The Ridge at Lancaster

The one thing that really made a difference at The Ridge at Lancaster is that they hire their own medical staff. They don't use an agency. With my mother's dementia, that made a huge difference because she was comfortable with the staff. The staff communicated very well and they were very kind. I still go over and play bingo with all of the friends that my mom made.

This was the best move we could have made for my mother. She has gotten the best care since we have moved her. The fact that the medical staff is hired and not an agency is an absolute plus. The turn over with an agency was a nightmare. No one was ever the same and with someone with dementia that was hard to handle. The staff knows everyone by there names because the facility isn't so big.

The community is understaffed. They only had one housekeeper to clean the entire community and the resident's rooms. The staff made promises during the tour and before moving in and the promises weren't fulfilled on their end. There were times the family brought concerns of theft to Management and our concerns weren't addressed and it felt swept under the rug. It felt like they were more concerned with filling the rooms with residents, than providing the care of the residents. I feel communication with the staff and family is lacking and could be improved. My loved one loved the chef, and some of the other residents here. I believe the building is great!

We are happy with the Ridge so far. The staff is friendly and responsive, the facility is clean and they are very organized. My loved one preferred the meals at a prior community than The Ridge at Lancaster.

One of the hardest choices we've had to make for our Mother has been where she would live in her later years. We got it right with Landings of Lancaster! She loves the home like atmosphere and the loving staff, which is something we didn't find with larger facilities. The courtyard is a beautiful place to relax and enjoy the fresh air and sunshine. There is a true feeling of family and friendship with the staff and the other residents. We all look forward to the Family Night gatherings they have each month. It's a great time to visit and spend time with our family and get to know the other residents a little bit better.

This is a wonderful place. The residents are so involved and the employees are caring and kind.

The tour went really well. and they were nice to see. The tour guide was on time for the appointment and they knew what they were talking when we asked our questions. We felt they were not the best fit.

Very friendly staff &!residents

The staff seems very helpful and caring. My Mother felt very comfortable immediately after moving in.

When I brought my mother on a tour she felt right at home the first visit. She immediately talked with some of the residents and felt good about living there. The staff seem very caring and have good interaction with the people they serve. I feel Brookdale is a great choice for my mother!

I had a good tour of this community. It was a nice experience. The staff I met was kind, and friendly. The community looked nice. Everyone was very kind. The location of this community was too far from his doctors, and other personal needs he has. My tour went well, but this wasn't the facility for us.

Everything has been going great here with my dad. He has even gotten involved with a few activities. He loves the food and going to the dining hall to mingle with his friends. The community is always kept clean and we are all just very pleased with them.

[Re moved] was very helpful the nurses and aides nice

There could maybe be some more activities, because my loved one participates in some, but she's also in her room a lot so I would like her to get out more. Other than that, they have been very helpful. She has only been there for a short while, but I have already seen a huge improvement. I would highly recommend the place.

Place is very safe and homey feeling. Safe enclosed courtyard. Great intercom system in each room linked to safety button worn by resident to cellphone carried by staff. Great variety of food and activities. Friendly and helpful staff. Rooms are nice sized and allow for a living area and bedroom. I liked the individualized plans for each resident to have the things they personally need or like when they prefer to get it, instead of having everyone on the same schedule.

We really like it. It's friendly and accommodating. The facility is very clean. Everything has been great. My father is very happy and comfortable here. The care givers do a great job.

The staff really care about their residents. Resident care is important here, I don't think you will find a place better than this, because the staff really care and it shows! It may cost a little more, but it is worth it

Before placing my sister at Sterling House, we research several other assisted living facilities in the Lancaster area. Sterling House staff has the friendliest staff and has the most "home like" feeling. The fact that the exterior doors are locked at all times was a factor in our decision and the staff are appropriately dressed and clean and neat in appearance. Since my sister has taken up residence there we are impressed with the assistance given her due to her disability. I feel comfortable with her at Sterling House knowing she is in a safe place and will be provided with any support she needs.

My mother never actually moved in. I enrolled her and then after careful consideration, due to her health issues, I chose to place her in a long term care facility with more medical/nursing available. Staff and mgmt was very friendly, but no one has returned my calls regarding getting my deposit back. I have even sent a letter to the administrative offices, with no response to date. If she had moved in, I would not be asking for the deposit back, but since I informed them before she moved in, I feel like it should be returned.

Sterling house was a hit for my mom the mintue she saw it. The staff is so friendly she says she feeels like a queen.