American House Lebanon

We place our mom at Elmcroft, the facility is very clean and friendly. I guess my most disturbing part of her staying there is that there is a lack of communication. They seem to be short staffed all the time. Mother needs her sugar checked before her meals and they seem to always be forgetting or rushing up saying "don't eat yet, I need to check your sugar". I do not feel this is a place if you need more care. It is really more for independant living with very little assistance. There is not a lot of variety in food. Seems to be the same. For the amount of money you pay, there should be a bigger variety.

Negligent, AWFUL management, some staff hateful to residents{not all}, Filthy from carpet to ceiling, average turnover of staff including nurses about 2 weeks, poor maintenance, totally disorganized on ALL levels operations.

My mom loved this community and adored the staff. She loved the meals that were made. She enjoyed the activities and we had no problems with the cleanliness of the community. However, we had to move due to the financial part, her assistance was not accepted.

The communication with the staff is great. They update with me everyday regarding my father. The community is kept clean and organized. The meals that he eats so far he has mentioned that they are okay. I feel that he is in a safe and positive environment.

Everything seems to be fine, it looks always clean and maintained. The staff are so caring, attentive, and the staff seem to really care. Dad has since been thriving and getting a lot better with the stimulating activities. He has gone on a road-trip, dined out, gardening, and joining music programs. My dad seems to pleased with his meals, at times he says it too much. From my last experience, this community is much better and I would recommend this community.

We had a brief experience with Elmcroft of Lebanon, and overall I thought it seemed like a nice place. The people here were friendly and professional, and the facility seemed clean and well run. Really my only complaint is that I think they could offer a little more variety when it comes to meals.

this is the first facility I've toured and was very impressed. I will tour others and compare prices and services,etc. but Elmcroft of Lebanon has set the bar high.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. She didn't ever end up moving in, due to a decline in her health, but it looked like a very nice place and is definitely worth a look!

Avoid! I had a loved one in this facility and it was AWFUL. The caregivers are all very nice and helpful, but they are very much understaffed. My loved one would go days without clothing changed and baths and nothing was ever done about this. The turn around rate is extremely high because they staff is exhausted from lack of support. Of course, when you take a tour they make everything seem like a bed of roses, but it is not that case. If you want to throw away your money every month- then this is the place to do it at!

Avoid! I had a loved one in this facility and it was AWFUL. The caregivers are all very nice and helpful, but they are very much understaffed. My loved one would go days without clothing changed and baths and nothing was ever done about this. The turn around rate is extremely high because they staff is exhausted from lack of support. Of course, when you take a tour they make everything seem like a bed of roses, but it is not that case. If you want to throw away your money every month- then this is the place to do it at!

Overall we are pretty happy with it. Everything is very clean. The staff is very friendly. My father has been kind of bored, a lot of the activities are geared more towards the ladies. They have been very accommodating, and helped find him projects to do that he enjoys and so he can feel useful. He hates the food, when I first toured it they said that they usually have an option at meals, I haven't really witnessed that yet. There aren't salt shakers on the table or anything.

WE FINALLY FOUND A PLACE THAT WE COULD BE AT EASE PUTTING OUR UNCLE THERE. WHEN WE TOURED TO THE COMMUNITY, IT WAS QUITE A DELIGHTFUL EXPERIENCE AND VERY REASSURING TO KNOW HE WOULD BE SO WELL TAKEN CARE OF, AND IN SUCH A NICE COMMUNITY TOO. COULD NOT BE ANY HAPPIER WITH THE CARE AND OVERALL SERVICES OFFERED TO THESE RESIDENCE.

We're very pleased with how things have gone so far at Elmcroft of Lebanon! We didn't have any experience with senior communities and the staff at Elmcroft were happy to answer any questions we had throughout the whole process. The facility itself is nice looking and clean, and they take good care of the people who live here.

I'll get the bad out of the way first. Residents are allowed to wander the facility, entering other residents rooms and removing personal items at will. Dad's roommate puts his clothes in my Dad's closet and chest. Dad has had clothes missing, a belt, socks, and hankies have all disappeared. I don't like his stuff getting stolen all the time. Now for the good. Staff is friendly with every body. They seem to know all the residents and their families.

Was a good fit would consider . Pepe would have therun of the home . Which would make mom happy

It has been wonderful, they are very clean. The staff is wonderful. I chose them because of the value, what you get for your money is very reasonable. The food is pretty good I have eaten there a few times. They are quick to respond to any needs. I can't think of anything they could do better. It has just been great.

They were very reassuring when I approached them. I thought there was no place that could care for my mother but were given options other than their facility. This caring attitude from everyone there made the decision easy to place my mother in their care.

We have had a bad experience with Elmcroft from issues with the community to issues with the staff. We don't think the staff is as careful as they should be when deal with some residents. They have a very poor response time when the emergency call button is pushed; it was taking about an hour to get someone to respond. Some of the staff members have short talked our loved one and have been disrespectful. We have just had numerous problems. They recently changed the director and we feel there will be changing coming to Elmcroft and the new director seems very sincere in what he wants to change. Right now we could not recommend Elmcroft to anyone. Hopefully things do change for the better.

Our mother has lived in assisted-living at Elmcroft for over two years. The facility is beautiful and very clean. The staff is well-trained and helpful. Mom reports the food is wonderful. Many daily activities are provided. Residents there seem happy and satisfied with the home. The staff is considerate and cordial.

Wonderful! Beautiful facility. Advanced memory care unit. Deficiency free. Going back to revisit and see about getting pricing down just a bit (I believe the studio is $2,200).