Baywinde Senior Living

My aunt has been at Baywinde for almost one year, utilizing both Castle Pointe and Sage Harbor. I want to take this opportunity to recognize all staff for their commitment and true dedication to the residents. Every interaction, whether management or staff, has always been pleasant and they are very responsive to meeting the needs of their residents. The facilities and grounds are well taken care of. Thanks to all for your efforts and focus on resident service!

The leadership team and staff work well together in the interest of residents.

The staff work as a team to ensure a good experience for all residents. Nicely done!

Move in date on contract didn't not agree with actual move in date (over 2 weeks later) Other than getting lists for moving services and home health aides, there is no real move in assistants Always a nice visit since people are genuinely happy there (residents and workers)

They have been very good. We don't have any major concerns or complaints so far. I would give them a five at this point.

Good facility and lots of activities for both assisted living and memory care. Staffing at night in memory care unit seemed a little low. No enhanced license, so not an option at this time.

Baywinde is a very welcoming community that is evident from the moment you walk through the doors or up the walk. It is bright and clean and the grounds are beautiful. Everyone was very helpful in getting my mother settled and acclimated to the new environment. They were also very sensitive to the fact that mom was coming from living independently in her own home to a totally new environment.

Awesome facility, extremely helpful staff.

I really haven't had any issues at Baywinde Senior Living. So far we have had really good luck. The housekeeping has been great there. My parents are really pleased with the meals that are provided. The staff has really worked with them and helped them transition into living at this facility. They are independent so they have not needing nursing care at this point so I cant really speak to that. Overall everything is going great so far.

They should get a gold medal and a purple heart. The people here are wonderful. I would recommend them to anyone. They were competitive in price compared to the others we looked at. With everything they provide and all the services, it was worth every penny.

Every step of the way, the people at Baywinde were friendly, welcoming and helpful in our process of moving Mom to her new apartment. Baywinde is a very beautiful, clean and safe community. Mom is now able to get involved in social activities and remain independent in her own place.

My family looked at several places for Mom. One reason we chose Baywinde is because they allowed Mom to bring her cat. This was very important to her. We also liked the special memory care area. There are a lot of different activities so Mom was busy throughout the day, not just sitting in her room watching t.v. The meals are nutritious and delicious. We feel good knowing She is safe and happy.

We were very impressed with not only the professionalism but the compassion of the staff. They worked with us to make a very smooth transition of my mother-in-law from her home to assisted living. They were very generous in letting our family come in with her for lunch so she could see what the facility looked like before even moving in. Since we were from out of town, they were extremely accommodating with getting all the paper work done as quickly as possible. The director of this facility is wonderful and I am sure will continue these excellent standards!

I called a number of places to set up visits- Baywinde was the only one I was able to get someone on the phone. The staff set up a visit quickly due to limited time for me. Dawn, the Sales Counselor answered everything, including questions I didn't know I had. As a potential client, we look to you to tell us what we need to know. My mom then came for a visit and immediately felt good about the connection there. Dawn, the Sales Counselor knew every resident as we passed and remembered so much about my mom and I. I was impressed. I would recommend Baywinde!

It's been two months since my mother-in-law transitioned to Baywinde (Independent Living) in Webster, New York. We never thought she would have adjusted as quickly as she did. Mary is 94 years old and had lived in her home for nearly 50 years. Unfortunately her home was multi level and we were concerned about her going up and down stairs. From day one the staff at Baywinde has been fabulous. They have been there for us as well as Mary. We can't thank them enough. For the first time in years we don't worry about her constantly. The atmosphere is unsurpassable. The facility has the appearance of a Resort. Very bright and cheery. Her apartment is lovely. A true "home". On a final note....the food is second to none. Five Star for sure !!!!

Wonderful facilities. Terrific, caring staff. So helpful with all the preparation to moving our dad here. I would definetely recommend Baywinde.

Sage Harbor showed well, all features and services of the facility were discussed. Staff were very knowledgable and attentive. Very nice facility and I would recommend to others.

Independent, assisted living and memory care. Doors are alarmed but facility not equipped for memory care if patient wanders or becomes combative. Pros: very close to YMCA. Can move from assisted to memory care

It's a nice place and location is ideal but Stacy felt that we didn't quit fit due to D's needs.

I did not like them at all. I thought it was icy cold out there, I thought it was clean, it was a beautiful place, it was much more expensive, it would have almost been double the money and what he had the money for he would have had to do the apartment thing so they wouldn't have been able to watch what he was eating.