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I chose them because it wasn't too big, my mother could smoke outside. Seemed like a good fit. First time living away from home. I would say the staff is friendly, helps if I need someone to go turn on her TV. I would recommend it. But I don't care for the décor, doesn't give you a homey feeling. Would like to see a table where residents could work on a puzzle or something.... Read more
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A Place for Mom has scored Avalon Memory Care - Carrollton with 9.2 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Avalon Memory Care - Carrollton has 24 reviews with an average "overall experience" of 4.6 out of 5.
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I chose them because it wasn't too big, my mother could smoke outside. Seemed like a good fit. First time living away from home. I would say the staff is friendly, helps if I need someone to go turn on her TV. I would recommend it. But I don't care for the décor, doesn't give you a homey feeling. Would like to see a table where residents could work on a puzzle or something.
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Response from Avalon Memory Care - Carrollton
October 31, 2024Thank you for sharing your thoughts! It’s great to hear that Avalon has been a good fit for your mother and that the staff has been friendly and helpful. We appreciate your feedback about the décor and the desire for more engaging activities like puzzles. Creating a homey atmosphere and providing opportunities for residents to connect is important to us. We’ll definitely take your suggestions into consideration as we strive to improve our environment. Thank you for your recommendation!
My husband has been a resident of Avalon Memory Care in Carrollton for a little over two months. I usually visit my husband every day and have found the staff to be generally caring and attentive, dealing with various personalities and demands with humor and grace, never losing their respect or patience with the residents. I am so happy we found this “home” for my husband.
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Response from Avalon Memory Care - Carrollton
August 2, 2024We’re pleased to hear that you’ve found our staff to be caring and attentive. It’s wonderful to know that their humor, grace, and respect have made a positive impact. We’re glad you feel Avalon is a home for your husband. Your satisfaction means a lot to us.
While touring this facility I could not have felt more welcome by the administrative staff and caregivers. The residents seemed content and well taken care of. I was pleased to see that there were 2 separate buildings, each with their own specific level of care, activities, etc. When we are no longer capable of taking care of mom at home, we will be coming to Avalon.
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Response from Avalon Memory Care - Carrollton
July 8, 2024We're delighted to hear about your positive experience during your tour of Avalon. Providing a welcoming environment and tailored care options are essential to us. We're committed to ensuring all residents receive the best care possible in a supportive community. Thank you for considering Avalon for your mom's future care—we look forward to the opportunity to support your family.
Avalon has been nothing but caring and compassionate in my experience. The staff has been nothing but kind and understanding. A nice and welcoming community feel that allows for socializing and comfort while providing the care that’s needed.
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Response from Avalon Memory Care - Carrollton
July 8, 2024We're grateful for your kind words about Avalon. Our staff strive to ensure every resident feels supported and comfortable, fostering an environment that encourages socializing and care. Thank you for sharing your positive experience with us.
Going well. She has been there 3 months. Like the staff, they are always available and helpful. Has been a positive experience for us. We know she is in a safe place, getting regular meals and meds and getting assistance as needed.
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Response from Avalon Memory Care - Carrollton
December 5, 2023Thank you for taking the time to leave feedback. Avalon is so glad to be able to support your loved one and give you and you family some peace of mind. We have a great team in Carrollton with a heart for our residents and their families. You kind words will mean the world to them and thank you again for sharing!
They were very accommodating as my love one needed more assistance and no per service added charges. All inclusive. I would recommend, that a friend check it out to see if it would work for their needs. It was great for my mom. She liked the homey Decore. Avalon is organized so care is given in a setting that is comfortable and easy to navigate. Minimizing falls and other hazards in memory care.
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I would recommend the community to others for their loved ones that need memory care. My loved one hasn't fallen since being here, and this is a big improvement from the prior community my loved one was at. The staff are very responsive with answers to the family's questions or concerns. The community likes to keep the residents engaged with activities and socializing with other residents here.
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Response from Avalon Memory Care - Carrollton
September 2, 2022Thank you so much for the kind words. We are so glad to hear that both you and your loved one feel safe and comfortable at Avalon. Our director and his team definitely aim to keep a transparent communication channel with family members. We appreciate your taking the time to recommend Avalon to others!
I had a virtual tour at Avalon Memory care, and they really impressed me. It was just was a little further out of our location range for ease of visiting our loved one.
Response from Avalon Memory Care - Carrollton
July 21, 2022We appreciate your kind review even though Avalon was not the best fit for your family. We know that visiting is such an important factor of placement, and wish you all the very best in your search.
My father was a resident that needed a lot of care and attention. The staff, from management to caregivers, was patient and communicative with us as we were unable to visit inside the facility due to Covid. We were updated on how he was doing regularly. When we were able to visit him outside, he seemed well cared for and was calm and relaxed. It was easy to arrange transportation for dr visits. I am grateful for the care and support we received from Avalon and they did their very best to help us through a difficult journey. I would highly recommend this facility.
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Response from Avalon Memory Care - Carrollton
August 16, 2021Thank you for the kind review and entrusting us with your father's care. Our caregivers and staff are one of a kind individuals who continually go above and beyond for our residents. We truly appreciate your kind words and sharing your experience with us.
I'm a nurse that visits my patients at this facility. In my opinion it's the best in the area. If you're looking for a home for your loved one know that the owner is hands on and takes an interest in what's going on. I give him report on any complaints directly and he's thankful to hear it first hand! THAT is rare.
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Response from Avalon Memory Care - Carrollton
February 2, 2021Thank you for the kind review, our caregivers and staff are incredible at what they do and help us provide the best care possible. We appreciate your kind words and sharing your experience.
We are so blessed to have our loved one here. After a horrible experience with a skilled nursing facility Avalon's principals and approach to individualized needs for your loved one with dementia and dementia related diseases is of crucial importance. The first time you walk in you can feel the difference. The residents are clean, relaxed and comfortable. The Administration is professional, and honest. The staff is kind, caring and compassionate. I highly recommend Avalon Memory Care! This is truly a blessing!
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Response from Avalon Memory Care - Carrollton
October 16, 2018Thank you so much for leaving this review. I couldn't have said it better myself! Our smaller home-like environments with typically 18-22 residents is ideal for your loved one. This ,as well as our multi- year staff members, allows for the best quality of life for our residents as well as the families that we serve. Thank you so much for entrusting your loved one into our care. It means a lot.
This review is based on first impressions from a personal tour. This community is set up as a large handsomely decorated spacious home-with open living areas and a chef in view fixing meals and snacks. I met with alot of the staff and everyone was friendly and showed a genuine concern for my husband's care. This community was taken out of consideration because I found an accommodating community closer to my home. I would recommend this community to other families.
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Response from Avalon Memory Care - Carrollton
February 19, 2018Thank you for leaving this review based upon touring our location in Carrollton. I hope that all is going well at the location that was closest to your home. #1 to me is quality care. #2 is proximity to either your home or your route of travel- if you can attain both of these that is wonderful. Please know that we are here for you ,as a family owned and operated company that has been caring for folk afflicted with a short term memory loss in a safe and secure environment, if you run into any difficulties at where you decided to place your loved one. Take Care.
My husband is doing much better at Avalon than at the place he was previously. He is eating better and the caregivers are very caring. They have lost their chef so their food is not as good as it was when he first moved in, but they are trying their best. No place is perfect. [Removed], the lady in charge of that building, is great. She treats the residents like gold. It has been a good experience.
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Response from Avalon Memory Care - Carrollton
April 27, 2017Thank you for the positive review. You are right. No place is perfect. As a family company providing dementia care for 22 years now, we understand this. We are dealing with an imperfect situation. What we do is strive ,via communication with the family and the doctors, nurses etc that come into our location, to provide the best quality of life imaginable to this population. Please let us know what we can do in the future to meet your husband as well as your needs. Take Care.
After a thorough search for good memory care in the area, my sister and I both knew Avalon was the place to be for our mom. The facility is clean and well kept. The care philosophy was not cookie cutter but was customized based on the residents' needs. The size was more like home with only a dozen or so residents. We wanted to avoid a "facility" of numbers where your loved one could easily get lost in the shuffle. What amazed us even more over time (mom has now been there 1 and 1/2 years) is the gentle hearts and genuine care of the staff. Avalon has managed to attract the best and manage the culture. When we take mom out for holidays or other visits outside, she can't wait to go home (Avalon) and is happy when she is back. Thanks to them, we are able to spend quality time with mom when we visit and sleep a good night sleep when we are away knowing that our mom and our best friend is in good hands. We are truly blessed to have found such a place and people who care!
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Response from Avalon Memory Care - Carrollton
March 23, 2017I love to respond to these reviews. When my father started Avalon back in 1995 it was to provide smaller home-like environments where we can really focus on the resident's needs and quality of life. Thank you for the accolades as relates to our staff. We believe we have assembled such a knowledgeable, caring and compassionate crew. We are blessed to take care of your loved one. Thank you.
What I like the most about this community is that they are strictly Alzheimer and memory care. The staff has all been great. The place is kept clean and the meals provided from what I heard were appetizing. I also really like the open layout, it feels more like home. When my father has had to go to the hospital, one of the staff members always stays with him until a family member showed up to stay with him. So far, it's been a good choice.
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Response from Avalon Memory Care - Carrollton
January 16, 2017I appreciate your comments so that the reader gets a sense of what we do at Avalon in these smaller home environments. The fact is that hospital visits with this population tend to occur and if we do not send a staff member until a family member can get there a hospital often times has no choice but to chemically or, dependent upon the situation, physically restrain one of our dementia victims. We are here for your father as well as yourself and your family. Please let us know what more we could do to reach that 5 star status that we strive for day in and day out. Take Care.
The staff at Avalon Memory Care have been very pleasant. They are very friendly and have done a great job caring for our loved one. The community is well kept and nice. It is always clean and smells nice. They have a variety of activities available for the residents to participate in. Our loved one has enjoyed the meals served.
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Response from Avalon Memory Care - Carrollton
September 13, 2016Thank you for taking the time to leave this review. We are so proud of our staff at this location( as well as our 25 other locations across the State of Texas). Our staff are hard working, caring and compassionate folk properly trained in the non-confrontational approach that allows our residents to have the best quality of life possible. This coupled with a smaller home like environment with a maximum of 20-24 residents in each home that are side by side with a 1:5/1:4 ratio allows our residents the utmost in care and the dignity and respect that they deserve.
My mother fell and hit her head after being in the Carrollton Avalon for about 10 days. She spent 2 1/2 days in the hospital. There has been quite a bit of staff turnover at this location, which I have been told is not typical for the Avalon Care Homes. They are working hard to correct deficiencies in training and procedures, but it will take some time to get things up to snuff. My opinion is that this is not the best time to place a loved one at the Carrollton location. Hopefully, things will be much improved in a few weeks.
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Response from Avalon Memory Care - Carrollton
April 21, 2016I am so sorry to hear that your mother had a fall at our location in Carrollton. They can happen so fast and without warning. My own mother two weeks ago had a fall power walking with one of her friends at the hospital and broke her hip. With our caregiver to resident ratio we prevent many falls on a daily basis but unfortunately cannot prevent them all. I agree that we have had some turnover that is not indicative of Avalon. We have made changes there that I know you are aware of that have addressed the issue. I feel that instantly the flavor of the home has changed and I believe that you would agree with this. I am not sure if this site allows for a follow-up or even if this answer goes directly to you but I can tell you this: We are a family company that has been taking care of those afflicted with Alzheimer's/ dementia for 21 years and when we see a problem we fix it. We are not perfect. We are dealing with an imperfect situation which is the reason that your loved one resides with us. I cannot begin to thank you enough for entrusting us with the care of your mother. Please feel free to reach out to me if I can be of any assistance.
This is a fabulous property. The people are fabulous as well. I'm very happy there.
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Response from Avalon Memory Care - Carrollton
December 3, 2015Now that is a lot of fabulous! Thank you for taking the time to leave this review so that others looking on line are aware of the quality of Avalon Memory Care from the location itself to the amazing multi-year staff members that we have. Thank you.
I toured many communities before Avalon. As soon as I arrived, I knew this was the right place for my dad. It is a beautiful place, caring staff and great rooms. Matt gave a detailed tour and introduced us to staff, residents and visitors, all of whom he knew by name. He was also available for the many follow-up questions We had after our tour. I have complete peace of mind knowing my dad is safe and in a place that truly cares for his well being and happiness. Our family highly recommends Avalon to anyone looking for this type of care.
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Response from Avalon Memory Care - Carrollton
August 28, 2015Mrs. Walker, Thank you so much for taking the time to leave this review. It is very much appreciated. If you ever need anything in the future please do not hesitate to give me a call. We are so excited to be in the Carrollton/ Willow Bend area and look forward to our second home-like environment on that same property opening up in a month or so. Take Care.
We toured this community while looking into care options for a loved one, and our tour was not a good experience. The salesman that gave us the tour was rude and pushy, and gave me a very used-car-salesman vibe. He also was not very respectful towards the residents, he talked about them right in front of them, and told me not to worry because "They can't understand me anyway!"
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Response from Avalon Memory Care - Carrollton
December 3, 2015I apologize to the reader of this review for what seems to be an untimely response. The fact is that I have been trying my hardest to get what I believe to be a fake review taken off of this site to no avail. Anyone who has ever met Matt who does our tours in Carrollton and has been with Avalon for over 10 years knows that he is the most caring and compassionate person when it comes to talking with families as well as our residents and staff members for that matter. The alleged comments and quote written above would never have happened in a million years and it is personally offensive and slanderous to not only Matt but to this company as well to allow this review to stay on this site. We, at Avalon, are fine with criticism and reviews that are less than perfect but when it is clearly obvious that a review is false and is allowed to stay on a site that is when there is a serious problem. Anyway, I hope the reader reads the rest of our stellar reviews and discounts this one. Thank you.
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Avalon Memory Care - Carrollton offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Avalon Memory Care - Carrollton 9.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (877) 318-0213 to reach a resident at Avalon Memory Care - Carrollton.
To reach a resident at Avalon Memory Care - Carrollton call: (877) 318-0213
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