41 Independent Living near Facilities Highwood, IL. Page 2

I’m living here currently and it’s going really, really well. I’m very pleased. When I moved in, my apartment was perfect. I had new carpet and new paint and it was really a pleasure to be able to move in. I was on the waiting list for a few months but they were able to give me exactly what I wanted, including my own parking space in the underground garage. The staff is very helpful. The only issue I ever see is that maybe someone forgets to vacuum the elevator because it’s a high traffic area but the community room and the lobby is just beautiful and they decorate for every holiday. It makes you feel like you’re living in a house because of the decorating. They don’t serve food but they provide small full-sized kitchens in the apartments. They provide plenty of activities like bingo, card games, there’s a movie every Friday night, and they have special dinner events about once a month. The other residents so far have been very friendly and very welcoming. They’ve met all of my needs and expectations and I would recommend them.

My brother lives in Victory Centre of Elk Grove Village, IL. I visit him frequently and I have found it to be Clean, Friendly and warm. The Staff from Administration to Nursing, Dining, and Maintence are all warm and caring, they know the residents' names, are respectful and always willing to address their personal needs and requests. We moved my brother from St. Louis, Mo to here in Elk Grove Village. I wasn't sure that he would like it, but he definitly does, which makes me happy, because he is only about 10 minutes away from me and I can take him shopping, to doctors appointments, or just bring him to my place if he wants, and as a matter of fact he did spend the holiday with me and the rest of our family! My sister and I live in a senior apartment complex, and just moved one of our neighbors there as well, and as luck would have it she lives right next door to my brother!! It's a very nice place.

My main issues relate to money. They assessed my mother at a low level of care but then raised that within a month - even though her condition did not change. At the beginning of the calendar year, the rate for each care level increased. Then at her one year anniversary, the rent portion went way up. With all of that, we were then paying a lot more than what we expected when we signed on. I complained and they reduced all of it somewhat. Anyway, maybe this happens everywhere. But it is an issue. Once an elderly person gets settled in, a move would be difficult. I think they take advantage of that. All in all, I think it is a very good place. It is a little smaller than others I looked at. So, even though my mother is not outgoing and does not do the activities, she knows most of the residents and staff. The staff is very capable and warm which seems like the most important thing.