The Watermark at East Hill

We are moving my father out of this community due to lack of care. There is room for improvement with the care they provide their dementia residents. The staff they have is trained to provide basic care need for someone. They are not knowledgeable in providing care for someone with dementia. They have nice facility, and they do provide great meals. However they need to improve the care they provide their dementia residents with. They talked a good game in the beginning, but I'am not satisfied with this community.

I have no complaints about how things are going for my mother since she made the move into this community. The staff have all been friendly and made sure to accommodate her needs at the best of there ability. She really enjoys the dinning experience as well as the delicious meals they provide. Overall we are very pleased and would recommend it to anyone.

From what I saw of the Watermark, it was just fine. The facility was well maintained and the staff seemed very friendly. Our primary concern was that this facility does not have assisted living options for my loved one. Besides this, this looks like a great place!

From the beginning and throughout our search everyone was extremely helpful here. We felt that we were very cared for and important to them. All our questions were answered sometimes multiple times. I feel my mother in law will be very happy and very well taken care of here.There is so much she enjoys doing; swimming, exercising and socializing! She will enjoy it all here. She likes good food but doesn’t like to cook so this is the best place for her. She can still keep her independence but will be safe.

This community is very nice. We really liked everything about this place. The staff were very helpful and pleasant with us. The community was what we wanted in a community. It just was not the right fit for mom.

We have had an excellent experience with Watermark. Highly recommend! Looking forward to the move for my father coming up.

I would have to say that I am very pleased with the quality of care that has been provided to my mother at this community. The staff have all been wonderful to her and have really gave me security that she is being well taken care of and is safe in her new living environment. My family and I have been very happy with everything and would defiantly recommend this facility to anyone.

The Watermark at East Hill was a good choice for my loved one and I. The staff is very friendly and welcoming, and so are the other residents. We have made many new friends. The community offers a variety of activities, we like to go to the gym 3 times a week. The meals are good, the portions are always different. Sometimes they have very large portions and sometimes not so much. We would recommend this place to a friend because we're happy here so far.

Hard place to be in when loved one needs to leave a home after many years , but Allen couldn't have been more helpful making this transition seamless . My mom is doing great in her home and is starting to make new friends.

Entire staff from the minute you walk through the door couldn't be more helpful

Watermark at East Hill. My mom has been a resident for exactly three years. The facility is beautiful, immaculately kept, warm and caring staff. I have been a weekly visitor for all of those three years and have also stayed in overnight apartments on occasion. NOTHING like what the previous review states has ever been seen. Everyone knows my Mom's name, her likes and dislikes. Her apartment is beautiful. The common areas are beautiful. The grounds are beautiful. Take a look for yourself and then be the judge.

Watermark at East Hill. My mom has been a resident for exactly three years. The facility is beautiful, immaculately kept, warm and caring staff. I have been a weekly visitor for all of those three years and have also stayed in overnight apartments on occasion. NOTHING like what the previous review states has ever been seen. Everyone knows my Mom's name, her likes and dislikes. Her apartment is beautiful. The common areas are beautiful. The grounds are beautiful. Take a look for yourself and then be the judge.

Seems that all your reviews are old reviews. I visited this facility in October 2015 to preview for my mom and can tell you it no longer fits your previous reviews. A friend said her aaunt hd gone here in 2011 and it was very nice but she passed away 2 years ago so times have changed!! The facility is very dirty, from the entrance to the elevator, and to an apartment, there are walls with patched or half plastered paint or holes in them and dirty carpeting with stains. There were actually dirty tissues in the hallway on the floor. AND A MOUSETRAP in the hallway!! One can only imagine, sadly, the way the people living there are treated like if this is the physical condition of the facility. I did do a tour with a sales person who told me this was all going to be fixed...BUT I came back by myself, alone, and spoke with 4 seniors who live there and all told me the same thing..the place is a disaster and falling apart and no one listens to their requests to fix things. So sad for these people.

Beautiful active community. wonderful facilities. [removed]

Spent the better part of a day here, to tour and experience the environment, see how the current residents respond with different nurses, events, and times of day. I was thoroughly impressed. From the unique family-style concept to the highly individualized care, with lots of personalized attention for each resident...it feels like you're hanging out at your grandma's house, complete with grandpa snoozing on the couch after a delicious lunch (cooked on-site, eaten family-style alongside the nurses - called "Nayas" - who are clearly well-trained and professional, but feel more like friends/companions than nurses). One resident wanted to go outside because it was sunny (it was 32F) - rather than simply telling her, "no, it's too cold," the Naya said it was very cold, then opened the door to the patio and let her go outside for a few minutes, waiting nearby to let her back in when she was ready. End result: The resident felt respected, independent, and safe, rather than rejected, helpless and depressed. One moment made all the difference in her day...and in memory care, isn't that what matters? I'm crossing my fingers we can get Mom moved in!

Brand new, super clean, bright, well laid-out, feels comfortable...like a family home. Residents are not treated like patients, more like family (eats meals family-style at two large tables, even meds are only given in private room, so there's no feeling of a nursing home). Nurses ('nayas') do everything involved in the care of residents: cook, clean, laundry, etc - extremely patient and loving, physically reassuring (hugs, etc) when residents get agitated. Very welcoming, cozy space. All levels of dementia, so not a lot of group activities...but Nayas work with residents one-on-one, or sometimes in smaller groups. I think Mom would feel safe, comfortable and happy here.

The Watermark was set up differently than the place we chose. Where my mom is now they have 4 different neighborhoods, they call it, and basically the patients can go anywhere they want and the aids check on the. This one was set up more like it was one building and the rooms were one room with a bathroom with a door that you close. There were only like 11 rooms. It was smaller, when we were there we really didn't see any activities. Maybe there are but there weren't any when we were there. I don't even remember what the cost was. It was farther away from me than other places so that's why we really didn't look into it further.

Great tour. We are going again today Aug. 14th