American House East II Senior Living

Advisor care in house not that great but will do. My mother in law was in rehab nursing homes all last year as my mom was after hospital visit then rehab for a month. Saw basically the care is same all over just not that good. Friend lives across the street just passed his wife said same thing she was in nursing for 40 years and said same thing, Hospital care nursing homes-assisted living are not that good.

I have no negative thoughts. Place for Mom I give 5's on all. You have been a life saver. I certainly would recommend American House East II to other families based on the experience we have had so far.

My story: moved in refrigerator did not work, no place for my insulin. I am diabetic. It took 3 days to get a new refrigerator. The floor was to be replaced, it was not. Housekeeping was to come every day, did not come for a week. Food was same thing from week to week. Changes made a lot from what was on the menu. Never could just get a salad. Based on the above, I would never recommend this place.

My stepmom (who will be 100 in April) was a resident of AHE2 for nearly 9 years. My stepmom chose this facility on her own and it served her well for 7.5 years. The part 18 months have seen a significant change in staffing (from Director on down) which has resulted in a degradation I felt. Too bad. The AdvisaCare medical staff was always very helpful and attentive. The current Director ([name removed] was always responsive to my inquiries. As my stepmom aged, the lack of a step-in shower in her room was a problem for her. As the price increased, some of the daily items that used to be done (making her bed) just seemed to fade away and were no longer being performed. Since Jan 2024, my stepmom they changed the time for meal delivery to 9 am, 1 pm and 7 pm. Not very

Very knowledgeable about the products and services offered. This allowed the staff to make appropriate suggestions that best suited my family's wants and needs.

Nice and clean and friendly place . Price was in range but raised it $120 starting January not thrilled. I picked this community because it's a half hour from my home.

We picked this community, because of the area, and price. Happen to have everything just fall into place.[names removed]made everything so much more relaxing. I knew as soon as I spoke with each of them I was in good hands. Very grateful to both of them.

The location and great care provided at American House East II Senior Living stood out among other communities.

American House East II really does have that home like setting to it, it is very warm, welcoming and overall has a great family like atmosphere to it. It seems like all the staff members and residents alike are more then willing to get to know everyone and meet new friends. The director is amazing and even took over the cooking for an entire day when the chef was out sick. Everyone from top to bottom - secretary, activities director, etc is just so amazing. There meals are great and the activities are really good. There is a wide variety of things to do, but also the residents have enough privacy to just relax on their own. We would absolutely recommend this community to other families and in fact we would even move in ourselves!

I am very pleased with the care my mom is receiving at American House East. The staff are very attentive to her and her needs. I would recommend them to others looking.

When we first toured everyone was just very welcoming, and the community is close to us which is one good thing. So far our loved one seems to be pretty happy with meals and dining service. Based on our experience with American House East we would absolutely recommend this community to other families

It was just okay. The people were friendly, and it did what it was supposed to do I guess. My loved one was there for a very short respite stay. The downsides were there was no TV or phone. And she was supposed to get therapy and didn't. But they had plenty of activities going on.

Has an odd odor. Carpet , furniture soiled. Walls need painting. Whole place in need of updating

I'm getting my loved one out as soon as possible. I believe that she almost died. I believe that was due to negligence of the nurse on staff. I had continually asked them to lock my loved one's door. They did not do so, so my mom fell and hit her head getting up trying to lock the door, and was bleeding from the brain. I feel like they lied to me. That person was let go after I confronted the facility. I was being charged for things they weren't doing. So I asked them to keep a paper in her room and sign off on things they were doing for her care. After that, funny, I'm not being overcharged anymore. It's an independent living facility, but they use Advisor Care as an optional nursing staff on-site. They have four nursing members that are very, very good with the tenants. But 2 or 3 decided they didn't like me, so I feel like they were negligent with my mom, and she almost died. The food is so bad that I went in to the office and complained, not just for my loved one, but for the other residents as well. It's cold, nasty food. It's ridiculous for the money that you pay. We ended up meal prepping for my loved one, and we put cameras in her room because we don't trust the staff. It has not been a good experience at all. I would never recommend American House to anybody. Hopefully the new management they switched to in the last couple of weeks will be better. But the staff I've had to deal with has been horrible. They also had bed bugs. They moved someone in from his apartment right next door to my mom who had bed bugs. There was another woman who screamed 24 hours a day. It's a horrible place. It's not a good place. They're renovating right now, tearing up the carpets, painting, making it a pretty place. But I feel like they're putting lipstick on a pig.

Everyone does their best, especially during this difficult time. Last night [name removed] called us in the evening to tell us he cut his hand and went out of her way to call on Facetime to show us. We appreciated her prompt concern and professionalism. [name removed] and her staff do a very good job.