Senior Living Apartments in Highland Pines, NC

Overall, we are pleased with the residence and service. We feel that our resident is safe and taken care of. If we find something not working, it is corrected quickly. Most of the employees are extremely friendly and helpful. There are a few employees that are not friendly and get annoyed when asked to help. One day I arrived and could hear someone calling "help" and found that it was my family member and they had been put in a chair in their room and no one had come back to help them. This was concerning. The main areas are always clean and look very inviting. The individual rooms need to be cleaned better and more care needed when washing and folding resident's clothes. Clothes are very wrinkled and not hung or stored properly. The man that was at the front desk all the time is very much missed, he seemed to look after and genuinely care for the residents and visitors. I miss someone being there to help or answer questions. No one being there is a benefit that is lost.

Overall experience was excellent. Her room was freshly painted and carpeted upon arrival(5) the bathroom was in need of a refresh, but clean Friendliness of staff. (5+) [name removed], [name removed], [name removed] and the dietary person all supportive, kind and willing to help. Quality of care. very good. Meals/Dining - aware of dietary restrictions and creative with meals. Activities - diverse options and included the residence to keep it fresh. Value for Cost. - many option for levels of care.