10 Best Independent Living Communities in East Highlands, CA

The front of the door/reception area staff and staff who work directly with clients/residents are wonderful. Great communication, caring, helpful. The staff who applicants work with initially to sign up are wonderful too - communicate quickly and helpful. However, once we signed up there was zero communication. Follow-ups that were promised were not fulfilled. It was disappointing- felt that once we were in the door that level of communication dropped. Administrative staff had poor communication and follow through. When my mother passed and we were trying to wrap up the contract and get a check on the credit her account had, we'd have to call and email multiple times. Phone calls were not returned, emails were unanswered. Housekeeping was consistent and the facility was well stocked. The facility was visually appealing and looked clean and well kept. Move in process: staff members readily available and attentive to answer questions and sign contract. Post contract signing there isn't a dedicated person or department to go to with questions. When we reached out to the employees who worked with us when we initially sign up, emails and phone calls were unanswered. Meals were good and accommodated varying nutritional/dietary needs. Alternative meals available if residents could not or did not like a menu item. An improvement to suggest would be to communicate with families in a timely manner and have a contact point person post initial registration.

The value for cost - costly (but appreciate not worrying about my Father in Law). We would give the friendliness of the staff a 5 plus! What we like the most about the community is the safety and quality of care are appreciated. Not happy about new owner and taking away the assisted living program. Dad is 98 and we picked Mission Commons for if he did need help as an older resident. Also Dad loves playing pool - might be taking that away ( new owner).

Of course, like every place, everything at Westmont Village is not 100%. However, all in all, I still feel like this place is very good and worth what they charge. They have very good programs and a variety of activities. The grounds are beautiful and park-like and the rooms all have a beautiful view. The Desk personnel are very nice and very helpful when I call for information or to check if my packages arrived and are ready for pick up. If the packages are heavy they will have someone deliver them to my room. The Nurses are terrific. I had an emergency situation and called the clinic and then 911. I wasn't on the phone for even 5 minutes before a nurse was at my door. She stayed with me until I left for the hospital. The maintenance Department is great. They are always pleasant and do a good job and always ask if there is anything else you need. The food is good quality. The variety of food is good and the food is very tasty. Most of the servers are very good, but there are a few that need to get some extra training. Housekeeping is my only problem right now, if that gets solved I won't have any complaints or concerns. I am very unhappy with housekeeping, they leave a lot to be desired by cutting corners. For example, my shower has only been cleaned once in the last eight weeks. But I will say that, for the most part, most of the staff are willing to help whether it's their job description or not. I would recommend Westmont Village to others.