The Westland House

The Westland House is a horrible place and the owner only cared about the money he would make or lose. We gave notice by second week my loved one was there. You should not recommend this place to anyone. Some of the techs were nice and helpful

The facility is close, the administrator was extremely knowledgeable and helpful securing funds from various agencies to support the payments being made by residents! Very! The staff had quite different ideas as to what exactly their duties were when it came to actually assisting residents. When asked if the staff could provide the care needed for a person in my moms mental and physical state the answer was a very confident yes, the results fell short multiple times requiring several meetings to find out what could have or should have been done to prevent a lengthy hospital stay and several falls! My mother did not return to the facility after her visit to the hospital. I could not and would not recommend the facility for the care of a senior with needs similar to my mother's! Mild dementia and some weakness in her lower extremities. Residents were placed in their rooms behind closed doors left to fend for themselves overnight. My mother's first night the midnight staff has no idea she was there! NONE! Memory care was asked for specifically and we were told several times they could handle it, not true!!!!!!! After asking the administrator if a service could be provided she would say yes, her staff would openly rebut and say "We have to do all that?" They had no idea what was expected of them even after the admin said it would be done. Mind you we're all sitting there together! Spread the word, assisted living is for people who may need you to reach something from the top shelf, fetch an item from the garage or help grandma zip up and read her prescription bottle. This was about all they can handle!

The majority of the staff were very helpful especially before she passed. Management was very helpful and I can't thank them enough. I would definitely use them again.

I'm very satisfied with the assistant care of this facility. My mom is very comfortable with their services and staff. They have activities for the residents daily and shows so much lobe to the residents.

The staff at the Westland House has been amazing taking incredible care of my grandfather. They are friendly, attentive and supportive of his needs.

Everyone is so friendly and helpful and answers all of our questions. The housekeeping is great. My mom says the food is awesome and she really likes it there. The move in process was good, it went well. The communication is great. I would definitely recommend The Westland House to others.

The all-inclusive pricing is outstanding. No surprises perfect for people on a fixed budget. Staff supportive and attentive they Treat residents with respect and are smiling. Very happy my mother is very happy. Owners listen and are open to making changes.

We picked this facility for the affordable living and the fact that they take the medicaid MI waiver. The owners outright lied and told us at the monthly family meeting NOT to listen to the Medicaid waiver office telling us that they were cutting off funding to Westland House. A mere 3-4 days later we were notified in writing that the Westland House could no longer accept Medicaid waivers and we had to move our mom out on short notice. Scrambling to find another facility over a holiday weekend was a horrific experience. While living there the laundry was hardly ever done on time, items went missing, cleaning in the resident rooms was a joke, and the activities program (while the activities director was quite friendly and nice) was bare bones, repetitive, and lacking in much of anything. Like coloring on paper was an “activity”. I think they just had zero budget for activities.

I would NEVER recommend then to anyone. Our experience was horrible. We picked this community because I was told that they accepted Medicaid, would help with forms, none of that happened.

Zero star. Avoid. Repairs not done, limited menu with very few healthy choices, showers not given for weeks at a time. Meds not given, items missing from laundry and room. The staff would "borrow" things and never return them. They can't afford their own equipment? . The staff wasn't trained. Could not figure out how to use a shower chair. A catheter bag was installed backwards, so all the urine just backed up into the patient. Final straw was an aide tried to give 39 units of insulin instead of the correct 12 units. My wife, who is a nurse, caught the potentially fatal error. For her saving her mother's life, [name removed] and [name removed] had us banned from the property, fabricating a HIPAA violation against my wife. The actual violation was the aide leaving a medical record open in the hall and administering the wrong meds to the wrong patient. [name removed] reports cited multiple violations. [name removed]/[name removed] will deny any wrongdoings, but the reports are on the [removed] site for your reading pleasure.

Administrator responded quickly to problems but aides were never sure of their duties and would contradict administrator in front of families members. Residents would basically be on their own once the doors to individual rooms were closed. Staff did not communicate with coworkers on other shifts. Not assisted living. The amount of assistance was always in question from aide to aide. Families considering this facility should first understand what assisted living is and what it is not!! Administrator was very knowledgeable and knew her business but deserves a better staff.

We picked this community, because of the location and price. Be sure that the person being placed here is mostly self-sufficient and doesn't only needs limited medical care. Other issues were wrong laundry returned. Once papers were signed, [name removed] the director never returned calls or was available.

I have told quite a few people about The Westland House. It's an all around good place for your loved one(s). The staff and management are very friendly.

We picked this community because, they came highly recommended by your organization and we liked our tour and meeting with [name removed]. We like the fact that they are willing to keep my mother-in-law no matter her condition so that she doesn't to move ever again.

It's my only experience, and the staff certainly did what I could not, but my mother was not used to seeing people at all levels of care. She had come from an assisted living facility that required their residents to be ambulatory, with or without a walker. So when she saw people at the Westland House with varying levels of alterness, wheelchairs and she felt sorry for them snd got to where she did not want to leave her room. She was angry that staff didn't help them, like with eating, or when a resident had no teeth and that brought food they couldn't eat. [name removed] would tell me anything I wanted to hear. They were not giving my mother her medications, I called the state and the results of the investigation concurred with my complaint and The Westland House got a slap on the wrist. I don't know that more time making a decision about where to place mom would of helped, but I was given a little over a week to find someplace for her to live in my area in her budget. It is so very sad how seniors are treated.

Don’t ever allow anyone to live here. The staff and management absolutely do not care. The community has so many write ups with the state of Michigan beware. Management lies about everything, no staff is watching your loved ones when you send them there

Good sized studio rooms with kitchentte AND private bathroom. Not easy to find this type of set up. The Kitchenette is a nice touch and adds some independence. Large windows with lots of natural light and views of the forest. Watch deer, squirel, birds from your window. Emergency pull cords in room. Observations: Dining hall moves at a snails pace at times as they individual carry out meal plates to everyone. No choice in what meal u get, but its a menu with variety. My mom says they will make u a grilled cheese if u dont like the meal of the day. Pleasent atmosphere, and seems clean in there. Laundry: takes FOREVER. My moms clothes in April, took 2 weeks to get back and that was AFTER I asked what the hold up was. Other times, I will do her laundry myself and tape a note to dryer with her name and room number……I’ll come back days later and its just sitting in laundry room on the floor. They couldn't even return to her, just take it out and leave it in the laundry room!?

I would say if your parent needed more care, this may not be the place for you… If their parent was fairly self-sufficient, they would do "OK" there. I have to say that they did call if there was something wrong. But a lot of the things, that they said they would do were ignored on a lot of occasions. The administrative staff were very friendly, and told us a lot of what we wanted to hear, but I did not have a lot of faith that things were being done as they were supposed to be.