Crystal Creek Assisted Living and Memory Care

Our loved one has since passed away, but we would give them all 5s. The workers, the living space, the other patients are just some of the things we liked about Crystal Creek. Based on the experience we had, we would recommend this community to other families.

What I like about this facility is the staff seem to overall like their job and are extremely respectable and friendly. Now I do think that they may need to some cosmetic updates to brighten things up but overall they make my dad feel at home

What our family likes the most about Crystal Creek is the staff. Their staff team is very friendly and caring. The staffing does seem to be an issue though, not sure if it would be better anywhere these days. However based on the experience we have had so far, we would recommend this community to others.

My mother was here for 2 years. The first year was good, the second terrible. They have major staffing issues with several license violations due to the issue. My mother was assaulted by a staff member and that is currently under investigation, it was often times filthy, residents are left unattended and neglected due to staffing shortages. The employees lack training and there are no protocols in place for emergencies or incidents that occur. Most of the staff sit in the office on their phones while residents sit in the living room looking at each other. I would never recommend this place to anyone!! Don’t take my word for it, go on the Lara licensing website and see for yourself! I wish I could have removed all the residents when I moved my mom!!

I was so uncomfortable with making this decision. The team took time with me to help me understand how the process works and what is best not only for my Mom, but for myself as well. The feel of the community is truly cozy. The staff were attentive and kind. It's a small campus with 4 small homes so it is not overwhelming or confusing.

Best: cleanliness, helpfulness, food, price. Least: understaffed; disorganization in coordination of services; too few activities for residents. The world has progressed beyond Bingo. They accept the Medicaid Waiver. Many other facilities don't.

Staff is friendly and checks in on my aunt very often. Facility is clean and gives the residents a home like experience. Food looks amazing. I would feel comfortable recommending another family member to Crystal Creek.

The staff are incredibly helpful and supportive. It's very clean here. The food is awesome...healthy good variety. The move in process was flawless. I would absolutely recommend the facility to other families...it's really pleasant to be here for me when I come here to visit. I totally trust everyone here.

Started off good. Have had several changes in management and is now less than stellar. Our loved one had fallen and we were never notified, taken to the hospital and was never told. Was sick with Covid and family was never advised. Need I say more? Zero communication with family members. We have been given numerous phone numbers to the facility that no one EVER answers. So if you want to check on your loved one, good luck. With prior management there were activities for the residents. That seems to have gone by the wayside. Now all the residents just sit in a common area and do nothing all day long, day after day. The one good thing I can say is that they have a good cook and the food seems to be decent. I would highly discourage anyone from sending their loved one to this facility.

My mom has been residing here since [date removed]. Since then a new director took over, many staff members have turned over and our overall experience has declined. There seems to be nothing in place to keep track of when clients get showered, the last time laundry has been done or clothes or sheets have been changed. I bit my tongue for months waiting for improvements. Everytime I visit, I have to clean her room. I had to use a magic eraser to scrub the e sink and toilet. My mom has a toilet raiser due yo a knee surgery and I had to remove it to scrub it in the shower. There were 20+ plastic cups, dust bunnies, shoes, sock etc under her bed. Her medicine cabinet is rusted out. One day I found the ceramic lid to her toilet tank shattered in glass pieces all over her bathroom and three out of four light bulbs dead in her vanity. They replaced the lid with one that doesn’t even fit the tank properly. I also noticed that my mom’s clothes were getting changed and she never had dirty laundry.

My loved one loves the food. My loved one is very happy, and they treat the residents like family. They could improve on the housekeeping, and add more brain stimulating activities for the residents. Overall, I would recommend to other families.

Have had my family member there for nearly 2 years and have not had any complaints. Staff is caring and attentive.

We could not be happier with our choice to have mom move in there, great food, great compassionate staff.. Tha place is spotless and very well maintained. Mom is always clean and well feed.

The community has been fantastic to work with and have provided great care so far. Great Director running the community and great staff.

The staff is accommodating and sympathetic to our needs and I am happy with the care my loved one is receiving. The community is neat and clean and I would recommend this community to others based on my experience.

The community was awesome for my loved one. This was the best community my loved one has been at. They go over and beyond for the residents. The ratio of staff to residents was one of the best around. This was the only place my loved one called home, other than their own home.

They are really good. They try to keep everyone engaged in social activities. The food is okay. The room sizes are large. The layout of the community is good, they have four buildings with a small group in each building. The staff is very supportive.