Ascension Living Sherbrooke Village

I had rehab at Sherbrooke Village after my first knee replacement. I was so happy with my care there, I returned after my second knee replacement. I love the Alexian Brothers, and Sherbrooke is a wonderful place to rehab and recover.

I had a great experience at Sherbrooke Village. It's a beautiful community. The therapists were wonderful and got me back home.

DO NOT SENT YOUR LOVE ONE TO THIS PLACE IT IS HORRIBLE. The staff at night do not want to be bothered you could wait all night for someone to come help you. My mom was put in time out in the middle of the night because she was ringing the call button and she was disturbing them. She was sick and needed help. The aid came in her room and yanked her out of bed and hurt her arm and put her in the dining room so she would not press the call button. Another time one of the staff took her call button away so she could not reach it and bothered them THEY ARE LAZY AND SHOULD NOT BE WORKING IN A CARE FACILTY. My mom could not breath the nurse said just put her to bed she will be fine. You know if she does not when her lips turn blue.REALLY . I did not listened to her. My mom died that night. PITIFUL

The Lodge: Rude, uncaring, understaffed and lazy!!! RNs & CNAs are extremely rude. Brought my Mother here for physical therapy after a pelvis fracture. The PT department is wonderful, very professional. The nursing is horrible. First night: Mom is extremely weak when admitted. CNA dragged her,, yes, dragged, to bathroom and left her there. When she finally returned she would NOT assist her with cleaning herself. Mom stood there shaking and trembling as she tried to clean herself. Finally got dragged back to bed- no walker- asked for another blanket, never returned with it. Spoke to assistant administrator next morning and let her know of the demoralizing treatment. Doubt that did any good. Never had the RN come in to discuss course of treatment as we were told upon admittance. In fact, RN didn't do initial assessment for 2 days!! And the call button.....might as well have been in another state....took over 2 hours to come to the room. Understaffed????? Ya think?!!!!! Food: Bring you to the table and you sit for over an hour before being served. Only to be told they are out of that entree. REALLY???!!!! DOCTORS: Where do they find these people?? My Mother was assigned a Dr. [removed]....what a joke. Called mom's doctor, explained problems, asked for help. Dr called, ordered a series of blood tests and the RN was extremely rude and argumentive!! What business is it of yours???? Do your job, any DOCTOR calling in orders deserves your respect. NEXT: DOCTOR, HERSELF, CALLS AND THE RN IS RUDE TO HER. DOCTOR ASKED TO SPEAK TO DIRECTOR OF NURSING ONLY TO GET A RECORDING BECAUSE THEY DIDNT KNOW WHERE SHE WAS, CALL WAS NEVER RETURNED!!!!! Administrator you really need to clean house! My Mother was only there for 10 days, I have 2 other sisters and one of us was always there. We made sure after that first night that they knew we were watching. I will NEVER return to this place!!! What happens to all the patients that don't have relatives watching??? All RNs and CNAs here need serious retraining or fired. This is NOT a caring, compassionate facilty. Their advertising is a completele lie. Do NOT bring your family members here unless you are ready to be there 24 hours a day to ensure their care.

Our Mother spent 8 days here for respite care. Her wedding ring disappeared on the 6 th day. Staff was very cold & rude about the situation, especially the social worker. Very unwilling to help resolve the issue. We all were horrified & heartbroken to think that our Mother had been violated. Please do not leave your loved ones there.

I only gave 1 star because I had to. I would not put my dog in here. My mom was here for 8 months. The first two were okay, after that, it really went downhill. They are completely understaffed now. You can NEVER find anyone to help you. If you do find a nurse, they dont want to do anything, they say to get an aide. All they do here is put the patients in front of a TV all day. Then they put them to bed at 6:30. The billing is a joke. They constantly billed us for items that my mom never even used. She was missing several items of clothing. We did her own laundry, so there was no reason for anyone to take anything of hers! About a month ago my mom was not feeling well. They did all kinds of "tests" on her and told us everything came out fine. It wasnt until we got the nurses notes to give to the new facility we were moving her to that we discovered she had E Coli at that time! We were never informed of that! The attitudes of everyone there are horrible. Even the receptionist doesnt even acknowledge or greet you when you walk in the door. And forget about ever getting anyone to return a phone call...PLEASE PLEASE look at other facilities before ever considering putting a loved one here.

Don't ever let a loved one go here! The staff has no compassion, no communication skills and they flat out just don't care. They are not monitoring my loved ones oxygen levels, dietary needs, vitals or hygiene needs. When asked for simple things like water or asprin the staff laughs as they walk out the door because they know they won't come back. This place is a [removed] lawsuit waiting to happen. And it isn't because they are understaffed. Several people hanging out chatting as if they have nothing to do. What's the point of a new $13.5 million facility to take care of your loved ones if you're afraid to leave them there alone because no one is caring for them? Complain and they don't solve anything, they just tell you who they blame. [removed] DO NOT send anyone you love to this facility. I don't know how this place has more than a one star rating. If I could give it a zero rating I would. Please look at their other one star ratings and reviews on Yelp. It would be dangerous to leave a loved one here. Please beware!!!

My wheelchair bound friend and guardian for, whom I visited 2-3x/ wk, resided here for 4 yrs. The last 3 months of my friends life, I feel, was unacceptable negligence. She had 1-2 UTI's/yr, 3 UTI's her final year with the last one getting infections from the antibiotics. She complained for weeks that her behind hurt. She developed a blood clot, had lost her appetite and was eventually bedridden. Hospice was called in the final 2 weeks before her death. At this point she was put on morphine. She would scream every time her pads had to be changed so I requested to see why her behind was so sore. I couldn't believe what I saw! Severe bed sores as well as heel sores. It was passed on to me as "Kennedy Ulcers" by the facility. Kennedy ulcers cause death within 24 hrs. Decubitus is strictly neglect. Hence, she complained for weeks about being sore. I would not recommend this facility!

It's a nursing home and it's reall dark, gloomy and dreary looking. The location would have been very convenient for us but the staff was older. The place was a dreary, glum looking green color and the furniture was dark and some of it was delapidated looking. The place looked clean but it was just not very warm and friendly.

Having had a horrible experience with another portion of Sherbrooke Village, I told them I was going to move my loved one someplace else and that's when they moved him to the lodge. The social worker asked if we would be happy there and i told them i just wanted my loved one to be taken care of; when we got to the lodge it was as different as black and white. The service and care was much better, the people were better; i think they brought the food over from the other place but they did tell me i could bring food for him if i thought he would enjoy it. They did take him in his wheelchair to the dining room and he knew some faces and sait with the same people which i thought was nice. it was a much better place for him than the other part of sherbrooke.

Our first three days here were horrible. There was a lady across the hallwho jsut kept crying and cyring and crying. They said "she does that all the time" and ignored her but she was on the floor and had been the whole time. I took it upon myself to go over there and went down to the desk to tell them the lady was on the floor; the man in the room with my husband had been waiting 20 minutes for someone to come when he pushed the button and when my husband fell out of his wheelchair, it took them 20 minutes to come and I had to go to the head nurses station to get somebody and the nurses aid who came was bad mouthing the whole time. The lack of caring and compassion....those people should not be working with these patients. This was supposed to be an area for people who've suffered a stroke and they deserve some extra compassion.