Arden Courts A ProMedica Memory Care Community in King of Prussia

The sales person there is excellent and they did a full press sell on the place. Unfortunately, I haven't seen most of what they were selling. A lot of money for mediocre care. -The facility rarely has enough staff to make sure residents are cared for correctly. -The director isn't aware when people don't show up to work on the weekends and refuses to get agency to fill quota. - food is just ok. Certainly not worth the cost we are paying. Processed Lemonade or processed ice tea with dinner. Water is only offered if someone asks. Unfortunately many don't know to ask. Diet restrictions not always followed. - it is a straightened place but there is a terrible smell throughout. Like a deodorizer covering up an odor. Carpets are stained. Was told in July they were getting new carpet. - bathrooms in room is not wheel chair friendly. - clothing/ shoes go missing. - activities during the day, during the week are great. Weekends are very quiet with what seems like even lower staff.

My mom needed a short-term placement following a hospitalization before she went back home with my dad and we were not entirely sure if she could come home. We decided to do a 39 day trial. The staff at Arden Courts are very friendly, warm and accommodating. It was a good experience from intake to discharge. My mom did not need much care and she was able to come home earlier than expected.

My sister and I don't have a single bad thing to say about Arden Courts and the care that our mother received there. Their memory care knowledge and care provided to their residents is second-to-none in our opinion. They are true memory care experts there......not just a personal care facility with a memory care unit. This makes them top notch at what they do and they know exactly how to properly treat/handle even the most difficult residents. Their knowledge during the initial meeting was very apparent. Our mother was transferred to Arden from another facility that couldn't handle her. After the initial meeting with [name removed] at Arden, it was truly a night and day difference in knowledge from Arden to the previous memory care facility.

They specialize in dementia care. Especially with patients with behavioral issues. Therefore, families should be prepared to possibly see behaviors that might be upsetting. However, if this is something you need for a loved one, they are experts in managing.. My loved one passed away in November, but we were very happy with the care he received at Arden Courts.

My father is a new resident. He is 97 and suffers from dementia. I have.been his sole care giver in this situation for 4 years. It’s been extremely difficult on both of us. He suffered a fall and it became clear I could not care for him properly and professional care was required. With the help and kindness from [name removed] and [name removed] I was able to move him into Arden Courts immediately. What a godsend. My stress level has been reduced dramatically as well as my dad’s. The entire staff has been so welcoming and compassionate it’s hard to articulate my gratitude. My thanks and love go out to everyone at this remarkable community!!

Be respectful and praise the staff, I could never do the job they do. But also if you see something that bothers you don't be shy about asking about it. I would recommend Arden Courts and have already to others.

Very pleased with the memory care services provided for our sibling who is happy and well-adjusted in this supportive environment. Fully engaged in all activities seven days a week. Excellent communication between all staff and us. Fortunate to have found Arden Courts, King of Prussia, PA.

My mother developed Acute Onset Dementia. My sister and I were no longer able to care for her at home. Arden Courts was recommended to us and after a visit to the property and meeting ****** and many other staff members we knew this was a great place and our mother would do well here. After a few bumps, she is quite difficult and demanding, we visited and she looked great. Everyone knew our mom's name and were very kind, compassionate and efficient. We definitely recommend Arden Courts in KOP and are very happy we found this Community to care for our wonderful mother.

Arden Courts has been an absolute blessing to our family. Watching a loved one decline and turn into a version of themselves that is unrecognizable is always upsetting. The entire team of Arden courts have been patient, loving, and supportive of our transition to needing full time care for our Uncle. All the staff is wonderfully skilled and fully understand the needs of dementia patients and I feel confident that the care he is receiving is better than what we could provide at home, even with services. [name removed](Admissions) and [name removed](Executive Director) have gone above and beyond any expectations I could have had from traveling to our home for the initial assessment to facilitating a quick transition from hospital to home to Arden Courts to ensure the safety of our Uncle and his wife. When finding a placement was looking bleak, Arden Courts was they provided hope and peace for our family. Careful consideration of the selection of room, room décor, and comfort items were considered to ensure a safe and comfortable transition and reduce possible triggers for my Uncle's type of dementia. Additionally, I have noticed personally that Arden Court provides nourishing meals and snacks in a homey setting. The activities are fun and geared to preserving brain and body function. There are activities focused on religion for those residents that are interested. Lastly, the medical and support staff and friendly and supportive of the residents and family and really take the time to get to know the preferences of each individual under their care. We know our Uncle is being take care of like he is family to the staff and that made the entire transition so much easier on our family and we are forever grateful.

Arden Courts is exceptional! They have been invaluable to my family. During a very confusing and hard diagnosis for my father, they were compassionate, knowledgeable, and moved very quickly to get my father the care he needed. Now that he's been there for some time, it's clear we made the right choice. He has a very good relationship with his nursing staff. We love working with the team there; they keep us up-to-date, and it is clear that the care my father is receiving is impeccable.

The staff was very friendly but my mom's hygiene was not taken care of. Her dentures were not being cleaned, they did not put lotion in her legs, and her depends were not changed. I frequently could not find staff. And it was very very expensive.

The atmosphere is good, not depressing or hospital-like. Laundry can improve. Things do disappear from my loved ones room by other patients. The laundry can improve.

This is a community I would recommend to others for their loved ones. The staff are informative and caring towards the family and the residents. They are extremely friendly and engaging. This community is night and day difference from our prior experience at a different community. There are three meals a day served and there are choices for the residents to choose from.

Personnel are very welcoming. Facilities are well kept. Love the outdoor walking paths. This facility only works with people with memory disorders so they are very knowledgeable. Overall we like the facility and their programs.

We chose Arden Courts King of Prussia because of the administrative staff. They were very responsive and professional and it just seemed to be a great fit since they dealt memory care and that is their main focus,. The room sizes here are on the smaller side. The staff members are doing the best they can with communication, they have been sending emails. We did have some issues in the beginning but worked around them. Overall, I would recommend them.

I've not being able to get in to see my loved one and it was hard. The staff was helpful at times. It was hard to get a hold of the staff and loved one during COVID and prior to her passing. I wasn't able to go into the community due to COVID.

The staff is spectacular, the value is great. Pre COVID they had a variety of programs for the residents to participate in. They would have readings and music, they also would have professional musician's come in on Fridays. The way the facility is laid out is very unique, it is very large. There are four wings built around a central area. The food is fine, it good and tasty. The rooms at this community are terrific. They re-designed all the central areas, her room is lovely. The staff has really stayed on top of COVID, they have started doing supervised face to face visits outside on the porch. They have really done a great job keeping everyone safe. The executive director is just spectacular as is her number two.

Place seems great and I am going to talk to my sisters about placing my dad there.

I wouldn't know about most of it because I never got to see the place due to covid-19. I am really disappointed that the last time I talked to my mom was 1 1/2 weeks before she died so she died thinking she was alone. This has been something traumatic to deal with. I had a hard time trying to get a hold of someone to help me.

Our eldercare law firm is very satisfied after several weeks of our client being placed in this facility. She had previously been in a very open setting for several years, but she began to demand more care. We were concerned about her adjustment. We didn't need to be concerned. The staff at Arden has been very accessible and responsive. They are looking at our client and her specific needs, and have all along made adjustments that they feel will make her more comfortable. This facility caters specifically to dementia residents, and the staff seems to have many good and honed techniques and approaches to this unique population. We are very happy with our choice for our client.