Village on the Green a CCRC

Everyone is very nice but I think the health center is understaffed. I would recommend Village on the Green to others looking.

We had an awful experience with skilled nursing and AL. VOG was recommended to us, but it must have been for IL , because there is no way I would recommend AL or skilled nursing. The level of care in this facility is unacceptable. It is almost impossible to find any staff in the building at night. Staff has a generally negative attitude and does not show empathy or compassion towards the patients. Lots of "not my job." Often you see staff on their phones instead of caring for patients. If you push the call button for help, it typically was not responded to, it took us hunting someone down, or it was often over an hour before we would get help in the room. One day the staff did not even enter my parents room until 3:00 pm. The communication and coordination of services is horrible. If you are not looking out for your family member they will be left unfed and unclean. My parents and 5 other residents have moved out over the last 2 weeks. All stated unacceptable level of care.

This is a very nice and friendly place. The staff are friendly and always seem to be helpful with my loved one. They have activities like social gathering, art, outings for the residents to get out into the community and more for the residents to stay busy. My loved one really likes the community and the food that they have here.

As a relative of long-time residents, I can tell you VOTG and parent company LifeSpace were horrible in dealing with their final years. When one of them needed full time care, she was put on a waiting list...for months! During that waiting time, she had a major fall, breaking her Femur, and fractured vertebrae and required a hip replacement. Her fall and long-term injury would have been prevented if she had gotten Hospital care when requested. She never fully recovered, and they denied she even fell! There were missed medications by VOTG, high turnover, and some caregivers spent hours at a time on their home phone making toll calls to friends instead of doing their job. They even disputed our trustee POA for health care disclosures and decisions. Then VOTG left our unit empty and unpresentable for 2 years before cleaning and renovating it for sale. To this day VOTG has not returned one penny of the equity membership fee my relatives paid in 1994. This is well over 2 YEARS since their condo was surrendered. Don't let this happen to you! Your estate and loved ones may be in limbo and the courts for years after your passing and VOTG will drag it out as long as they can.

First class!!