Trustwell Living at Ridgeview Place

I would only recommend Ridgeview to ppl who have family that closely watch over their care plan, that services in it have been requested/approved, are necessary and actually rendered.

We placed my mom in the Ridgeview -Trustwell Assisted Living in Spokane Valley about 6 weeks ago. As anyone knows who has been in this situation it is an agonizing decision doing this. The staff was very informative and showed much care for her prior to her entering. We visited there several times and then she had a respite trial time which helped not only her but us as well. Since that time I have watched her begin to thrive and has had more interactions with others than she has since my dad passed 6 years ago. She has made friends and participates in activities regularly. The staff is very caring and attentive and the administrators interact with the residents daily. The size of the facility is smaller than others and very easy to navigate for those who would struggle navigating a larger facility like my mother. We are very happy with the care she is receiving and she is happy too.

The facility easy to navigate for the residents. The staff has outstanding one on one contact with all residents. From housekeeping to the chefs. Very caring staff. I loved the apartment setup and the size of facility stood out.

What I like the most are all the little things that the staff seems to really know their people. Any medical care seems to be on the light side. I haven't really figured that out yet. I think part of that is new management. I chose it because it's smaller and the rooms are newer.

It's a pleasant facility and very clean. The staff is friendly and caring. The thing that decided me to pick Ridgeview was the availably of a large apartment (a lot larger than any other facility but the majority here are studios). Food is mediocre. Ridgeview really does need to address that. The flip side is that the elderly do better with less highly spiced meals.

The staff welcomes family and encourages participation in activities with your person living there. Definitely a place to call home. The apartments are nice. There is 24 / 7 assistance for your needs.

Find another community! Not only was the care lacking they had my billing messed up from the beginning which didn't get resolved until months after I moved my loved one to another facility! I would tell a friend beware and stay away from Ridgeview Place.

We give Ridgeview Place 5 stars on everything. It has been a good experience and I feel our loved one is getting good care Thank you! Mom doesn't go to many extra activities and stuff, but she does like the church services and the music. Based on our experience so far we would definitely recommend Ridgeview Place to other families.

The entire staff is very friendly. They are available at any hour. The activity coordinator really understands the residents' abilities individually and accommodates well. The med technicians are wonderful and are so dependable.

My loved one likes the food. They do very well with, keeping the family members involved. Overall, I would recommend to other families.

We picked this community, because of the avalability and location. The staff is wonderful. They are very caring, and always keep me informed of my loved one's condition. One thing I would like to recommend is regular checks on the bathrooms in the lobby area.

Ridgeview came highly recommended by 2 different sources. We were in an urgent need so I did not have much time to shop around. The cost for the room is reasonable and comparable, but the cost of care is quite high comparatively. The care is great - but definitely expensive. We are pretty happy with the experience overall and would recommend them to others looking.

The staff that assisted our loved one daily were great, but the management was not. they were not clear with regards to their point system. At the beginning of the month we thought the bill was one amount and then by the middle of the month the bill was twice as much. It was never communicated to us, we felt blindsided. The cooperate management billing and what the local management was telling us were not connecting

They take good care of my loved one, but they lose her clothes and linens, so you have to keep an eye on that. She's wearing other peoples clothes, which I don't fully understand. I did address those concerns to them; they were very friendly and they speak of efforts, but I haven't seen any results just yet. Communication between the community and myself is good and is usually person to person, or through telephone & email. Overall I would recommend Ridgeview Place to others.

They're always very friendly. I think management and sales exaggerates a little bit when you're trying to figure out if it will be a good fit for your family. I was told if somebody wants a snack, it doesn't matter if it's midnight. You could call and ask for a sandwich, and they would make it. But after moving in, I was told that's not true, that the kitchen closes. So I would just recommend getting anything important in writing. The way they do their points system bothers me. When someone moves in, they reevaluate them after only two weeks, and they haven't even had time to adjust to a completely new lifestyle yet. My loved one seems happy with the food overall, The flavor is good, although some cuts of meat can be hard for seniors to chew. Their activities are one of my favorite parts. The gal who does those is really good at her job and good at communicating with elderly people, people who forget, people who get cranky. She's very personable. And I also appreciate that there's somebody there 24 hours to care for my loved one, which is important.

My loved one did not like the meals and we did not feel like they got enough food. One time they bought in a potato and it was so cold and the meals are not very nutritious. The activities director at the community was very good and worked well with the residents. I would say not to go to this community. This is my first experience and at first it appeared to be really great and the place looks lovely but once you are in things change.