Vantage Senior Care

My mother was at Ellen’s for 2 weeks before she passed. The care was subpar, very inattentive staff. She was left on the toilet for an hour, we had to ask for food trays, water, a pack of crackers was on the floor the entire time spent there. The hospice staff was great. Would I recommend? If you can sit with your loved one 24/7 and over see the care and ask for what you need, then yes. If your loved one is mobile and alert with minimal health problems, then yes. I would not recommend for an ill person that needs help with day to day care.

My mom lived there for 17 years the whole entire time no one told us that they had been infested with bed bugs Tony one of the managements had told me that they don't have security security if they don't watch the camera's there's no cameras aren't they steal an abuse from these people this place is so disgusting they will put insurance on your family and won't even tell them

Greystone purchased Foxes Grove Supportive Living and began managing the facility in January of 2020. Foxes Grove was known for it's beautiful yards and landscaping. We now see our greenery dying, no more flower watering, the beautiful fountain no longer has water in it, they are a very cheap company. We are not a nursing home, our meals are now of such poor quality, some unedible. We had wonderful meals before, we had snacks. We are only offered crackers and cheap food that is often expired. Our new mode of transportation to and from appointments is not meant for fragile seniors. The seats are very small with hard plastic seats, no cushioned seats, very high steps and not large enough for an outing that our contract says we would be offered. It has been hard to keep quality help since the have such a low payscale. We have had inadequate personnel at times, maybe two CNA's for two three story buildings. Do your homework before considering living here.

We were not impressed with River Valley Supportive Living. The community seemed to be quite with residents in their rooms. They did not offer specific memory care for their residents. It is a safe community everyone that comes in has to be let in but the anyone can walk out without being buzzed out. That made us nervous with our loved one possibly leaving without anyone knowing.

The community was very quiet and seemed to have a lack of energy. This community may be the right fit for less active residents. The dining room was like a schools cafeteria with nothing great about it. They had different layouts for the rooms but they were not as updated as we would like. The layout of the community had long hallways which could make it hard to get around the community.

The location of this property is very nice, but it is in need of updates.

Safe, clean well managed assisted living center for my dad! [Name removed] is fantastic to work with, my dad and his cat are happy and cared for. Great piece of mind for me knowing his needs are taken care when I can’t do it!

After living here for approximately three months I have yet to be served an appetizing or healthy meal. The food is so below par it's unbelievable. Their baked potatoes are not baked, they are steamed and hard, never hot. Hamburger is cold and disgusting. Dessert is that of a baby, Hello and pudding. Snacks are two types of packaged lunch cakes, the same two kinds ever since I've been here, chips or soda is paid for by you, there are no fresh fruits or vegetables served with meals, their canned. I ordered Broccoli and was served only the stems that were cut in cubes and boiled way too long. If this message is dead by the public, please check this out before signing in here.

I wish I would've had the foresight to see that this facility was not the right fit for my dad. They claim to serve people with dementia but we feel that they did not have the skill set to properly care for someone with dementia. There are certain techniques which should have been employed but they did not seem to understand that. We feel that it takes a special person to care for the elderly and we did not feel that some staff Members had what it takes . The caring attitude needs to start from the top and work its way down. We are giving two stars for the attractiveness of the facility and the good food they served.

On a March evening of this year, my mother got up to close her window, but fell instead. She had no call bell or necklace alert and laid in front of an open window on a cold floor all night, calling for help that did not arrive until 8 am. In the ER, she was assessed to have suffered a broken hip and was hypothermic to 95 degrees. She is almost 90.

At High Point Germantown South, my mother was placed into Covid isolation, without symptoms, on [date removed]. She had a long-standing untreated UTI made much worse when almost no one came in to bring her food, water, or medications. She was bedridden after three days from leg pain. My sisters and I were not allowed by the healthcare director to visit or even talk to her on the phone but assured daily by staff she was up and about and doing well. In the ER on [date removed], my mother thought she would die from the dehydration and the leg pain and she was hospitalized for this. From this ordeal, she basically lost the ability to walk.

At [facility removed] now High Point. Our mother was placed into Covid isolation, without symptoms, on [date removed]. She had a long-standing untreated UTI made much worse when almost no one came in to bring food, water, or medications. She was bedridden after three days from leg pain. Family was not allowed by the health-care director to visit or even talk with her on the phone, but assured daily by staff she was up and about and doing well. In the ER on Dec 30 she thought she would die from the dehydration and leg pain and was hospitalized for this. She essentially lost the ability to walk because her legs were weakened from this ordeal. [name removed]

Having my mom move into a senior living facility to ensure her safety, happiness, daily cares, daily socialization and activities, healthy meals, medication management, & a clean, cheerful living environment is the upmost importance for my sister & I, while also providing us a huge weight off our shoulders as it was constant worry and stress while she was living alone at home, needing more & more assistance through the day to take care of herself. This facility has made us feel as if our mom is not receiving the care expected & promised for how much she is paying each month. We spend more time having to help her and tidy up her room appropriately than we do being able to visit with her. During the day, activities continue to provide the bare minimum activities that are the same every week, every month. The food more often than not isn’t easily editable for my mother, who has dentures. It’s also often bare minimum lacking quality daily nutrients that are so important for the elderly.

I am disappointed in the care my good friend received while here. They are short staffed and simply can’t provide the care that residents deserve . They also started and spread false rumors which caused division between loved ones during an already very emotional time.

My mother and father in law moved to Ellen's Home South in 2021 and there have been issues from day one. The tour is great and the director promises many things but the place just doesn't deliver. The nurse/director supposedly trains the pca/cnas/and medication aides but when 4 aides didn't know how to use a hoyer lift, which the facility provides, that's an issue. Expect long call wait times: my loved one was on the floor after falling for over an hour before the light was answered. Infection control: what's that:? CDC c-diff guidelines are gown, glove: they just wear gloves. Activities: movies. The staff act like it's an inconvenience to ask them for anything: 4 staff and 2 residents were watching TV how dare I interrupt them to put my loved one on the toilet. Both loved ones got butt ulcers. The staff don't wear name tags or introduce themselves so when there is a problem t's hard to find out who was involved. LOOK ELSEWHERE!!! I could go on but am limited to 1000 words.

I would rate this place a -5 if I could. This is the worst Assisted Living Facility in Wisconsin. The residents there are treated VERY Horrible !!! If anyone is considering sending their loved one to this place, I would STRONGLY URGE You Not To. YOU WILL ABSOLUTELY REGRET YOUR DECISION!! Management is very disorganized unprofessional have 0 ounce of empathy and compassion for the residents and caregivers. There caregivers are extremely overworked and unappreciated. The residents are not getting the proper care they need at all. This facility need to be SHUT DOWN FOR GOOD!!! “ THEY ARE TRULY A DISGRACE!! ELLEN’S HOME is a “EMBARRASSMENT” they give Assisted Living a BAD REPUTATION!! There main focus is MONEY MONEY & MORE MONEY!!

This place is horrible. Management is horrible. Residents get treated horrible. This place needs to be shut down. They only care about the money.

I wish I could leave half a star.. Rude staff members, dirty facility, and expensive. The staff is very hateful. Especially any higher ups, like in HR. You pay so much for very little things to do. Don't waste your time, this is not a safe or kind place to have your loved ones trapped in!

the management staff there is not respectful. All management cares about it money.They do not care for there the elderly. they can not do Alzheimer care. they are a nursing home not for Alzheimer care. to anyone thinking about putting your loved ones in there DON'T I REPEAT DON'T.