Some caregivers were excellent, others not so much. But for the most part, it was a positive experience and I would recommend this agency to others looking for home care.... Read more
Senior Helpers focus is on dependability of service, continuity of caregivers, peace of mind for the family and independent living in the home. All of Senior Helpers caregivers are employees of the company, not sub-contractors, are screened, bonded, insured and licensed (as appropriate), skilled and experienced in the craft of caregiving, available immediately for short or long term assignments and are compassionate, dependable, and trustworthy.
Total monthly costs depend on the type of care provided and number of hours per month.
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3.1
Some caregivers were excellent, others not so much. But for the most part, it was a positive experience and I would recommend this agency to others looking for home care.
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Very unorganized business. It took a long time to find caregivers we felt were a match for the patient and family. Constant employee turnover creates problems for full-time coverage. Wouldn't recommend.
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They have a really hard time keeping people scheduled. Especially on weekends. We started with 24/7 care and now they are only providing 60 hours per week. We have family stepping in to cover the rest.
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I would tell them that overall it was a good experience but it took some adjustments. The 1st young lady that was assigned to us was very nice, but needed my direction re: what to do and when. We had a substitute one day who was not trained at all and pretty much just sat in a chair the whole time. After speaking with manager, we were assigned a wonderful young woman, who had experience and training and we were so pleased from that time on. I was able to trust her with my mom which was a big deal!! I think the 1st person just needed more training. The sub should not be in this line of work. Our eventual person, [name removed], was a God-send. Like any of the agencies, I am sure getting employees is difficult and training takes time. Overall, we were happy with SH. They responded to our concerns and worked with us to provide what we needed.
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Please look into better options than Senior Helpers of Rock Hill, SC for your loved one. There are much better, more honest, and higher quality ones out there. This business is poorly organized and operated. I strongly recommend you look into other home health agencies.
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They are pretty flexible with schedules and needs of patients which is really good, but at the same time, one thing I think my parents don't like is that there seems to be a lot of turnover for the caregivers.
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Response from Senior Helpers of South Carolina - Rock Hill, SC
April 12, 2016We appreciate you for using our services! Thank you and we hope that you come back again!
I am so appreciative of the help that Senior Helpers provided for my dad. It made all the difference in helping my mom to keep her sanity and strength.
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Response from Senior Helpers of South Carolina - Rock Hill, SC
April 12, 2016We are appreciative of you for using our services! Thank you so much and be sure to come back!
They did a very good job for us when we used them. They were reliable and we never had any trouble with people not showing up when they were supposed to or anything. We were happy with them.
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Response from Senior Helpers of South Carolina - Rock Hill, SC
April 12, 2016We are so glad you found us useful and reliable! Thank you for using our services and be sure to come back!
I actually did some research a while back but didn't need it at the time. When we needed it this time we just called Seth up and everything fell into place. We are glad we did our research before because it make it that much easier when we actually needed them.
Response from Senior Helpers of South Carolina - Rock Hill, SC
April 12, 2016We are glad you did your research as well! We are so grateful that you found our services by simply doing some research! Thank you for using our services and be sure to come back!
Wonderful service, great people. The Director and Assistant Director were spectacular. We don't use them often, but they are always accommodating.
Response from Senior Helpers of South Carolina - Rock Hill, SC
April 12, 2016We are so glad we could accommodate you in any and every way! Thank you for using our services and be sure to come back!
Call (803) 329-4357 to reach Senior Helpers of South Carolina - Rock Hill, SC.
To reach Senior Helpers of South Carolina - Rock Hill, SC call: (803) 329-4357
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