8 Best Nursing Homes in West Otis, MA

I am a current resident of the community, I moved her a few years ago and participate in dining, activities, special events and many special times that come along. The staff are pleasant and helpful, the food is good and the property is nice.

We are very happy with Wingate. The staff members make a point of knowing everyone's name immediately on arrival, which is really comforting. The activities are great, varied and interesting. The meals are good but could use a bit of an update. Fresh vegetables and grains for example. It's been a very positive experience and my mother is happy.

While the facility is mostly very good and their food is excellent, my experience as my husband’s caregiver for many years (and POA and health care proxy) in our 45 year marriage is that I am not alerted when nursing makes decisions about medical and other mangement issues. In general, communication is not great, though the staff are very kind. I could give you a number of examples that illustrate poor communication. The chain of command is hard to understand. Nursing staff (who are located in another part of the building) are actually supposed to supervise the day to day planning for direct hands-on care of memory unit residents. The program director and activities coordinator on the memory unit who are on-site 7 days/week appear to not have much authority to determine what happens with particular residents. A related staffing issue is that staff float -from memory to assisted floors. And per diems not being able to answer my questions about my husband.