Top Home Care Agencies in Shoates, NC Page 4

Professional. On time. Work for me as client. These words describe Right at Home of Wake Country. Especially grateful for continuity of care giver – explaining over & over take time & energy. Helpful. Understanding.

They make sure they have quality personnel. They have made me be able to do the things I need to do. They are prompt and they will let you know if there is something wrong. I have talked to the office and if somebody needs to fill in for our private caregiver, they are able to find people. The caregivers take good care of the client.

I would tell them that overall it was a good experience but it took some adjustments. The 1st young lady that was assigned to us was very nice, but needed my direction re: what to do and when. We had a substitute one day who was not trained at all and pretty much just sat in a chair the whole time. After speaking with manager, we were assigned a wonderful young woman, who had experience and training and we were so pleased from that time on. I was able to trust her with my mom which was a big deal!! I think the 1st person just needed more training. The sub should not be in this line of work. Our eventual person, [name removed], was a God-send. Like any of the agencies, I am sure getting employees is difficult and training takes time. Overall, we were happy with SH. They responded to our concerns and worked with us to provide what we needed.