The Woodlands by Heritage Retirement Communities

floor care is becoming scarce. no activities as far as I'm aware of. When my sister first came back in December of 2022 there were nurses and aids running around everywhere but they're very scarce now…1 nurse and 1 aid now. I know there have been changes but why and what happened?

I would recommend The Woodlands. The staff is great and the food looks great. The only complaint I have is the lack of communication with the transition team getting your loved one moved in and situated.

The memory floor is outstanding and everyone that works there is great. We picked this community, because It was closer to where our brother lives. Better and easier for him, actually. [name removed] the executive director has been more than accommodating to us. He's been kind and understanding in everything we've ask for.

I had a very good experience with my mother there at the time. Since then, they have a new director. I reached out to him because we were planning on another stay this year. And he did not get back to me. Finally after a whole week of contacting him every day, somebody else reached out to me and has been helping. Before that with the previous director, I had very good communication from the whole staff there. The facility is very nice, and I like the fact that during the warmer weather, the residents can go outside. They're encouraged to go out on the porch and play music and have sing-alongs. They have very nice outside areas. And my loved one said the food was very good.

Mother moved in December 2019 so she was there during the Covid-19 pandemic. We receive weekly updates from the Executive Director of The Woodlands which I forward to all our relatives. Everyone looks forward to getting these. We appreciate the great communication and care the staff has given to Mother. We feel lucky Mother was in The Woodlands during the Covid-19 crisis. I highly recommend this facility for your loved ones.

Very Clean and nice staff...

[Name removed] provided a tour to us after hours. There were happy-seeming residents walking around and sitting outside and in. The facility was the cleanest and most up-to-date of the senior living options we toured. It is a stones throw from the Shaker Heights library, a grocery store, and many other opportunities for community outings. We only wish they accepted Medicaid.

This is a blessing for our mother just like home. the overall staff is awesome from the front desk to the floor nurses and dining room staff and of course the cooking staff. The overall condition on the floors is kept very clean and in order. The residence look very happy" each time I visit. To the entire staff keep up the awesome work. You never know this might be the place you live at later in life.

The property itself is nice. They have a nice common area. The building itself is large however the rooms that I saw were small and gives off an impression of a college dorm. The interior of the community was very nice. The location was ok. Depending on what the extra pricing for additional care if needed.it may have put it out of my budget range. When I pushed the subject of add-on charges the response that I got was well it really depends on the level of care. There should be a little more transparency on additional cost in my opinion

My tour of The Woodlands was very short because we went at a time when there was no sales people or tour guides, so the staff did what they could. They seemed very nice but they did not follow up. Also, we had already really liked another community.

Everything is going pretty well for my parent since their move to this community. It is a nice place, and they do a good job with the cleanliness of the facility. The staff is good, they are very caring, loving, and supportive. There are activities offered, and they do encourage the residents to participate. The meals are well balanced, and they do accommodate special diets. I know they are safe and being cared for very well. This is a community I would recommend.

This place is perfect for my Aunt,she and I am happy she is there,the staff are friendly and professional.?? I am very thankful to A Place For Mom for all their help and direction, they made the change much easier.[Removed] help has been a pleasure. I thank [Removed] the first lady I spoke with for her help and friendliness. Thank you all. [Removed]

The Woodlands of Shaker Heights is nice community with friendly staff. The place is nice and seems to be kept up very well. The place just did not have the level of care my husband needed, they went straight from assisted living into the memory care unit. Is a great community, just not what we needed at the moment.

Ebony was wonderful. The corporate concept is very much in line with the way we think elder care should be administered.

Our family is very happy with The Woodlands. The staff is very caring and friendly. I have walked in unannounced and they were assisting my mother and they were kind and gentle with her and didn't know that I was there. There are plenty of activities and the small quaint environment is wonderful. The meals are also nice but more importantly, the staff is very caring and the facility is very clean and modern.

What a lovely place for my mom! I feel comfortable that she is in good, professional and friendly hands!

A pleasant building, nice location by the Shaker Heights Library and Senior Center.

I chose 'The Woodlands of Shaker Heights' for my mother because its located in an area familiar to her, and I liked the smaller home-like atmosphere of the residence. I was correct and mom adjusted in a matter of a couple of months, which was no small accomplishment. The staff and attendants are very hospitable and accommodating. However, after one month they 're-assessed' her needs and raised the monthly rate. Thirty days after that they attempted to raise the rate again. It appears that I'm going to have to keep a close watch on their rate hikes in the future. Other than that, I am happy with the service that my mother is receiving.

friendly staff; warm,cozy environment. residents appeared to be active.