Brookdale Park Place

It's nice to have peace of mind knowing my loved one is in good hands.

The location of the facility is great. Food is very good as well. I would recommend Brookdale Park Place to others looking.

Everyone is very friendly, food is good and clubs are enjoyable. The friendliness of staff and residents. We were given a complimentary meal, twice, and the chef even came out and said hello. We were very impressed.

Cleanliness could be improved on. Also the professionalism of the med tech staff. There were a number of med techs who badmouthed the facility frequently. [name removed] , the Executive Director, was fabulous. She went out of her way to help our family. She is outstanding. Would/would not recommend is really based on the individual's needs. It didn't hit the needs of our grandmother. She needed much more care. But if the resident is relatively healthy, it's a good facility.

Honestly, I'd have to say that since nothing has been much of an issue, that it has been quite pleasant. Kind of the less you notice, the better it is. The meals are not like going to a fancy restaurant, but not bad. The staff is always friendly when you see them, but for the most part I don't see them and things are taken care of. Like ghosts in the night taking care of business. Moving in was simple and accessible for what we needed. I would recommend this facility to others and have.

My experience overall with Brookdale Park Place has been great. The facilities and services have been top notch. Despite a few minor issues (newspaper delivery, COVID vaccination coordination), I've been pleased with how well my mother has adjusted to her move in August 2023.

Once they get you in the door, they forget about you . Communication with the family is non-existent. WE picked this community because it had all 3 life stages, independent, assisted, and memory care.

The food that is prepared for the residents is great, and we really like the kindness of both the staff members and the other residents living there. At first, mom HAD to go for a 30 day stay due to no longer able to handle stairs. That gave us time to find her an apartment close by with no stairs and safety bars in the bathroom. Finally found the perfect apartment. She decided to stay at Brookdale cause she loved the community. This is after being mad as heck she had to go there. It's been 4 months and she's happier than I've seen since daddy died. Making friends, sharing stories, card games etc. We would highly recommend this community to other families.

What our family likes the most about Brookdale Park Place is the staff. The staff members there are very friendly as well as the other residents living there. However the housecleaning could be a bit better. Based on the experience we have had so far, we would recommend this community to other families.

Do research. After my Mom being there less than a day, I found out they do not have adequately trained or adequate numbers of medical personnel on site. They will sell you a "bill of goods" to get you in, but then they start up-charging for things even though they (supposedly) read the medical chart and evaluated the resident in person.Then when the person goes to the hospital (after less than a month at the facility), we were told she cannot return. So they (currently) are keeping the [removed] community fee.

I am very pleased with Brookdale. No complaints on anything, altho would like to be able to walk outdoors by myself for less than half hr but needing to give 24 hr notice is restricting tho understand due to husband's Alzheimer's.

Brookdale is extremely expensive, understaffed, and has had lots of turnover in caregivers and additional services like the salon. Due to understaffing they don’t seem to be able to keep up on the hygiene of their residents or their clothing. They have made it abundantly clear that in memory care they just want residents that will sit in a corner and not create any extra work for their caregivers like walks for residents that suffer from sundowners. The director may try to mandate a 24/7 babysitter for your loved if they are seen as being an inconvenience and charge the family a huge hourly rate for it. Your loved one deserves better and deserves a facility with a higher caregiver to resident ratio.

They are taking care of my loved one. They are expensive, but don't deliver services commensurate with the expense. They've been plagued by turnover and appear to have difficulty filling positions. As I say, it's acceptable.

It was a very easy experience to move our loved one in. They were very friendly and helpful and answered all of our questions. They've been open whenever we've called with more questions, which has bene nice. The care is pretty good, and they keep us informed if anything has happened. They seem to truly care about our loved one.

This is a good place. Brookdale Park Place is mid-range on pricing. The staff communication with the family has been good. There are three meals a day served and the residents have choices to choose from. There is no housekeeping that is provided in my loved one's unit. There is a small full kitchen in the apartment. There is communal washer and dryers in the hallways for the residents to use.

I am happy with the facility and my father is happy too, I have recommended this community a couple of times.

The community is very clean and they double check the rooms to make sure the residents are safe. They are responsive to the resident's needs. The dining is good. There is a menu for the residents to order off of, and it reminds me of five-star dining. The community is willing to accommodate the resident's food requests as well. Brookdale is willing to transport the resident's to their doctor appointments when needed. They will do the resident's laundry and put it away by request.

It's a beautiful facility. The staff are really caring. I like them - they're all very nice and good people. There's just not enough of them. You do need to advocate for your loved one, but that's pretty true anywhere you would go due to short staffing. Also related to staffing, they don't have enough people to help residents who need assistance get food to their table during meals. The apartment is wonderful with a wonderful view. She has a little patio and gets to see wildlife.