Venice Palms Senior Living

Caring and attentive staff, they felt like family. Overall it is a really good place. I would recommend Venice Palms Senior Living to others.

Facility is clean, good activities, our family member calls it "home" and is happy there. The staff is very nice.

There were some initial rough spots when [name removed] first went, some I expect are normal to everyone adjusting to a new living arrangement and some because of the transition to new owners and staff changes.

The staff is very friendly and accommodating. The price is reasonable and very clean. My mom is very well adjusted there! As far as the food goes, they could have more variety in vegetables. For activities - try to get some good entertainment that the residents would enjoy and can participate in. I would like to see the families of the residents to have a monthly meeting on our concerns and suggestions.

I have a family member in Memory Care and the care is abysmal. No assistance with personal care for residents in a memory care facility... I have to shower my father myself and make daily visits to clean his room and at times even the floors and bathroom myself! Clothing, linen and towels have disappeared from my father's room, even though they're clearly marked with his name. Some caregivers are not even proficient in English, using phones to translate when communicating. How is this appropriate in a Memory Care facility? Very disappointing experience for our family. I'm grateful that we live close to the facility and are able to supervise my father's care.

The staff was great. Everyone is eager to help, and they are very knowledgeable. They have made some great updates to the facility. My mom had a one bedroom, so the room size was excellent for her needs. She had everything she needed.

The single deciding factor was the amount of natural light in the unit. The others were too dark. That is, the units in the other communities did not have as many windows or were positioned as to not let in a lot of sunlight. Friends have asked and I told them it changed my perception of these facilities. A lovely option for seniors who were living alone and without help in cleaning, cooking, meds, etc.

Nice facility. A little old but still secure. Friendly staff - they will go the extra step if needed. [name removed] the director and [name removed] RN very helpful, knowledgeable, and do play by the rules. They offer activities that residents participate in. My Father likes the meals, and the staff likes him.

Memory Care has a definite lack of interaction/ activity for the residents. The courtyard is very abandoned with unsafe/ broken furniture and uneven walkway and the door is frequently locked to access the outside area. The residents are cooped up and stuck with/in front of TV for greater part of the day.

We had a wonderful experience with Truewood by Merrill. The staff have been extremely helpful and caring towards our loved one and family! Our loved one has settled into the community nicely, and are very comfortable and happy living here.

They have been great. They changed chef's, so things have really changed in the kitchen. The woman who is over the activities is great. I picked this community because the reviews talked about it being homey, and it was less expensive othan other places. It feels like family, especially with the smaller group setting in the dining area. They are very understaffed, and it would be nice if they could higher more workers. Also, they could improve on the cleanliness of the grounds, interior( carpet, furnitire, and etc)and more regular housekeeping services.

I believe the community is short staffed in memory care. However, the staff they have works hard to support the residents in the memory care unit. There are three meals a day served to the residents. The community is able to accommodate dietary restrictions. The staff communication with family and friends is good about our loved one.

Great environment and very well run. The staff are wonderful.

Experienced staff cares for residents, welcomed guests and overall happy. Was not expecting the interaction-it was very pleasant.

Truewood is a blessed asset to the care giver community. The employees are exceptional and give their best to the residents. So pleased!

Feels like family here Residents welcomed us with open arms. Don’t need much but we did want safety and social activity. Everyone is happy here! Our independence was important and we feel we found the right place Staff is incredibly friendly and attentive.