All American Assisted Living at Hillsborough

They are very friendly. We picked this community, because of the value for the money. They check off all of the quality boxes. In general, they do everything well. They do the that best they can. They can improve on supervision of the nurses aides.

They have a lot of activites, and keep them busy. The care is supbar, and they are short staffed. We pay for the highest level of care, and sometimes my loved one does not get the attention that is needed. They hardly have any food options available for my loved one.

I have suggested to others to look somewhere else. Why would an assisted living have most of their "apartments" be for two elderly people to share. If they wanted a single occupancy they needed to pay double the monthly rent.

The meals provide a lot of options to choose from and the food is good. They show movies, games, beer and pretzel nights, amongst other activities. Housekeeping comes twice a week. Laundry services are as needed. They provide transportation to doctors appointments. They offer group trips periodically. They send me a monthly invoice for billing. They offer a security necklace with an emergency button on it for all residents.

We have had some issues with the care team, and some of the staff is very friendly and some not so much. However when we were having our issues it was happening during a change in management so that could of been the reason why. Our loved one does say the meals are not the best, the quality is just not very good. We picked this community because its clean and fairly new and the price was good compared to others in the area.

This community wasn't the right fit for my loved one. This is because of the shared common space. To assist with the lower cost you must share a bathroom and a common area, and this just didn't work for us. I think the caregivers cared for the residents while we were there. They have physical and occupational therapy on site which was great for the residents that needed it. There is a high turnover of staff at this community, and others. The additional concern was the distance from family.

We chose All American Asssited Living because of the location of the facility as well as the price. The room sizes here are large and spacious. Anytime there is a problem, the staff members call right away and are responsive. they I would recommend them to others.

Overall the community seems to be good and is very neat and clean. The staff is very friendly and kind. I would like to see better communication between the staff and our family. I would recommend this community to others.

They make all the families and myself feel very welcomed. The staff know all of our names and they hold a very high level of commutation with the families especially during the quarantines and during these difficult times. They have been exceptional

We chose All American Assisted Living because of the price, we also liked the fact that they were Medicaid ready meaning they had 2 bedroom apartments. It was brand new and they had a nice outside area for the residents in memory care. The rooms are a good size and the food is average. My favorite part about this community has been the staff members, they were phenomenal. I would recommend this community.

The communication could be a little bit better when it comes to the care services.We feel that when we do call there, someone should always answer the phone but that is not always the case. Half of the time we do not receive call backs which is frustrating. We do love the activities director she absolutely amazing. They would have entertainment groups come in to sing, as well as a wonderful exercise program. The just made a change within the past few months with the food, at first it was disgusting and now it is much better. My mom loves her room, she has a twin bed with a recliner and a desk. Its pretty spacious. The price of this community is reasonable compared to the other communities in the surrounding area. When you drive up to the front of this community is absolutely beautiful. It was a bunch of flowers surrounding the whole front area, its very pretty in the fall, spring and summer.

Overall, the community is pretty clean. The staff do their best to accommodate for the residents needs and they do a good job on getting on the level for the residents. My mother is a Covid-19 survivor and the staff has been incredible with accommodating for her needs and have answered all my questions and addressed concerns that I have had. They have also done a good job with providing with some of her agitated behaviors since her release from the hospital.

We toured three times before moving in and it was a very positive experience. My parents have been quarantined for 98% of there time since moving in but are handling it very well. The community is great about following up with us and calling us. My parents enjoy the food and have liked the activities especially bingo. Mom has dementia and Dad is Assisted Living they are in the same unit. Have not been able to do much of the programs with memory care during the quarantine. All American is really on top of things and developing new programs and activities. They celebrate everyone's Birthday. The activity calendar includes a lot to do, walking clubs, lunch outing etc. I think my parents will really enjoy all the opportunities to do activities outside of the community when the quarantine is over.

Did not see facility as they do not yet have their CO. Marketing office at another location with no sample rooms. From presentation price seemed reasonable as it was all inclusive for basic care including room, food, activities, giving medication, any transportation.

Love this place first choice! They said they do not have any male beds available at this time. Looking for similar facilities.

Very nice place when completed.