7 Best Nursing Homes in Gaines, NY

We're very happy with this facility. Everyone is just shockingly nice here. The staff is doing a fantastic job. Communication with the family is through the roof, it's absolutely great. They share everything, down to emails about activities, etc. Housekeeping seems to be daily and they do a great job. My Mom needs a lot of assistance and they're in her room helping her every single day. Mom seems to like the food and the dining area is very nice. The dining staff are also very nice. One thing that sticks out to me about this community is their community pet, they have a pet cat. Their previous cat passed away recently and all of the residents were devastated. They recently got a new one and everyone loves him! The staff really saw the benefit of having a pet cat and saw how much it stimulated the residents. I really like that they've continued to have a pet as part of their community. I would one hundred percent recommend this facility to family and friends.

The staff is there when needed. The meals are very good. They have many activities available to the residents. Overall a nice place for mom to live. She was able to bring her pet with her which was very important also.

The care at Hilton East is really good. The staff are attentive and right on the ball with everything. We chose this community because it was within our budget and the location was close to our family. We have found the staff to be really friendly. You can see that they care about the residents and they treat the residents with respect. They offer a lot of activities. The only issue is that there aren't entree options at meals. However, if you don't want the entree they will make you a sandwich. The building is older and a bit outdated, but it's very clean.