10 Best Assisted Living Facilities in Hamilton Crossroads, NC

Overall, we are pleased with the residence and service. We feel that our resident is safe and taken care of. If we find something not working, it is corrected quickly. Most of the employees are extremely friendly and helpful. There are a few employees that are not friendly and get annoyed when asked to help. One day I arrived and could hear someone calling "help" and found that it was my family member and they had been put in a chair in their room and no one had come back to help them. This was concerning. The main areas are always clean and look very inviting. The individual rooms need to be cleaned better and more care needed when washing and folding resident's clothes. Clothes are very wrinkled and not hung or stored properly. The man that was at the front desk all the time is very much missed, he seemed to look after and genuinely care for the residents and visitors. I miss someone being there to help or answer questions. No one being there is a benefit that is lost.

Concerning the healthcare, they do not provide transportation outside of mint Hill and Matthews. This has made it difficult for my mother, because most of her doctors are in the Myers Park area and too far for them to drive her. Also, when my father was in memory care, it was very difficult for him to communicate with the staff in the fact that he needed more help than he was getting. He had a tendency to fall because he couldn't remember that he couldn't walk. He continued to fall out of bed and out of his wheelchair. We Had to place him into a skilled nursing facility pretty quickly.

The staff is very responsive, if I have questions they are answered immediately. If the staff does not have an immediate answer, they will make inquires and respond in a timely matter. They seem genuinely concerned about my family member and assisting the entire family in making this change in her life be as smooth of a transition as possible. They are very patient and kind and I feel good that she is living at Concord Place. Putting a family member in an assisted living environment isn't an easy decision but I'm glad we chose Concord Place and I would choose them again. I think the concern for patient care starts at the top because I have often seen the administrative staff interfacing with the people that live there as well as with their families.