American House Lebanon

Finding just the right place for my husband was of great importance. We looked at several places but American House was the best fit for him. It was the furthest from us, but it was the friendliest and worked with us. He felt comfortable there When he had to go to the hospital, he was relieved to get back. You could see him relax as he got inside. All the staff knew him and they took very good care of him. He liked the other residents and could relate to some of them. Eventually Alzheimer’s robbed him of the ability to interact but he was well taken care of. I highly recommend American House.

One thing I would request is expansion of the "memory care" screening questions. Not everyone has Alzheimer's even if they do have a form of dementia. As far as friendliness of the staff -abrupt conversations after admission with administrative staff changes. The Staff tried to engage our relative. Memory Care had few activities that our "younger" early 60s relative would participate with. The value is a key factor in the relative's desire to continue the lease.

The staff was awesome. They always were smiling and had kind words and were generally concerned about welfare of each and every patient. Unfortunately, mother passed away [date removed] , 21 days short of her 88th birthday. I missed her every day.

Overall, I don't have many real complaints. They have been very helpful and responsive to any issues I or my mother has had. No complaints with the cleanliness. Everyone I have dealt with has been great. I am well pleased with her care, as is she. Mom's situation is a little different than most when it comes to meals, so I have had to deal with I expected. So far, though, it has been better than most other situations in the past. I wish there were more things and opportunities for Mom to do inside and outside, but this isn't really an issue. I just think they may either be a bit understaffed or under-equipped as currently constructed. I'm pleased with the cost, but as with anything these days, it could always be less expensive. Comparatively though, I have zero issues with the value we are getting.

The staff is very friendly, and they do the best they can… There's just never enough of them. My biggest complaint is the lack of activities.

Staff is friendly however, they seem understaffed a lot of times. There is plenty of room for improvement in the kitchen area and rent is kind of out pricing people, I know of several who are thinking about leaving.

Staff is incredible. Full of love for mom. Mom told me to do what ever it takes to keep her there. Housekeeping has had some staff turnover, I'm hoping that it gets better. Communication from the staff about my mom is great. The move in process was great. [Name removed], who is now the Director, was awesome. The meals need improvement, I would suggest better seasoning. Overall, it has been great. I would highly recommend this facility to others!

Very satisfied with husbands care. He likes living there. Staff is very attentive to his needs. I highly recommend this facility.

The staff members at American House Lebanon are super positive and very friendly. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.

My loved one was previously a resident at American House Lebanon and overall we had a poor experience at this facility. The people that run the facility will promise everything but forget about what you asked for. The everyday workers were great. I complained, for three weeks, about my loved one's TV not being hooked up and it never was. There are too many things to mention here BUT it didn't help asking and nothing was ever done. I would not recommend American House Lebanon at all.

I would say that overall this community is a good place with patients that have early to middle stages of Alzheimer's, from what I've seen with patients who are capable of walking or moving with wheelchair. Staff are attentive, respectful, and always busy taking care of patients. I would recommend to others.

They are at the top of price range, but the facility is newer and rooms are spacious and new - so cost is worth it to my mother in law. Caregivers are as attentive as they can be, but very understaffed for the number of residents. Only one nurse on staff for the entire facility each shift. There are 4 floors for assisted living residents and she often has to wait when calling for help. But the facility is the nicest we have found in the region and the determining factor why she did not move to American House where there was no kitchen, smaller rooms especially bathroom and she uses a walker so she loves her spacious apartment.

During our loved ones time at American House we really did like the staff, they were very friendly and we wish we could of worked something out. However we do think they could improve on their response times for the residents who fall and call for assistance.

The staff are friendly and helpful and try to meet the residents needs. But as with all places they are occasionally understaffed and it is good to have a friend or family stop by on a regular basis. I would recommend American House Lebanon to others.

The community is clean but we do not think our loved ones room is cleaned very often. We have not had experience with the food but our loved one says it is not great. Our loved one loves the trivia and bingo. Overall we think they are all over priced but is why value gets 4 stars.

It's a very nice place. The staff treats my mom and I well. Maintenance was very helpful when moving mom in and is very kind to mom. [Name removed] and a few others went above and beyond to help me.

The staff is so patient and that really sticks out to me. They really do treat the residents like family. The facility is clean and the room is clean. Communication with the family is great, both in person and over the phone. I would definitely recommend them to friends and family.