Senior Care on Market Street

My mother has been living at Autumn House East for over a month now and she really is enjoying herself. Staff is very caring and helpful. It was a big change for her since she had her own apartment but was not able to be alone any longer. We have no complaints so far and glad we chose Autumn House.

[Removed] was great! The tour was wonderful. The staff all greeted me while I waited to go on the tour. Facility was clean and residents seemed happy.

Was the best choice for my wife's Mom. The help provided by A Place for Mom/SeniorAdvisor.com far exceeded our expectations. Would recommend them to anyone seeking adult care for a loved one,

My grandma is settling into Autumn House nicely. The community was the right choice for us. I had a chance to try the food and it was good as well as they do have some variety to choose from. The staff are friendly and there are a lot of activities available. The community has recently been updated. She has her own small room and shares a bathroom. I think having her own room made the transition easier.

We toured this community while looking into care options for a loved one. I thought Autumn House seemed like a nice place, overall. The facility was clean and well kept, and we liked that they offered private rooms for a lower rate than some of the other places we looked. However, I didn't like that the restrooms and shower facilities were shared, I didn't think that would work well for my loved one.

My mother was here and things were good. We decided to move her because they couldn't provide the care she needed. They did nothing wrong they just didn't have the staff to meet her care demands.

My mother is living at the community Autumn House West and so far she is doing good. In the beginning there was problem. After talking about the problem, things are getting better. Overall we worked out the kinks and my mom is doing good here at this community.

My mother complains a lot about everything. She says that the food is bad, they lose a lot of clothing, not happy with the care, and I guess they have mice. Based off of our experience, I would not recommend Autumn House West.

The facility is affordable and a better option than a nursing home.

My loved one was previously a resident at Autumn House East and the overall experience was okay. However, based on our experience, I would not recommend this facility to others. The aides were good, but the health nurse was not.

My experience has been more positive than negative. Bear in mind that I don't have a multitude of experiences with assisted living facilities; thus, my points of reference are severely limited... For example, during the initial transition from my mom's pharmacy to the facility's pharmacy, there were a few issues. Is that a problem? I certainly do not know. Perhaps it happens with a majority of new residents. I have no past experiences from which to draw an accurate conclusion. Staff is courteous and professional. Facility appears to be clean and well maintained. Food looks like it can use some attention, however mom has no complaints. I have no reservations in recommending the facility.

My loved one was previously a resident at Autumn House East. Our experience was mixed, but overall I am glad she was there.

I like the area where the facility is located. It's close to everything which is super convenient. I've unfortunately seen staff be discourteous to my mom and communication is lacking. I wish they could get rid of their bad apples (the bad staff) and I also wish they had a nice place for them to go on a walk.

Essentially, their follow up is lacking at Autumn House East. You have to stay on top of the staff to get things done that they said they would do. So, it's like I'm having to manage my loved one's care, which is what I thought I hired them to do. I would not recommend this facility to family and friends.

My mom does seem happy here, which is good. The overall cleanliness is ok and nursing staff is good. But the lack of communication issue really needs to be addressed. That's my main concern here. I'm out of state and it's very difficult to get in touch with my mom. They have a phone in her unit, but no one every answers it. When I try to reach the nurse station due to not getting through on the resident unit line, I just get voicemail. It's alarming. And very hard not being able to get ahold of her and talk to her. We're talking days, I go days without being able to reach her. I've spoken to administration about it. We're also having transportation issues. My mom is supposed to be transported to doctor appointments, they have a vehicle and say they offer it. But I think they're so severely understaffed that it's just not happening. Overall, things are just not great. Especially when I'm not close by and we rely on these things. During a visit, I actually heard a staff member say she wouldn't put her loved one in this facility if they ever needed care, that says a lot. Until they get these issues fixed, I would not recommend this facility to family and friends. We're actually looking at moving mom somewhere else.

All of my experiences and ratings are based during the pandemic. Amber was who helped us sign up with. She was prompt with assisting us with any concerns or questions we had about our loved one. She made us feel like we were the only family there. Due to a health concern that my one had happen here, my loved one had to be sent to the hospital. Unfortunately there were some issues from the hospital and Autumn House; no one stepped up to help my loved one and our family. I wish we didn't have this experience.

Nice staff and director was very helpful. Clean but heavily scented with very strong air fresheners. Rooms small and run down looking. On other hand residents look happy and lots of activities available to them.

I was surprise to see that my relative did not receive the care that was agreed upon when they moved into Autumn House. I think some of the problem is because they are short staffed. The alarm pendant that was given at move in was rarely responded to. Some time it was hours before anybody responded. The nurses and aides could not or would not answer simple questions when ask. The Therapy is very good, which I understand is not from in house. If I would have known these things before hand, I may have chosen a difference facility.