Baywood Crossing Rehabilitation & Healthcare Center

They gave my loved one clothes to wear until we brought her clothes to her. She keeps saying her meal is not hot and forgets to ask them to reheat her meal. Since we had a meeting, they do not call me, and I have to call them. They need to contact me more to let us know how my loved one is doing as soon as possible.

The nurses are there are great. The showers are lacking. My grandmother was there for two weeks, and only was showered there twice. She didn't get on the shower list. They have corrected it and taken measures and written up the person that didn't write her in, but they made sure this time she was on the list. My grandma complains about the food. There is a lack of flavors. They are great at keeping me informed.

It is kind of early to tell, but it is okay. Based on one individual, there has been an issue, but the other nurses are great. I will not deal with the one anymore. She has an attitude. I spoke with the management staff about the situation. They have done well at keeping me informed.

The therapists are doing awesome. The people in the kitchen are doing a good job, too. Sometimes I have a little problem, like telling them to change my father's diaper or clean his bathroom. There are some staff that are really nice, and some that are not. The administrators are really good. The aides sometimes have to be called two or three times before changing my father's diaper. They have been giving him his showers. There are some that are really friendly, and some that are really rude. Only two are not that friendly. Everyone else is fine. The meals are good. My father is happy with them.

They are friendly, and it is clean. They have not contacted me for anything. They do answer my questions when I approach them.

I appreciate how things work with rehab. I would like to see a quicker response time to help with the bell button on the bed.

The therapists have been working hard. The response time is not what we would like it to be. The service of meals is excellence. My loved one gets tired with the same breakfast. They are very good at keeping me informed.

I would rate everything a 3 and I would recommend to a friend.

The quality of service is not what we would like it to be. It is not great, but it's not the worst. It is kind of hard to tell, since my loved one is back as a new patient. We have to constantly remind the staff of what he needs. We had a disagreement with the nursing staff because of his level of care, because of his bed rails being down. The communication was poor. There are some nurses that are good, and some need more work. The aides are okay, and my expectation is higher than what they provide. Some staff are nice and helpful, and others not. They should be more sanitary. I am not informed, and I have to ask questions with no doctor or nurses to talk with me about my loved one and plan.

The nurses are all just really great! Someone always calls me and lets me know everything. My loved one had to go the hospital and they made sure to call me and keep me updated.

The therapy is going good. The nurses are efficient and attentive to my mother's needs. Everyone is nice. The facility is kept clean. They change her sheets, empty her trash, and her room is always clean. They give her the correct meals according to her diet and they also provide different options to choose from. They keep me informed about her health and/or changes in her medication.

The nurses give my loved one his medications on time and are very friendly.

My loved one wasn't real pleased with the food. They did have options for him, but he just didn't really like the food. They kept us informed very well.

There have been some mistakes with food, and they need more timely assessments. I'm not really sure how the therapy is going; they haven't called me about my loved one's improvement. I haven't really spoken to anyone, I don't even know what medication she's on.

Everything seems fine to me, but she complains that the food is not good. So far everyone seems friendly. No one has contacted me yet to keep me informed. I wish that communication was better

They are really good as far as when I ask them or make a request for something, they are very good at doing or getting it. I just wish that they would pay more attention to patients’ records because some of the struggles my mom has had could have been avoided. The head nurse has been really good about calling me. I saw my mom this morning and she is still in her same clothes that she’s had on for two days, as well as in the same sheets. There are a couple of staff that are just doing their job and are not very warm and welcoming, but they are doing their job. The facility is very clean. In the beginning she liked the meals, but they give her oatmeal for breakfast every day and she doesn’t like oatmeal. After some initial hiccups, they have been very good about keeping me informed.

My loved one is doing a lot better with the therapy. Some of the nurses are awful and don't want to give you the time of day and then there are others that are just awesome. The in-processing was easy. The staff are slow, but they get it done. I wish someone would come in the room and mop the floors and keep it a little bit tidier. The food isn't really that good. I wish they did better with keeping me informed about his health.

We had a meeting today about some of the issues that we have had, and hopefully they will be improved from here on out. My mom’s roommate’s TV is always loud when my mom is sleeping. They just don’t seem to have enough help. You have to ask for help, they don’t check in on them. Some of the physical therapists and some of the nurses have been a little rough and too fast. There was an occasion where my mom was in pain because of it. They need to slow down a little bit. The food, from what I have seen and heard, could use improvement. There is a lack of communication between the staff, nurses, and therapist. Staff will help if they are asked. It seems like there’s just a lack of common sense sometimes. They keep the whole establishment very clean and prettied up. The rooms are clean. She only eats in the room, and they bring her meals to her. Everything but the food itself is good. They are now giving her a menu to choose from, for a week at a time, after six days of not having any options. The coffee is awful. There is supposed to be coffee and soup out but there is barely ever coffee left and there is never any soup. I have not been informed about how she is doing at all since she has been there. I have had to ask and answer my own questions

It is very clean. There is no smell at all.

We are all very happy with my loved one's experience!