9 Best Nursing Homes in Marseilles, IL

I had a good experience living her but I found something nicer. At this community you have to wait for the nurse to bring your medications. At times I waited 6 hours when I am suppose to get it every 4 hours. If I rang the bell for my medication, the aides would come to my room and I would tell them I need medications. Then they would go look for the nurse and tell me they are making their runs. I did not like the wait.

Quality of care got a low mark because there is almost no care provided. If you are pretty healthy and independent, this place is great. When my mom caught Covid from a resident who was sneezing and coughing at an event, she was told to stay in her room for a week. No one came to examine her, check her breathing(she's on oxygen), etc. They did bring meals, but that's all. The RNs leave at 4 pm and they were the only ones authorized to switch over my mom's oxygen tank so she could come down to dinner at 5 pm. That was a continual hassle. Only one CNA knew how to do it and broke the rules, but she was not always on duty. The director and the business managerdid not seem to know what was going on with finances when my mom switched to Medicaid. I had several questions they could not answer...even though they had told us they were the experts! When my mom was in the hospital and then rehab, I texted and called the director to ask about the procedure for move out. I received no response. The business manager emailed and told me to pay for the next month, which I did. (Found out later the director was not happy about that.) When I stopped by my mom's apartment to pick up toiletries, I found a sign taped to the cabinet that said not to leave any garbage or furniture when she moved out. That was the extent of move out instructions.

The best thing about this community is the staff - their friendliness is the most important thing to us and from top to bottom everybody is great. We have not had a meal there ourselves but we have also not heard any complaints so we assume the meals are good. We would recommend the Heritage Woods of Minooka to other families based on our experience so far.