Wells Point Lodge

My granddaughter and my sister toured this facility and recommended it to me. We also had an aunt who lived here years ago and was pleased with it. Things are not always excellent when there is a shortage of staff, but —as in a family — everyone else steps in to get the job done. I would definitely select the Lodge if I ever leave and then need this care again.

My family was looking for an assisted living for my mother, we toured 4 facilities. Once we found Wells Point Lodge we were home. The welcomed us with open arms. The staff makes sure mom come out to activities and all meals. My overall experience with Wells Point has been nothing but professional and a great experience.

Wells Point Lodge assisted living facility provides exceptional care, offering a warm and helpful environment for residents. Staff is attentive and kind, ensuring all residents receives personalized attention while fostering a strong sense of community. All 3 directors; [name removed], [name removed]& [name removed] will go above and beyond to help you and your family needs.

We moved my brother to Wells Point Lodge in early April. Everything has gone so well. He seems happy here and no complaints. Originally he planned to have meals in his room but the first day they encouraged him to eat in the dining room and meet the other residents. Now he eats all his meals there unless he is not well. The staff is so friendly and upbeat especially [name removed] and [name removed]. I love the activities offered even though he doesn’t participate much. The family events are especially nice - like a barbecue in early May. Lots of the staff’s family come to help and it is well attended by the residents families too. I couldn’t be happier and it is such a relief to me that I don’t need to worry about him because he’s getting such good care

Looking for an assisted living facility for a loved one can be stressful and overwhelming. I was happy to find the staff at Wells Point Lodge to be knowledgable, caring and helpful, taking away some of the stress that goes along with this process. [names removed], and the wonderful staff have gone above and beyond to help my mom get settled and adjust to her new surroundings. I would encourage anyone looking at assisted living options to consider Wells Point Lodge.

I served the community with Magnolia Hospice by doing devotions and visiting our patients @ Wells Point Lodge. I was always so impressed with the warm, comforting feeling I always felt while there. My mother fell and broke her femur a year ago and I never considered any other place of care for her. I realize no place is perfect, but I do find Wells Point Lodge to be an exceptional leader in community living. Their staff is caring and kind; from management to cleaning. The meals are prepared, with thoughtfulness and love. There are other facilities that charge much more and may be posh, however Wells Point Lodge is “home” and family.

I have been volunteering at this facility for a little over two years. It is a wonderful facility for activity's. The staff, volunteers, and residents, as well family members, are just great. It’s also very clean. I’d highly recommend this facility. To residents and family members considering it.

Our brother was starting to get forgetful on taking his meds, eating, drinking & sleeping at regular hours. We all felt like he was ready for an assisted living place. We looked at 4 around our area. The one that we all liked was Wells Point. Reason is it is smaller & the staff was very attentive to the residents. Brother even liked it. This was 9 years ago & he is still there. He likes the staff cause they get to know the residents, makes them feel like a person not a patient, has activities throughout the day, & great food. The family likes it because they encourage the residents to come out of their room & get involved in the activities, has family get togethers, & talk to us if any problems should arise. They have the best cooks, the nicest beautician & a wonderful nail tech. The nurses & staff are so friendly & will talk to you when you have a problem or question about the resident. We truly give Wells Point Lodge a 10 out of 10 & highly recommend you to come check it out.

If you don't care about your loved ones then send them there. Even the residents constantly complain that it's worse than prison. Food is bad. Staff is too low, overworked and underpaid.Staff tries, but so overwhelming. They look stressed. Management gives promises that are so far from truth. Ploy to get people in. It's dirty, unsanitary and reeks of urine. Run fast! 0 stars

Communication with staff was a problem. Many times I was given conflicting information and neither the director nor the nurse were available to consult. There was also a definite lack of communication between staff. Repairs such as a broken toilet paper holder took forever despite reminders. I wondered if they thoroughly cleaned the rug in my loved ones room since it smelled like dog.

The community was and is very willing to work with us on the move in process and this continues to be helpful. The staff are available even on the weekends and get right on the requests from the family and are able to answer our questions. The community was very flexible in allowing only one of our family members to move in, instead of two family members, into the same room the family picked out. The laundry service, changing of linens, housekeeping, all three meals, and the room are included in the monthly rate. We have had to ask for the community to clean my loved one's bathroom. The community is able to handle the medication management for my loved one. Devotionals, exercise classes, and more are some of the activities available for the residents. There is transportation available for the resident to use if they need it. My loved one really enjoys the breakfast items available. There are other menus for the resident to choose from. If a resident stops coming to meals, the community will check on the resident. There might be a deliver charge for meal delivery if the resident chooses to have meals delivered to their room.

It's a nice family environment. It was easy for my mother in law to get accustom too. Whenever I ask about some medical problems, the nursing director never gets back to me. I have to call her to find out what is going on. They have very good meals, the staff is really really friendly. They have so much to do. She goes to church, plays dominos, cards, and has made lots of friends.

We were very happy with the experience we had at Wells Point Lodge We had chosen them because I really liked the manager of the facility and it was very close to home as well. The staff extremely very caring, even though it was a short term stay they treated her like part of the community. I would absolutely recommend them to others.

We chose Wells Point Lodge because they were the only available that took pets. The room sizes here are very good. They have plenty of activities provided for the residents to participate in and they are marvelous, my mom loves that aspect of it. [name removed] the director is wonderful l and very responsive. I would definitely recommend.

My daughter looked over a ton of places and she chose this facility because of the location and she thought they were going to be the best fit, Wells Point is a great facility, we were very happy with the care that mom got here. They provided a lot of activities for the residents even with covid going on. They were great with communication, I got texts from the nurses with updates on mom. They were as accommodating as it could be with covid and always let us know when we were able to come visit. I would absolutely recommend to others.

Our dad lived alone until he fell and broke his femur. After researching and touring different types of assisted living facilities, we realized dad didn't want to live in a 2 to 3 story apartment style or residential care home. Finding Wells Point Lodge in Pflgerville was what we were looking for. Extra living area, great food, and activities for the residents. The staff is like dad's second family. A very comfortable and inviting environment. Not too big, not too small. Wells Point Lodge was a great fit for our dad. We rate it 5 stars.