Bickford of Lancaster

A Place for Mom found Bickford of Lancaster and recommended it to us and we visited and they were very helpful. All staff are very kind and professional. Everyone was polite . Very expensive

They keep family looped in on all care and changes. The food was great initially but they got a new chef and now grandpa complains the food is horrible and always smothered or covered with cheese or gravy or something. I would absolutely recommend Bickford of Lancaster to anyone!

They were so helpful throughout the process of getting her moved in and then when she fell ill so suddenly. I knew when we first walked in that it was the right place 2 cleanliness 5. Sometimes a place has that old people smell. This place did not and the common areas were very inviting. They were amazing and in the brief time my mom was there they were very helpful and kind. My mom was not an easy person to deal with sometimes due to her disabilities but the staff was very patient. They offered specific care and assistance that my mom needed. I don't really have a good perspective on the meals/dining. My mom only had a few meals there and she had limitations as to food types. Everything looked and smelled good. For activities, I can't really address as my mom was not there long enough to partake. The info provided was good and my mom was excited about playing bingo which was on the list. Can't really gauge value for cost or compare - We didn't really have much choice and didn't see significant differences in cost among places we interviewed. This was the best choice for us in terms of environment where we thought mom would be comfortable and cared for.

So far I feel like my mom has received good care, other than not always getting her meals. My sister has had to take lunch and dinner to her on occasion, because the kitchen didn’t send anything for her. She is on a gluten-free diet, Which we were told at the time we chose Bickford, that that was not a problem, but that should not Affect whether she gets to eat or not. Otherwise, the staff has been very sweet with my mom.

My grandmother, with dementia and 90% blind, needed more one on one care than their facility was able to provide. What they offer would be considered more of independent living with supervisory care. Staff did their job, it just didn't meet her specific needs.

The experience for the most part has been good. Always a few bumps but everything was handled quickly. Hospice has told us we have dad in a good place Bickford of Lancaster.

Prices just went up but...what's new, right. what our family likes the most about the community is mostly that mom is happy and not lonely at her apartment...took some convincing.

They seem to be understaffed which is causing some issues. We are having some problems with the billing, they are overarching us and that is causing some frustration because now I am having to keep a really close eye on things and track it. I am not happy with the food situation either, the meals are not nutritious. I am really impressed with the physical therapy through fox, they have done a lot to help my mom out. Also the staff are great and very helpful.

Was very impressed with this facility.

Very nice but out of our price range.

My sister-in-law did a lot of the foot work me and toured this community for me. She liked the way it looked and it would have been a suitable pick for our needs but it was not as close to my house like I wanted.

I had a pretty nice tour of this community. I toured it for my father, and his needs. Everything went well, the staff was polite, and kind. Unfortunately the location of the community was a to far from his doctors. and other personal care needs he has.

This community was very nice. Everyone was willing to help and show us around. I really didn't get to see much because of the Christmas show they had going on, but what I did see was nice. I liked the way the community was set up.

Overall our experience with Bickford of Lancaster has been a very good one! The facility itself is clean, well kept, and just has a very comfortable atmosphere overall. Everyone is very friendly, including both the other residents and the staff. I really appreciate seeing how much the staff genuinely care for the residents, and how much they obviously enjoy their jobs and the care they provide. Bickford also does a great job with their amenities, there are always plenty of activities and the food is very good. My one complaint would be that I don't think they explain their pricing structure very well when you are touring or signing up. There are a lot of additional care costs that get tacked on to the price you are quoted, and they can really add up.

The staff was extremely friendly with every question that I had. The community was clean and did not have the normal smell of nursing homes. I just did not like that the rooms were right in front of the activities area. I feel that, that does not provide the privacy that my loved one is looking for. I would absolutely recommend this place to others if they do not mind the privacy issue.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. My loved one ended up selecting another community that she liked more, but if I was looking for myself this would have been my pick!

We toured this community while looking into care options for a loved one. The Inn at Fairfield Village seemed like a very nice place overall, it was clean and well kept and the people were friendly. It is not the place we ended up choosing, but it was definitely somewhere we considered!

My mom lives at the Inn and loves it!! The staff is awesome and there are always activities. My mom has made friends and hardly watches tv. Food is great - really beautiful dining room.