Baywood Crossing Rehabilitation & Healthcare Center

Beware and run for your life. I had a love one there and the care for him was alright because I was there everyday tending to him. I have seen other residents that do not have people checking on them and the care is worse than you could imagine. The cost is high and service and majority of the administration is only there for their pay check. The listening to residents and their concerns are not taken to heart, it goes in one ear and out the other. They talk wonderful to your face then laughs behind your back.

The people and nurses are awesome and very attentive. The nursing care has been awesome as well. It always looks nice. My loved one seems to be happy with the meals.

They have been excellent. I cannot tell you how happy I am with her there. It is one of the best nursing homes I have seen. I wish I had had a place like that for my mom when she needed it. The nursing is excellent. She has always been clean and proper when I go. The friendliness is excellent. It is spotless. The communication is excellent. We don't have to call or wait for information. They call you and let you know how things are going. They reach out to you.

The therapy is great. The nurses are very caring and efficient. The people are very friendly. The cleaning is excellent. The meals are nutritious and attractive. There is a turnover of staff. I push the call button and I cannot speak with them. Some aides are caring and some are not caring.

My loved one does not like the food, but he likes the help. I like the person who communicates well who works in the office.

I like how clean it is and I like the mannerism of the staff. We like the food and her room. I am pleased with the nurses' care. There was some confusion with the medication and it is ironed out now. I am pleased with the staff. The whole facility is clean. She likes her meals and they will change what she is eating if she wants this to happen. The front desk receptionist is very helpful. There have been a couple of incidents, but it is new.

Be careful where u put ur loved ones! Thought this place really was communicating well until yesterday afternoon they told me that my mother who has dementia/Alzheimer’s, diabetic, neuropathy, and uti and can not fully understand on what she’s doing half the time . Also that was supposed to be here for long term care! They informed me that physical therapy would be releasing her on the 20th of this month and she could go home!! Wow what???!!! Did her dementia/Alzheimer’s, neuropathy and uti that was just treated after three weeka of asking for one to be done finally just disappear along with her feet that are so swollen they look like tree trunks since pretty much half the time she has been here! They weren’t even like that at the hospital! This place is all about the money and they can’t get their stories right that usually means there is something to cover! Her Dr that was treating her who is probably working for them as well didn’t even know about her leaving!!! He begged us to stay but understood why we had to leave that I felt like it was now not safe for her. When u walk in to the place hold ur nose cause it stinks like feces all through the halls. The staff is overworked and the staff over them well apparently they don’t know what’s going on or do they care!! Check out there ratings that are very low before u take ur loved ones here wish I had before I sent my mom there! O and they don’t read well either do be sure to check everything that is told to u and who told u what because they like to go through their things and take things from ur loved one and tell u later that u can’t have things in their bathrooms. Or like them to close their doors! I would to if I would stuck there the smell well Make ur stomach turn !

We placed my mother in law in February, 2018 and she lasted until 053118, when she died in her sleep in her room during the night. The staff could not tell us exactly when she died, but when they checked on her at approximately 720 am they found her deceased, which was expected by all. They could not advise the last time they checked on her during the night (I suspect they did not check on her at all). Some of the nursing staff there was great, compassionate and caring, while others and some of the support staff were extremely rude. The business office, especially Sarah Martinez, is about the rudest person I have ever met and has no interest in sharing information on how to conduct business with them or how to provide advice for those new to the world of nursing home care. She was arrogant and useless anytime we asked a question. I would choose another location if I had to do it over again.

Everybody has been really helpful. They're doing well. It's very clean. So far, the food looks good.

They're taking good care of my loved one. Everyone has been really nice. The building is clean. They call me with information.

I love the nurses. Sometimes, I don't have communication. They did take care of a problem my loved one had. The problem is that I wasn't aware that it was taken care of. There's a nurse who is very good. The aides are very good. The staff are friendly. It's a nice facility. I did recommend it to one of my friends. The meals are very good, and even the attendants when they bring them, but there's not a lot of food from my sister's culture. It's not what she likes to eat. She doesn't really eat that much. They try very hard. They are good at keeping me informed. On certain things, they do.

They did not have it all together, and it was stressful. They were not in order, and now it is great. Everyone has been wonderful. So far, they have kept me informed. They call with whatever needs to be done.

I had rude responses from one of the aides. My mom has been having trouble getting her medicine. The nurse said the family refused the medicine, but we didn't. My mom really needs the pain medicine on time. It takes them a long time for them to respond to call button. They come in and say they'll be right back and then are gone for 45 minutes. The nurse came in and knocked really loudly and inappropriately yesterday and was very flippy with me. Another employee is fine. She has a job to do and says she has to keep to state regulations. Some staff are friendly, and some are not. They are not very good at keeping me informed.

My loved one has been there for years, and I can't say more than that it has been a wonderful experience there. I referred a lot of patients. The nurses are wonderful. It could use some new furniture.

My son seems to like it. It's clean and doesn't have an odor.

They are very good and everything they do is good. There are no problems yet. We are really impressed with the cleanliness of the place. The meals are great. They tell us stuff when we go there. We approach each other with information.

We were very satisfied with it. It is very clean. The meals are very good. The staff have been very good at keeping me informed.

Everything is going well, and my mom is getting better. She was not able to walk, and she is taking a few steps now. The nurses are really good, and they go above and beyond. My mom has a language problem, and the staff help with this. They are very nice and smiling. They clean a lot, and it is very clean. They are trying their best with the meals, since my loved one has a particular diet. They make sure there is something for her to eat. They let us know of any kind of issue, and we go there every day. They are going out of their way with the language barrier.

I haven't had any complaints. It's a nice facility. They keep it really clean. My mom's happy there. From what my mom tells me, they give her a lot of exercise. I can tell a difference in her mobility since going there. I don't know a lot about the meals, but she says they've been good.

My loved one seems to be doing well there. They are doing everything. The therapy is wonderful. When it's time to get her, they get her, and it's wonderful. They push her pretty hard. When first admitted, my loved one needed a certain medicine, but she couldn't get it because it wasn't on the list. That has since been rectified, and they finally got her that medication, so they are on it. One of the nurses is wonderful. Anytime I ask her for things, she gets it and is there in a second. The aides are wonderful. The staff all seem very nice. I'm sure my loved one is getting treated well. They serve small portion sizes. My mother has an allergy and she doesn't drink tea or coffee, so there isn't anything to substitute those things with. They only serve cranberry juice in the morning, and never serve that at any other time, so we have to settle with water for her. They don't really come give us updates, however, the nurse gives me the update every morning when I come in.