Senior Care on Market Street

Nice staff and director was very helpful. Clean but heavily scented with very strong air fresheners. Rooms small and run down looking. On other hand residents look happy and lots of activities available to them.

I was surprise to see that my relative did not receive the care that was agreed upon when they moved into Autumn House. I think some of the problem is because they are short staffed. The alarm pendant that was given at move in was rarely responded to. Some time it was hours before anybody responded. The nurses and aides could not or would not answer simple questions when ask. The Therapy is very good, which I understand is not from in house. If I would have known these things before hand, I may have chosen a difference facility.

Absolutely don't go there. Great first impression that is not a reality.

The marketing director is young , so a tried to overlook some of her comments. even With an appointment for our tour she showed us a room with excrement in the toilet and a dirty old toilet that had been removed sitting in the middle of the room. Nope not the place for my Mom.

The Autumn House East staff do not communicate with the family when needed in cases such as a fall or any bumps or bruises. When we visit no one seems to go in and check on her. They do offer many activities. My mom has no complaints about the food and eats well.

I am over there a lot to help mom with personal things cause they don't have the help to do it. Always problems with her medicine. They have high turn over of help. Since mom has been there went through so many nurses and med techs. Some residents really need bathing between body odor, the urine smell is bad. It's really sad. Some of the help are not friendly and just are there for a paycheck. You can tell don't even talk to the residents it's like they have blinders on. I don't like being disrespected from there help.

If we’re paying you to care for our elderly, then why did we have to come in 3 times a week and bathe our grandma whose basic hygiene wasn’t being watched by the staff? This was a horrible experience and I will make sure that everyone within York County is aware. Moldy food left to set around her, inconsistent room check ups. Things that should never happen at that price point (or ever) lol.

Post-Covid they did not have enough help. The people who were there were good, but there were not enough of them by far. When my mother would go to the doctor, I would meet her there. The day she had her last stroke, the man in charge of transportation at Autumn House called me and said he didn't think they should send her to her appointment because she was sick and throwing up. So I went straight to Autumn House and found her in her wheelchair in her room, with vomit all around her, with no one around. She had had a second stroke, and they just left her be. Her necklace never worked from the day she went in to the day she died. Anytime I would push the call button for her, nobody came. They wanted their money, but they did not have enough staff. We had a very bad experience, and I believe my mother could have lived longer had they provided more help.

It was a living hell for our loved one - we wish we could figure out a way to tell the world to stay away from this community. It terrible experience.

If we would do it over we would never would have my mother in law in this place. We visit many times and not once did I have any of the staff acknowledge me. It makes me feel anyone can just walk in off the street. There are residents you hear yelling for help, and no one around. I track down a nurse and told her about this person. And i was told that she always does that she is fine. I was shocked...just tonight. I was told. The nurses dont make sure you in bed anymore. Your on your own. We pay over $5.000 a month for a skeleton crew that these residents barley see....just not right. Where is the staff that has a heart....not at this place...

My husband came home from AHW back in March. Next thing we knew we had bed bugs. AH had an infestation in February 2019 and I was never informed about it. We have been fighting these bugs since March, we've had exterminators to our home, but we continue to see bed bugs! It can take a year or so to be rid of them, but we will never know for sure if we're finally rid of them because females can live up to a year without feeding on living flesh. My husband had bed bug bites all over him. This facility had treatment back in February, but it could not have begun to deal with the bed bugs that migrated into his clothing and furniture. So they just let him move home without notifying me of this problem so I could do some kind of preparation for this disaster. I have nothing good to say about this facility.