The Springs at Monarch Landing

I felt that my parents received good care from the practitioners at Monarch Landing and the Springs. Mom and Dad were treated well and the caretakers were supportive and kind. Less enthralled with the business office. After BOTH of my parents passed within a few months of each other, I have had a running dispute around invoices appearing 5 months after the fact, stray, unexplained charges and misleading responses. In fact, I cut off the auto-debit from my parents' account since I could not get any worthwhile response from the Accounting group. So while they care about your family. The folks at the Springs and Monarch Landing care equally about your money -- and extracting it from you with little to no explanation. Not good.

I was a patient on the rehab unit. The physical facility is lovely and the food is good. The staff was less than I expected.. They were frequently short of staff. I received infrequent physical therapy. Many staff members were not willing to help you and some were outright mean. After two weeks there I caught Covid and had to be transferred back to the hospital. I complained about a cough for days. Every night they tested me for Covid and said the test was negative. Finally I called my own primary care physician who transferred me to the hospital where I immediately had a positive test to Covid in the emergency room.

Wonderful facility. Staff answers call light promptly. My mom felt safe and her care was exceptional. Everyone was very respectful. Therapy department is the best every single one in that department knows what they are doing. When you walk in you feel very welcome and when you are leaving, you leave with a peace of mind knowing your loved one is safe.

Place treated my father like a dog.... keep your loved one at home... no communication at all, found the ladies laying around, wouldn't change my father... I hope one day those nurses who took care of my father have there mom or dad treated the way they treated him...

The Springs at Monarch Landing is a luxury independent living facility with assisted living and memory care. Everything has a very contemporary feel. Rooms go as large as 2,600 sq. ft. The dining hall is formal every night. The facility comes with a high price tag, but if you are looking for a place that's going to feel like a cruise ship, this is your place.

My grandma had a fall which required her to have hip surgery on a Tuesday and the Springs at Monarch Landing accepted her from the hospital that following Friday. While in rehab, she experienced the most wonderful care from the nursing, care and therapy teams. This was her first surgery/rehab stay in 96 years and our family found comfort in the fact that she was in capable, professional and kind hands. She was sad to leave the staff and told us she wished she could take them home with her. Thank you for taking care of our family's jewel!

If I could give this a Negative star I would! They promise you the world. Sure it is very nice and clean and have a lot of activities for seniors. But my in-law were promised they would NEVER be kicked out! That was a lie. Do your research. They paid I believe $260,000 for their apartment plus they had to pay $3500/month. My FIL passed away in [date removed]. My MIL stayed living there. Last yr she started suffering from dementia. Monarch landing had her admitted to 2 different psychiatric hospitals. They finally said she can not return to Monarch unless she had a full time cna. That would cost my mil $1700/week!!! My mil volunteered in their memory care for years. They said she would not be fit to move in to their memory care because it would confuse her. She had NO choice but to leave. Of course after you leave you still have to pay that $3500/month for 3 months!!! They are also trying to charge her $10,000 in repairs! We moved her in with us in May, it is Feb and have yet to see her $260,000! Of course Monarch is still making interest off of her money! Of course she can't get the money until her Unit is sold then we have to wait for the grace period! It is a joke! Please be careful when choosing the right place.

I just finished a stay at Monarch landing and her are my comments. The facility is very, very nice and very clean and does not have any odor. The food is hit and miss. The CNA’s and nurses were very good, there were a few that were only so, so. Therapy was also very good. They worked with you very well and made you want to do therapy. The management staff was horrible. They did not show even the slightest concern for the patients. They treated me as if I was a burden to them. The Director was the worst of the group. I am not sure why she has such an attitude but she certainly is not a people person. Unfortunately, she has the rest of her staff following her lead. If you don’t have to deal with her or her team everything would be a nice.

We had toured other communities however this one seemed to be the best for my husband. He is starting to adjust now. He is slowly starting to interact with the other residents. The community offers quite a few activities along with other events such as going out to lunch which my husband has gone a couple of times. The food that the community serves I think is very good I have eaten there several times and never been disappointed.