Arbor Terrace Prince William Commons

A lovely place. A lot of effort goes into building upkeep but memory care services suffer because there are not enough staff to work with and care for clients. The services staff are good but they need more just to do the things they are supposed to do.

A lot of the original staff that was good is gone. There is a lack of compassion and care among the care partners. Very slow response times when asking for help. Care partners give you attitude and they manage themselves. Overnight shift will leave your loved one in danger. I have witnessed up to an hour to answer a call for help. Repeated complaints to management have gone unheard. For fear, I am moving my loved one out. Don’t let the pretty pictures fool you, especially the pictures of elegant meals that I have never seen

No one wants to be in such a facility but if/when it becomes necessary, this facility is better than many I've heard of.

Staff friendliness, newer facility, friend was already there

The Bridges program appears to not have the staffing or the activities you would expect for a program that is intended to provide more support than the ASL program. The communication between staff and family is not scheduled but only on request. Hence little ability for the family to understand the staff concerns or the staff to understand family concerns regarding the bridges participant.

What we really like about the Arbor Terrace community is that it is close by our family, the community itself is very clean, and the staff are very caring. Based on our experience we have already recommended this community to other families and will continue to do so.

It was not a good experience. It took an hour to get the food, and it was okay. They had a few activities. They are understaffed.. My loved one never received their medication, which was expected since we paid for medication management.

I was at this facility recently and thought it was amazing! It is very modern with a wide variety of care services for the residents. There is a bistro, a few restaurants, and a formal dining experience available. with great food to choose from. If you are looking for a great place to live for your loved one, Harbor Chase is the place!

HarborChase has been ideal. Its been totally reassuring and given me an amazing peace of mind. I'm an only child and my dad passed away, so I feel like my mom is my responsibility. To getting me in with the sales director, to everything else, it's all been really good. I would absolutely recommend them to other people. When you're at HarborChase, you feel like you're at a Hilton. They use shelving instead of a handrail and they make sure that the small details standout. There's a bistro/restaurant style dining area that's laid out beautifully. There's a formal restaurant inside that has a bar, an open wood fired oven and menus! They do her laundry for her if she doesn't want to do it herself. She has a full stainless steel fridge and the quality and details of her room are nice; like the granite countertops. It's a good sized apartment. We compared it to another community and the other place was twice as expensive, and not nearly as nice. Her apartment just looks fantastic and they allow her to have her cat with her.

I would tell others that it is definitely a top three choice for your family. The appearance doesn't appear to be a nursing home, it appears to be more of apartment living. The staff take care of the residents and it is great.

We chose HarborChase of Prince William Commons because they gave us a deal on the price and they provided my mom transportation to and from her dialysis procedures. My mom is in a private room here. The location of the facility is really easy to get to, very accessible for the area. I would recommend to others and already have.

We chose HarborChase of Price William because the person that I was dealing with was excellent and very helpful. Based on what I know I think the room sizes are on the smaller side. I do think the food could use improvement and I think they need to improve the timeliness of the cleanup in the rooms such as changing sheets and things like that. But overall, I would recommend.

It's hard to comment because I've not been allowed inside yet since we moved in. We've had some bad experiences at other communities, but not here. This is one of the few communities that say they offer a carb conscious diet and actually do. They put it in the care plan and everything. The food looks pretty good, and our loved one always cleans his plate. Each floor has its own dining room, and then there's a signature dining room on the main floor. Everything our loved one needs is right there on his floor. They're still offering a few activities even with Covid, and they're just now starting things back up again. Every Friday afternoon they bring in live music. The rooms are a bit tiny. We can fit a recliner and a bookshelf and that's it. But there's a small balcony off the room. Overall the value is great based on the extra care he's receiving. They provide transport to medical appointments, and then you meet your loved one there. They've had our loved one there on time every time. They even took him up and got him checked in when I was a few minutes late one time. The director has been really great at communication and following through, taking action taken when needed. She gave me her cell phone number and has been so reassuring after the experience we had before. She really fought for providing great care for our loved one. The staff overall is really great so far, and I'm looking forward to meeting them face to face.