Ascension Living Sherbrooke Village

I wouldn't recommend the community to others for their loved ones. My loved one fell and it was not handled well by the care staff and management. The doctor told the staff to do it one way and I believe the nurses should have suggested another way to assist my loved one's care. The staff were good to work with if I had questions or concerns up until the accident.

I was a patient at this facility following several surgeries. It was a well decorated facility, and the rooms were very nice and roomy. The physical rehab staff was wonderful; the RN's and nursing assistants were another story completely. Middle of the night calls were answered very slowly, if at all. And the assistants were not happy when you called. Your meals are always interrupted for medication distributing. I have severe anxiety issues and insomnia and those medications are prescribed on an "as needed" basis, which to them, means you have to ask for them and they are only given at the exact moment you are allowed to have your next dose. No matter that the doctor prescribed that I take one medication 3 times a day. The nurses divided those 3 doses by a 24 hour dosing schedule meaning that I would need to wake at 4:00am to receive my 3rd dose. I never heard of such stupidity! My doctor wanted me to take 3 doses a DAY, not 2 during the day and wake up at night to take the 3rd dose. The food was pretty bad, usually cold, bland, and VERY small portions. And the foods advertised as always available, is laughable, If you ask for it, they are usually out of it, so there is no way to avoid the tasteless, cold meals they serve you. I remember thinking how are these people surviving on this small amount of food? The majority of the floor staff are not happy people and as a patient, it makes you feel like a burden. I was glad to go home even though I was not physically ready. I hope I never have to return to this place. Someone needs to check out the nursing care and bring it up to an acceptable level. You people will all age and will require "specialized" care sometime in your life. Think about that the next time you are rude and insensitive to a patient who in reality, is helping pay your salary. If you hate your job and you hate patients, please get another job.

Horrible rehab experience for my father suffering with dementia. They apparently are not equipped to deal with anyone with any problems especially dementia but yet accepted him anyway$$$$$. If you cant function on your own I would warn you to stay away. The problem with that is that you are in need of assistance when you go to a rehab facility = a catch 22. My father was sent back to the hospital after a supervised visit to the restroom where the sink was pulled off of the wall somehow. You tell me how that happens. It wasn't until after that that I was told he would not be able to return to the facility (a blessing in hindsight) because they "can't deal with patients with behaviors (dementia)". No compassion and only wanted to get paid. They even lost his only pair of prescription glasses.

My grandparents stayed here for a week while my grandma recovered from hip surgery after falling down. This was the worst service I've ever witnessed. Almost every caregiver had a hostile attitude; when one of my grandparents had to use the restroom, sometimes they would wait hours after pressing their button, which signaled that they required assistance. The employees treated everyone as though they were brainless, when they were very much so aware of their surroundings. There was absolutely no respect or care here. I wish my family knew how horrible of treatment my grandparents would receive at this place, before they went.

Mom did not like this choice, mainly because it was older facility and no cover over the entrance

There is a aid in the Brighton area that makes residents wait or ignores them doesn’t want to do her job and Sherbrooke Villages administration and DON is okay with that they don’t do anything about it to make the situation better. The residents should be treated respectfully They pay the aids salary, they should not start complaining in front of family and residents about the residents.

My mother-in-law stayed at the rehab part of this facility for a week. I wanted to move her after the first night when she told me she had to scream for help to go the the bathroom since the aids and nurses did not answer her call button. Then I and other members of my family witnessed with our own eyes how long it took aids and nurses to come and see what was needed after the call button was pushed. We were told twice that the button was not working properly. We actually were lied to many times within that week. We finally moved my mother-in-law after she fell early one morning and we found out that she was on the floor for at least 20 minutes until the aid could find the nurse on duty and another aid to help lift her into bed. We got a phone call that described the fall completely different than what my mother-in-law reported to us and when I got there to talk to the new nurse on duty, she told me the same fabricated story. She stated that my mother-in-law fell on her own because she wasn't patient enough to wait for an aid and that the aid came in just in time to lower her to the ground. She also stated that it only took minutes for others to come in the room to help lift her onto the bed. In reality she fell because the aid did not have a good hold of her and she slipped on the slippery floor. She had a cut and bruise on her knee as proof of her fall. Luckily she was not injured any further than that except for her dignity. This same nurse was so rude and condescending to us the rest of the day while we waited for x-rays. She could have been more empathetic towards us and my mother-in-law, but she wanted to be righteous and rude instead. Another complaint I have about this place is that the nurses and aids do not ask what they can do to help the patients or simply observe what is needed, but wait to be asked (after having to wait for up to 40 minutes). For example, providing ice bags or refilling water cups for the patients. PLEASE, just do not place your loved ones into this rehab center. They will be neglected and mistreated!!!!

Faith based community (primarily Catholic). Nice grounds. Assisted Living is acceptable. Less expensive than the newer (for profit) places we visited. A downside is having to travel through the (larger) Skilled nursing units to get to the Chapel as that can be somewhat depressing. Nice to have skilled nursing and Rehab both on same site with Assisted. Our dad was in Rehab here so had tasted the food (made in same kitchen and delivered to Rehab - often cold by then), so he was not interested.

I really thought we had found a great place for Mom. It started out fine the first week in rehab, then moved to long term care. A big difference between rehab facility and long term. A large part of the long term staff have very bad attitudes. They make you feel you're putting them out when you're interrupting their personal conversation after standing at the nurses station for 5 minutes with no one acknowledging you're standing there. THE ultimate insult was when we discovered someone stole $10 and 50 cents she kept in her cosmetic bag...really! Stealing from a 90 year old! Sad!

I visited Alexian Bros on Monday Jan 15. It's an older facility but has been updated. It has an extension for nursing home care. It's all inclusive; many different views of wooded areas. Studio apt is $3445. Month to month rent; will not kick out when money runs out. To apply, mom must have 2 years of finances to qualify, approx $123,000. That is only possible IF she can get VA benefits. Extras are phone and laundry.

I have no complaints about how things are going for my mother since she made the move into this community. I have to say my favorite thing about this place is how friendly the staff are and the positive living environment they have for all of the residents. My mother has been enjoying her dinning experience as well as some of the activities throughout the week, Overall we are very happy with this facility and would recommend it to anyone interested.

My dad had his second stay at Sherbrooke Village for rehab. He had his first knee replacement last year, went to Sherbrooke, and did great. When he had to plan for his second knee surgery, there was no doubt where he would go. He got excellent care, and the therapy he received was beyond compare. My family will never go anywhere for rehab besides Sherbrooke.

I had a great experience at Sherbrooke Village. The building and setting is beautiful, and my care was excellent. I went for rehab. I was able to get better and go home.

My mother needed rehab after she broke her hip. She has never been in any kind of nursing facility. She was very scared to go to a "nursing home". Once she got to the Lodge, my mother felt much more comfortable. It doesn't feel like what you think of as a nursing home. It is very nice and inviting. The staff took very good care of Mom and made sure she knew that she was going to get therapy, get better, and go back home. I would recommend Sherbrooke Village to anyone who needs extra help after being in the hospital.

I was a patient at Sherbrooke Village. Everyone was very nice, and took good care of me. It is a beautiful place to recover.

The people at Sherbrooke Village went above and beyond the call of duty to make sure my mom had everything she needs. My mother can be difficult, and the staff at Sherbrooke were patient and kind.

Please DO NOT take your loved one here. I have never been spoken to like I was at this rehab facility! I stayed one night & went to Green Park Rehab. The workers at Sherbrooke are rude, uncaring & just plain nasty, the nursing staff are not much better. I was told by the manager that the person that I had trouble with had several other incidents reported about her. [Removed] I was able to speak up for myself & had family involved also. I feel sorry for ANYONE who cannot speak for themselves. I WOULD NOT TAKE MY DOG THERE MUCH LESS A HUMAN BEING!!!

I have been a resident at Sherbrooke Village several times over the past few years. They know me well and treat me like family. I would never go anywhere else for rehab.