Baywood Crossing Rehabilitation & Healthcare Center

So far, so good. It's clean. My loved one is eating the food all up, so that's good! They are good about everything except that I have to remind them about that baths.

The facility and the nursing staff are friendly. The staff is very good. They issue menus and then the patients don't get the food they order.

It is everything we thought it would be. The therapy is good. The nurses are doing their job. I almost always see people with a smile on their face. Overall, it is a really clean place. The meals are good. I was surprised that she really enjoys them. We actually had a meeting today with some of the staff. They probably could use more staff than they have.

The meals do not look too good. We have to dig for information.

The whole facility itself is clean. My mom eats all the food. They do give feedback to you when you call them and they will call you back. They knew we were coming, but nothing was ready for Mom. There is minimal rehab. The nurses are slow to respond. There is not much I like about them. My mom was in this facility a few years prior and it is not what it used to be. It's sad to see that they have deteriorated.

So far, the nurses have been very helpful and it seems very clean.

My mom is very happy there and they are very good about calling!

The midday nurse is a very nice lady; she seems to go out of her way to help other patients. Everyone seems to be really nice. It is a really clean facility that doesn't have an odor.

I visited for the first time today and was impressed with the overall size of the building. The look on my sister's face said it all. She looked so much happier here than when I saw her at the hospital. The receptionist and physical therapist are both more than helpful.

They take care of the elderly. They try to help them out. There are just all types of good things about them! This is the best one around. They have a wonderful therapist there in particular. He really does good job and gets them back on their feet. The nurses are doing a good job. I have no objections to them. I have never been in there and seen anything negative. They helped me get my loved one settled in. It never smells like urine here. They make you feel right at home. They have really good meals. They get vegetables on their plate and not a lot of junk. The communication is very good.

I am not unhappy by any means. All of the nurses have introduced themselves so far. Some of the hallways smell bad, and it isn't just from one room. I don't have a problem with the food so far. I just didn't think she needed to be on a special diet. I don't even know what the meat is.

It was great.

With the attention that they are paying to my loved one, it just seems like everyone is available and helpful. It seems like they really want to help. Everything is fine.

My loved one only been there a week, but the people I have met so far have been extremely good. They make me feel calm. They call me on everything. I haven't seen anything that hasn't been sparkling clean! Everything has been positive!

The nurses are good and assertive. They are very available to answer. The therapists are trying to do what they can. One of the techs remembered my loved one from last year. He is assertive and attentive. This year they have multiple garbage bags in the garbage can and this did not happen this last year. When the techs come in, they do not always put her back on her oxygen. When she rings the bell for help, they do not come right away. The TV remote and the bell to ring for help need to be accessible. The food is cold when it gets to her sometimes.

The nurses are great. The staff is very friendly and very helpful. It is very clean with no smells. He does not seem unhappy. He likes the food. He needs more assistance to cut it. There is not enough staff. Measures that would help him to be more out of bed would be nice. I find the administrator to be helpful, but not very empathetic. I asked the staff to do something, and the nurse wrote this on the board in his room. I went in yesterday and it was not done. There is a problem with getting through on the phone.

I have been here four times this year and I have recommended it. At this place, you could eat off of the floor. The meals are great. They give too much food and you will get fatter in here. They are all kind and friendly pretty much. Everyone is treated with respect. I am totally informed. They do not hide anything and talk with me about questions I have. The therapy people do well. There are a couple of nurses who are just absolutely fabulous and a couple I would not pay for one day's worth of work. Some of the staff are fantastic, but some are terrible. There are some things that could be different, but overall it is adequate. It is not fancy.

The nurses have been very nice. The workers have been great. Two of them stayed late and helped us. At the end of the day, they made everything great. The communication has been fine. The meals are fine. You don't get options. They do not check his blood sugar before he eats and they need to.

I have spoken with the therapists almost every day. They are very informative. They are okay. The cleaning is okay. The first room was pretty bad. Because of noise from a machine and another patient, he is not resting at all. One time he said the CNA's were friendly. Now, he says they give off a sense that they are angry. His bed is a crank bed, so he can't raise it. The nursing button is broken. They are not communicating anything unless I ask.

The nursing staff and caregivers were very good, but overworked. I had trouble getting the nurses to do something for my loved one. There were too many people roaming around the halls unsupervised. One person in the afternoon made it a point so I couldn't see her badge. A nurse was trying to be cooperative and very helpful. The management of nursing staff was terrible. It was always clean, and they always changed her diaper. Our nurses with hospice were very good about getting back with me. I mentioned a problem to the nurses, and when I called back, they did not have it on the charts. It was a nice facility.