American House Brentwood

We were extremely disappointed with this assisted living facility. My mother-in-law's room was filthy all the time. My mother-in-law was filthy most of the time. Many times she had deficated on herself and no one would clean her up. She needed so much more care than they gave her even though they promised they would and we were paying for it. We were so glad to move her out of there and I would never recommend this facility to anyone.

A great place for anyone to move into, friendly staff and a clean facility.

Lovely community. Staff are friendly, well trained. Great place to call home.

What we like the most about the community is the cost, activities, and friendly staff. Now, keep in mind my mother has not been there in a couple of years. Her level of care exceeded what they could provide.

What we like the most about American House is that it is clean, quiet and the food was great. Based on the experience we have had, we would recommend them to other families.

Great people. I think the meals are not as good as they were when we started. But thus limited based on feedback of the patient.... so it could be based on his 'mood'

The facility common areas and grounds are kept well. They empty trash whenever and mop once a week and clean bathroom once per week. Staff is wonderful. My brother doesn't participate is many of the activities. He's not a bingo player. They have family night once a month with a theme and I go with him each time. He likes the food. They have raised his rent 3 times and he has been there a little less than a year. He is content, has made friends so American House was a good choice for him. Quality of care is good. I'm over there every 3 days so I stay on top of things.

What an amazing establishment. The staff and the cleanliness of the site are incredible! This is the real place for your loved one no matter what. Please continue to be the best you can be. I would recommend you to everyone! Thank you

The overall facility and staff were outstanding! Everyone was kind and courteous, the facility was clean, the patients seemed to be well cared for . I really would consider the facility if my family needed the kind of help that is offered there.

If your family member can't communicate to you what is going on and needs excessive assistance, this is NOT the place. The caregivers and housekeeping were wonderful and caring. They continuously checked on us during the last week of her life (she ended up on hospice care mere months after moving there) while management never stepped in the room. The hospice worker was mortified that we were allowed in the room the morning that she passed before they even cleaned up a little and showed her respect.

The activities are amazing, but the food could really use some improvement.

They are very good to her and we love the facility. Staff is very friendly and attentive to residents. The onboarding with [name removed] was easily understood and pleasant.

I would say that my dad is having a positive experience at American House. He's been very clean. The staff is wonderful. He seems to be very well taken care of. He loves the food. There are a lot of activities.

They take great care of our mother! One of the directors that is name [name removed] was so very helpful in helping us transitioning our mom there. The tour and all our questions she answered you could feel the love from her in during her job.

What our family likes the most about the American house Brentwood community are the staff members they have working there. Based on the experience we have had so far, we would recommend this community to other families who may be looking for a place for their loved ones.

My brother has made friends and has his favorites among the staff team that works at American House Brentwood. He enjoys the food most of the time. He has adjusted well and is in so much better shape than when he got there. I do have some negatives but had rather wait and see if we can work it out

The people that are there are great, but I do think the meals that are prepared re not as good as they can be and how they were when we first started. But thus limited based on feedback of the residents.....so it could be based on his mood.

The caregivers were wonderful but head office staff were not compassionate or capable for position. The caregivers and housekeepers were exceptional to patients and families. Everything but staffing and front office staff were great.