LaSalle Group, LTD

The interaction with the staff has been good. We picked this community because of the care, everything is one price. It does not matter how much care is needed, it's the same price. Overall, it's a very good facility. I would recommend to other families.

It's a very good place to have a loved one. There is a sense of relief that I know someone is there, should she need anything. They 6 plus floors. They bring therapy animals in for the residents. They provide socials, crafts, bingo, exercise class, go for walks in the gardens, etc. Housekeeping comes once a week. They offer transportation to appointments or store if needed and sign up.

The community is new, clean, and beautiful. The communication between the staff and the family is excellent. I would recommend this community to others

The staff is just wonderful, they work hard to make the family happy and the resident as well. The rooms are wonderful and are everything they need. The food smells good and my mother-in-law says it's good. I would recommend this community to others

Met with [name removed], very friendly but was rushed at the time due to double booking of tour. She had her assistant take us on the tour and showed us 2 apartments, one a Studio and a one bedroom. I thought that the studio apt was too small for me and that the one bedroom was also too small, room only for bed, end tables, bureau and tv. Other room (kitchen) had enough room for small table and chairs and that is about all that you could fit in without over crowding the kitchen area. Otherwise, very quiet, the staff was very friendly and even the chef came out of the kitchen and introduced himself to us. Thought it was too quiet and did not see any activity rooms. If you are looking for a quiet place with no one bothering you, then this is the place. A $2500 one time fee is required, use for maintenance and upkeep of facility.

Diverse staff with many amenities. The consideration for veterans is greatly appreciated. The tour was informative and professional. Very nice common areas with lots of light. The facility was affordable after the discount for veterans and there were many options to consider.

This community is not organized. I know that it is hard right now due to the pandemic and I know that they are trying to make changes but it is not organized. They need more employees. We put my loved one here expecting more activities and they do not have many activities at all going on. The people that take care of them day in and day out they are great and take good care of my loved one. But its just one person doesn't know what the other is doing. they need more staff, they recently just hired a new activity director and a new food services person and they are getting settled in. This is a beautiful and clean community but we had some issues in the beginning and things are still trying to settle, things are getting better.

This refurbished hotel has an energetic vibe, very good food and a lively actvities program. However, the actual "assistance" part of this assisted living facility is a work in progress. You really have to stay on top of the staff and advocate for your lived one to get the support you are paying for. If you can do that, the support is fairly good.

Overall experience is good. They do have some issues with staffing sometimes and the aids from the agencies aren't the best. My mom doesn't like the food very much but what she does eat she seems to like. She wishes they would bring her meals to her with no charge. She has problems with her ears when she goes to the dining room. She doesn't participate in activities. The rent has been raised several times in the 2 years she's been there. I do believe it's a good facility but I feel there could be some small changes that would help everyone.

At the end, we started with hospice services at Tapestry. After issues with medications, we moved her to the Hospice House. I wish we had done that sooner. Rooms and common areas kept reasonably clean. The overall friendliness varied by staff. Staff at Hospice found a large pressure sore on her buttocks and commented on how dirty she was. Activities were limited. A lot of time was spent watching TV, which I doubt they comprehended

Our move in process was pitiful, I was highly disappointed. We felt ignored, poorly communicated to, and it was quite haphazard. I am referring to the actual day of move in, not the process leading up to move in. I have remained disappointed, to say the least. Communication went from little to none. I emailed and called regarding several instances I was co fused or disheartened with. The response given to those issues was mostly shifting the blame back to my mother or myself. Eventually I just gave up. The staff changes a lot. Weekend staff are often agency and unfortunately unhelpful for concerns, understandably so. I hesitate to recommend Tapestry to anyone. It would greatly depend on the individual and their ability to care for themselves.

The community table never clean, floor in apartment needs soap not just water, but when house keeping is called they do come. If the aids would go into the apartments and see what is needed the place would be cleaner. Some staff is nice some are sleeping in a chair somewhere in the common area. Employee turnover is the biggest problem. They never get to know anyone well enough. Staff needs to pay closer attention to our loved ones. Getting off their cell phones would help too. Food is not very good and Tennant's don't know enough to request other food than what is served. The activities that I've seen agave been pretty good but not frequent enough. I have nothing to compare Tapestry to when it comes to the value for cost

The friendliness of the staff is varied widely. Too hard to rate overall. Some were awful and some were all you could ask for. Things at Tapestry all depended upon who was working. Some sat and stared into their phone while ignoring the residents. Others were truly caring and conscientious. My mom had severe dementia so she couldn't participate in a lot of activities but the activities director found things that she could do.