Villages of Huber

Wow where do I start to talk about how awesome the level Care and Service; both for their family members and residents is there at The Landings of Huber Heights. From day one I could not have asked for a better facility to entrust my brother Eugene Banks, physical, wellness and spiritual state of mind at this time in his life (Thank you God). I do not want to omit anyone’s name, so I am going to rate by dept: Executive Director ***** Billing dept ***** Event Planner **** Doctor ***** Nursing Staff ***** The Aides ***** Dietary Dept ***** Housekeeping **** Building Maintenance *** This is my assignment at this time in my life and it is not easy, but because of God directing my steps to the Landings of Huber Height it helped. I truly thank all of you there for what you do for my brother and the other resident, my pray for all of you is; Gods Love, Peace of Mind, Good Health and safe from all heart harem and danger. The Bible reads: But if anyone does not provide for his own, and especially for those of his household, he has denied the faith and is worse than an unbeliever. 1 Timothy 5:8 NKJ

The staff at the Landings of Huber Heights have been very attentive and understanding. I am very pleased with my mother's care and the extra effort that the staff has provided given the restrictions of COVID 19. The need for outdoor visits has been explained and managed well. The staff also provide access to appointments that I would normally provide, but do not due to the need for residents to quarantine for 2 weeks if they leave the facility, per infection control protocol. The staff are gracious and accommodating and allow me to gain updates on my mother's care and condition, often. I am also able to send any supplies and personal needs to Landings via delivery and my mother is able to have these needed supplies as she needs them.

Where to start.. My dad lives here, they are cutting staffing left and right. In the evenings there now is 1 aide for the entire AL unit on north and south. Its not wonder it takes them upwards of 30-45 minutes to answer a call light from 7-11 a night. 1 aide for 40+ people is NOT acceptable. Even during the day now there is only 2, 1 for north, 1 for south, thats 1 aide for 25ish residents who are not exactly Assisted living material. My dad has had bed bugs in his room not once.. but twice and we found out the room had them before he even moved in, it was never treated right. The staff has also talked about multiple rooms containing Mold for months at a time until state was called in, then they got on the ball and fixed it. They even showed me pictures of the mold. The management tsk tsk's and promises change but are just blowing smoke. If you want bedbugs and mold specials, move in here.

Where to start? The facility is frequently renovated to lure new clients but once your loved one is placed there the care is suboptimal to say the least. The staff will nod and agree with whatever you request but there is NO follow through. I asked from day 1 that my father have his teeth brushed daily and was bathed regularly. I even went to the nursing director twice with this request and others. When I would come weekly his mouth would bleed profusely and had a horrible stench when I would brush his teeth and it was apparent the toothpaste or brush had not been used since I was there last. At times I couldn't even find his toothbrush and of course no one noticed. He was often sitting in stool and there were countless times his depends was so urine soaked his pants and socks were saturated with dark old urine. He contracted mrsa on various occassions and scabies with a secondary staph infection. I had to call his Dr for treatment for both of these as no one noticed the sores or rash. The aids pretty much provide all of the care that the patients do get and either do not know the importance of cleanliness from an infection standpoint or simply do not care. There were many nights I asked if he would be showered as it was his scheduled shower night and was met with "I'll do it in the morning". They sedated him so much the first week he went from freely walking around to not being able to lift his head. Once again I had to request the medication be decreased as I was met with " is that not normal for him?". They also had him sit up on the couch all night instead of putting him to bed for several weeks as "he might try to get back up so we just keep him sitting on the couch ALL NIGHT!" Once again I had to figure this out by showing up late and insisting he be put to bed. There were blood clots and infections that also went unnoticed but you get the picture. Lastly when he was dying. Had quit eating (for 2 days) or drinking(1 day) and was unconscious (18 hours) and no one called the family. I randomly went for a visit and was met with "do you know what's going on with your father?". Ummm no. Did u call me? " I tried your mother earlier today". She had no messages or missed calls. Very Unorganized facility. No follow through. Poor management.

Where to start? The facility is frequently renovated to lure new clients but once your loved one is placed there the care is suboptimal to say the least. The staff will nod and agree with whatever you request but there is NO follow through. I asked from day 1 that my father have his teeth brushed daily and was bathed regularly. I even went to the nursing director twice with this request and others. When I would come weekly his mouth would bleed profusely and had a horrible stench when I would brush his teeth and it was apparent the toothpaste or brush had not been used since I was there last. At times I couldn't even find his toothbrush and of course no one noticed. He was often sitting in stool and there were countless times his depends was so urine soaked his pants and socks were saturated with dark old urine. He contracted mrsa on various occassions and scabies with a secondary staph infection. I had to call his Dr for treatment for both of these as no one noticed the sores or rash. The aids pretty much provide all of the care that the patients do get and either do not know the importance of cleanliness from an infection standpoint or simply do not care. There were many nights I asked if he would be showered as it was his scheduled shower night and was met with "I'll do it in the morning". They sedated him so much the first week he went from freely walking around to not being able to lift his head. Once again I had to request the medication be decreased as I was met with " is that not normal for him?". They also had him sit up on the couch all night instead of putting him to bed for several weeks as "he might try to get back up so we just keep him sitting on the couch ALL NIGHT!" Once again I had to figure this out by showing up late and insisting he be put to bed. There were blood clots and infections that also went unnoticed but you get the picture. Lastly when he was dying. Had quit eating (for 2 days) or drinking(1 day) and was unconscious (18 hours) and no one called the family. I randomly went for a visit and was met with "do you know what's going on with your father?". Ummm no. Did u call me? " I tried your mother earlier today". She had no messages or missed calls. Very Unorganized facility. No follow through. Poor management.

My mom has been in memory care at the landings for a little over two months now. The caregivers are a great group of people who really care about their residents. They take the time to find out what makes them tic and cater to their special needs. The food doesn't always seem to be great, but sometimes is really good. The rooms are nice and the community areas give us plenty of room when a bunch of family visits at the same time. The activity calendar looks good, ,bu is really more for the independent/assisted living side of the landings. Overall we are very happy with the care that mom receives at the landings of huber heights.

The situation I have with Lane Park. My mother, [Name removed] passed away April 8 2018. Previously, the family selected Lane Park from your list of referrals to provide assisted living for [Name removed] .  We signed the agreement March 20th and moved in some of her belongings March 21, 2018. Prior to [Name removed] actually moving in, [Name removed] experienced abdominal pains at Lincoln Park (where she was receiving physical therapy) the evening of March 20 and was admitted to the hospital.  She did not recover from the surgery and never made it to Lane Park.  I kept [Name removed] (Lane Park) abreast of the situation and she suggested I provide them with a 30 day notice of our intentions to cancel the agreement which I provided March 29 2018.  I have not received a refund for the care level cost ($975) or the community fee ($2500).  The agreement states [Name removed] will not be charged for any care level days she is away from Lane Park for medical reasons. I was told the community fee was for renovating the apartment for the next occupant.  Since she was never there, The apartment is in the very same condition as before we signed the agreement.  I understand I am responsible for the 1st months rent ($3295).  I have not been able to resolve the problem with Lane Park or the new owner "Landings" after numerous phone calls. A Place to Mom has not been able to resolve it either.

The situation I have with Lane Park. My mother, [name removed] passed away April 8 2018. Previously, the family selected Lane Park from your list of referrals to provide assisted living for Rosa.  We signed the agreement March 20th and moved in some of her belongings March 21, 2018. Prior to Rosa actually moving in, Rosa experienced abdominal pains at Lincoln Park (where she was receiving physical therapy) the evening of March 20 and was admitted to the hospital.  She did not recover from the surgery and never made it to Lane Park.  I kept Candice Hart (Lane Park) abreast of the situation and she suggested I provide them with a 30 day notice of our intentions to cancel the agreement which I provided March 29 2018.  I have not received a refund for the care level cost ($975) or the community fee ($2500).  The agreement states Rosa will not be charged for any care level days she is away from Lane Park for medical reasons. I was told the community fee was for renovating the apartment for the next occupant.  Since she was never there, The apartment is in the very same condition as before we signed the agreement.  I understand I am responsible for the 1st months rent ($3295).  I have not been able to resolve the problem with Lane Park or the new owner "Landings" after numerous phone calls. A Place to Mom has not been able to resolve it either.

The facility over all is clean and well kept and the nurses are good. The biggest problem is that there are thefts consistently ever since we moved my mother in 6 months ago and other residents are experiencing the same thing. The director says they will keep in contact with us but they never do and they never return calls nor respond to emails. Also, the phones are constantly going down and we are unable to consistently reach my mom nor can she call out. Our hands are tied because there are very few other facilities in the area close to family.

The facility is really thoughtful & caring of all residents. Everything is given for our care service. They are helpful to us. Thanks again.

My husband is doing pretty well since his move to this community. He is slowly getting adjusted, and I know he is in good hands. The staff is wonderful. They are always there when you need some help. There are plenty of activities available for the residents. The community is always neat, and tidy when I visit. I would highly recommend this community, it is a great facility.

It [is] great to live here, where you get into your 90's & 100's. It's fantastic nursing, staff really cares and activities [director] is great and she is sincere

I could not have asked for a better experience for my loved one, this community has been absolutely wonderful to her. They are very accommodating to her needs as well as the rest of the family and are constantly keeping them involved. The food is also very well prepared with lots of healthy choices. I often go over to the facility just to eat the lunch with the my mother because I enjoy the food as well.

Lane Park is a revolving door of both satisfaction and disappointment. They have some wonderful staff who really care, really listen and work hard for the residents. The food is pretty good. The facility, while relatively new, isn't quite getting the maintenance it should, and there are long stretches when resident rooms get no cleaning. The worst aspect is the nearly constant (this is no exaggeration) turnover in management and administrative staff. They literally walk out with no notice and don't come back. A "president" was hired with great fanfare in 2015; he was quite experienced in the field and I'm sure he tried his best...but within a few months he "walked out," followed by the bookkeeper and other managers in short order. To me, this indicates the owner is failing and placing intolerable conditions on the staff...i.e., "get this done, with no budget" or "my way or the highway." It's obvious, and a shame considering how good most of the staff is. The turnover creates problems...there's no follow-up on problems and promises.

This is a excellent place for great care for my father. The staff is excellent and always wanting to make sure that everything is taken care of. Alot of activities for my father to stay active with others who want to participate. We would recommend this for others for great care.

Lane Park is a nice facility and the care is really good. Like any other facility you have to keep a watchful eye out. With so many people to care for and a good sized staff some things get missed. The food is average, but they do have a menu as an alternative. Overall it is a very nice facility and my Mother is very happy there.

They have been very helpful and kind to my Mother. The could do a better job of keeping the rooms clean and the food has it's highs and lows. Over all a good facility.

This will be very difficult to keep short... I shall try. The good: The day nurse in my grandmothers wing was always very nice, professional and stayed busy. The facility inside and out is well maintained. The bad: Extremely high turnover. Every issue we have had, we refer to the employee that helped us and they are no longer there. I'm not talking months, I'm talking days after speaking with them. My grandmother entered the facility at a level one for care, other facility's wanted to begin at a higher level right away. We felt it wasn't necessary and liked the nurses that met with us and toured the facility. They both left the company within a month. We were told my grandmother was not social enough and kept to her room more than they wanted. When she began exploring the facility they complained and began pushing to raise her from a level 1 to a 4. Sold us on the wonder guard, sold it like it was exclusive to their property to my wife. They want to raise the level of care because she's tried to open the doors to leave (they had no documentation of when and how often) They say she is easily redirected but still add "points" to raise her care level. The points system to determine care is not standardized. They add what the director feels is appropriate for each item though she has no interaction with the residents. The director is over multiple facilities. She can be very in impersonable. And has failed to meet us for scheduled appointments. In the discussions regarding her care level going from a 1 to a 4, she made several statements that she later retracted and said she mis spoke. Such as, "this is standardized" and then upon saying something contradictory we said "but you just said this was standarized" and she replied "sorry I shouldn't have said that". I wish I could tell you every conversation my wife has had with this woman but they all end up the same. They score the care level on an individual basis. It's their opinion. Brushing your teeth? Could be 1 point, could be 5. It was very difficult to get a copy of the documentation for stuff like this. My grandmothers room was rarely cleaned. Somehow she had a stack of soiled laundry in the shower when they claim they help her bathe(extra points) and help her dress (extra points). They also claim she wears too many layers so they have to redress her (I thought you said you dressed her???) Because its summer time outside. Well you don't let her outside and the air is on inside. She's an 80 year old woman with a thyroid condition. She's cold and your not. They offered to build a half wall in one room to share with another resident. I can't even begin to explain how stupid that was. It's a studio apartment. You can't make it smaller. Only one closet, one TV, one mini fridge. No room for more than a twin bed for each of them. This was to offer us a $500 savings each month. I have to limit myself here. Basically they expect your family to be independent though they say assisted living. Grandma also wears false teeth. She takes them out at night and soaks them. They added points for teeth brushing. >:^( Today another facility sent representatives to meet with our grandmother. We called to inform the nurses station. When the reps arrive the director calls us saying "So and So is here to meet with (grandma) and people are freaking out saying she's leaving." Very unprofessional lady and completely inappropriate phone call. The only time she's called us concerned is when she seen money about to walk out the door. For less attention and a smaller room in memory care its an extra $1000 a month. They insist she require more help than they can provide in the rest of the building but she is now getting less. If you have a family member that needs basic help and doesn't mind wasting $3,500k a month then good luck. They will love you. If you are expecting assistance with living, be ready to watch their life savings be sucked dry. Things are so bad, we are willing to spend more money to leave than to deal with these people anymore.

So far they have been really good to my parents. My parents are satisfied there. The only thing is the staff has not been keeping my parents apartment clean. I think they have only vacuumed three times and I have done it the other times. Other than that they all treat them very nice. My dads legs were real swollen and he was having trouble breathing, and I had to take him to the hospital, so I do not know why they let him get that bad. My parents consider it their home and they are satisfied there.

My Mother has lived at Lane Park for a little over one year. She does not have cognitive issues, she does use a walker but does *not* require assistance with daily activities such as dressing and bathing. She moved to Lane Park for the ease of living and safety - she no longer has to do laundry, clean, cook, manage her meds, and has someone to call immediately if she feels ill, falls, etc. My best advice is to read the contract carefully - we did read it carefully and feel comfortable that we are getting what was mentioned in writing. If the services should deviate from the contract, we would have solid footing to complain. We chose the facility primarily based on location as she wanted to be near her friends so she could keep her social lifestyle similar to when she lived in her own home. She leans toward the independent side of the care continuum as compared to the rest of the residents. When visiting, I encourage you to ask about and consider the specifics of your loved one relative to the other residents. There are only a few people (out of approx 75 people at Lane Park) that are functioning at the level of my Mom and I believe having to live day in and day out with those that are not really her peers can make her sad and sometimes frustrated/annoyed. She handles it well - but I can see that it does wear on her. She feels very connected to and cared for by the day to day to staff (nurses and aides) but does not feel the same toward the administration. There has been a large amount of turnover in the administration, and to some extent the day to day staff as well. My experience with the administration has been generally favorable as I know they are more the 'business' side of the equation. I am thankful my Mom is happy with her day to day staff interactions. There are some activities, but my Mom participates primarily in the social type activities (e.g., happy hour) not in the balloon volleyball or newspaper reading type activities. The services they promised when my Mom moved in are being provided, though many of them are not exactly what we expected. - cleaning and laundry: cleaning and laundry is done every week, trash is taken out - sometimes my Mom has to ask. The quality of the dusting is terrible. I could write messages in the dust (and I have!). - transport: transport is provided to doctors and other places, though there is recent discussion about limiting it to certain days and certain types of appts. This would be a major problem for us. - hair salon: the salon exists, and I believe that someone comes in periodically if requested/appts are booked. My Mom would really like to see a manicurist come in too! - dining room: overall, this is OK. There is a menu to choose from for meal times and also a special for each meal. The menu is pretty basic and so are the specials - I agree they may not be the healthiest meals. - activities: this has been better in recent months, but the success of this is really dependent on the residents involvement and it is really hard to find activities that can relate to the different functioning levels of the residents. I would like to see some kind of exercise equipment (e.g., recumbent bike) but I have not heard anything about something like this. Even if there was a place to walk other than just around the halls that would help. As for the physical building and rooms, I think it is laid out well but I do recall that they had plans for independent cottages and a pond in the back, which would be great, especially if there was a path around the pond. There is no where to get outside and walk a bit. I think they could also put an awning or something from the front door to where the car drop off is - my Mom and I are always getting rained on when I pick up/drop her off! My Mom is in a studio room so her bedroom area is open to the rest of the room. This takes some getting used to, but I think it works well and is sufficient for her needs. In fact, a one bedroom (with a separate bedroom area) opened up, my Mom decided not to move into it because she was happy with the studio. Pretty much anyone can walk in the front door and walk around the facility. There is no full time receptionist to check that people have a reason to be there.