Senior Living Apartments in Philadelphia, NC

Overall, we are pleased with the residence and service. We feel that our resident is safe and taken care of. If we find something not working, it is corrected quickly. Most of the employees are extremely friendly and helpful. There are a few employees that are not friendly and get annoyed when asked to help. One day I arrived and could hear someone calling "help" and found that it was my family member and they had been put in a chair in their room and no one had come back to help them. This was concerning. The main areas are always clean and look very inviting. The individual rooms need to be cleaned better and more care needed when washing and folding resident's clothes. Clothes are very wrinkled and not hung or stored properly. The man that was at the front desk all the time is very much missed, he seemed to look after and genuinely care for the residents and visitors. I miss someone being there to help or answer questions. No one being there is a benefit that is lost.

Honestly it was the type room that was available at that time that made us choose Brookdale Union Park over others we looked into. However, I talk to others who were familiar with Brookdale prior to my decision. The team tries hard to give quality cares. They are always willing to discuss any concerns I have in an open and honest manner.