Tucson Place at Ventana Canyon

When we were looking for a assisted living facility for my mother we talked with the ED at Ventana Canyon. This was several months ago. She was charming and assured us that my mother would be treated like family. Well we found out that her idea of family were at the opposite end of the spectrum. We are in the process of moving our mother. This is a very difficult process as it is even more difficult for elder people to adjust. The ED has treated my mother and other residents with disrespect and one time talked to our mother in a manner in which my mother would not leave the room for 2 days. I caution family members to talk to care givers and other family members before selecting a facility. Not all ED's are the same. Remember when an ED tells you something get it in writing. All this ED cares about is filling the rooms for as high a dollar as possible. .

My loved one stay here a temporary resident under respite in the memory care side. No problems from what I understand and they told me they enjoyed them as a visitor. I used them because they were available for the time I needed. When picking them up, everything we sent in came back home with us.

[Removed] was extremely helpful and informative. He took his time and explained options available. Very productive meeting.

My dad was only at this community for a short period of time, but while he was there I was pleased with the quality of care he had received. The staff where understanding and helped him be as comfortable as he could be. He had no complaints about the meals and really enjoyed his surroundings while he was there.

We had a bad experience within 5 days of moving in. They did not do as they said. I found wet undergarments and wet pull ups on the floor and pull ups with feces on top of her closet. No one was there overnight for 24 hour care. When signing her out, my husband had to search for a staff. In the memory care there was papers all over the place and no one was there. They misplaced her glasses and didn't tell us she was out of her medication. It seemed like the greatest place when interviewing but they did not do what we paid for. We are just not happy with them.

They have plenty of activities and outings for the residents at this community. The staff are nice and my Mother in law is getting the attention she needs. The surroundings are beautiful and the community is kept clean. There was an issue with rubbery meat so when the chef was told he took action to correct the issue. I would recommend this community to family and friends.

Brookdale Ventana Canyon was the first place we went to and it has worked out very well. The rooms are very nice. Everybody there was great. They have been very good at communication with the family. All in all it has been a very good experience.

Overall I would recommend Brookdale Ventana Canyon as a decent place. There have been a couple of small challenges with a couple of things (communication and some of the care services for example) but they are aware of this and are actively working to fill these gaps, and have brought in a new manager recently to do so. So the best I can say is that they are presently in a transition period in which there are a few small challenges, but all signs are that things are going to be very good a month or so from now once the transition is complete. It's a nice place with friendly staff and if you are looking for a place for an elderly loved one I would definitely check them out.

It's a larger community. The people were all very nice and they had wonderful services. They were very welcoming and open with how life is in their community. The main reason we didn't choose them is geography - they were too far away from our other family in Tucson.