The Palms at Sun City

My husband and I moved from Arkansas. [name removed] helped us with anything we needed and was very nice! I enjoy crafts and am happy that they have carts delivered to my room. They also have a cart that comes through the hallway with happy hour drinks. I wanted a place with a pool so we don't have to go to a rec center, there is a pool and jacuzzi here. I am tired of cooking and cleaning and it's good to know that I don't have to worry about things like that anymore, but my husband still cooks breakfast in the mornings in our kitchen. He is very social and he likes the exercise classes and being able to meet new people. I don't have to share my laundry with anyone, we have a big size washer and dryer of our own! I was looking at other places and was surprised to find how reasonable this place is and how nice it is.

I, [name removed], moved to this facility 12 years ago. I am proud to call the Heritage my HOME. It has an appearance of a "Touch of Class". It is comfortable and quiet. The staff (100%) are most attentive to us and take care of all of our needs. It is safe and secure. I have many happy memoires of my 12 years her and lovely friendships I've made.

I came to stay temporarily while received physical therapy and healing. It is better than I ever thought it would be. Some of my friends at other places are not happy, so I was so glad when I moved her to realize how friendly all the staff is. The nurse [name removed] and caretakers are so kind. I was only supposed to be here temporarily, but now I would be happy to stay! I don't want to leave! They serve me good portions of food and the servers are always so happy.

I enjoy the friendly staff and residents. It makes me feel comfortable to be around people who really enjoy living here. Many people have lived her for many years. There is always someone to help if you need anything. It was hard selling my home and possessions - I am so happy this feels like my new HOME. Atria made a hard decision, much easier for me.

On my first visit to Atria I was really impressed with the menu, especially the salad bar. The vegetables were fresh and there are many selections and well presented. On later visits and after I moved in I became aware of the quality of employees. I discovered without exception the employees have apparently taken an oath to make and keep the residents happy. After being a resident for two years, I have not encountered a single employee that had a bad attitude. The manner in which they respond make you feel that you are special. I never expected to be in a senior living community but now I am convinced that it is beautiful, safe, clean and well maintained. The most important asset about this community is the residents..they are warm and friendly....like an extended family!

When I considered moving to a new permanent home I thought of what it should look like and what did I want to come home to: I WANTED AN ATTRACTIVE PLACE I WANTED IT TO BE SAFE PLANNED AFFORDABLE MEALS PET FRIENDLY CLOSE TO SHOPPING FRIENDLY NEIGHBORS SUN CITY LOCATION FRIENDLY AND UNDERSTANDING STAFF AFFORDABLE COMPETITIVE PRICE I found all of those things at Atria in addition I received recommendations from residents. Without exception I was encouraged to try the wonderful salad bar! I was really surprised and pleased after I moved in and a lady introduced herself as my ambassador. She provided me with an orientation of the Atria community which made me feel that I was really among and extended family.

It's been a little over a year since I moved in here. There were a lot of changes and many new people to meet. The changes are fun and interesting. Throughout the virus problems we have been watches over very carefully. Meals, mail and menus are delivered daily and also craft carts come around usually everyday. We also have cleaning gals who do a good job for you. Our maintenance men do all the necessary things to keep our home running smoothly. I am happy I moved here.

Our brother moved to Atria recently and his health improved dramatically. The kind staff, tasty food and his large apartment over looking the pool have made a huge difference. He is able to take walks outside in the safe neighborhood and make friends. Atria has done a great job keeping Covid out of the building following every protocol. Moving to Atria was the best decision he could have made.

I came on here because I wanted put a review on this place I was searching for a SAFE Environment for my parents as we know we are dealing with tough times right now, I love how Atria of Sun City is handling their community it is the most safest and most controlled environment during this dreadful virus. The Staff is well educated on all protocols. I could rest well knowing my parents are safe. The food is great there my dad loved the theme meals and happy hours they are doing ! very creative how the execute the food and drinks to be safe. Thank you everyone at Atria Sun City.

Just recently placed my dad here, I have got to say this place is amazing. All of the directors are friendly and Knowledgeable ! During these Covid Times I know it can be hard to please everyone, The food there is hot and very very good I was there when my dad got his dinner had one bite of it, I loved it ! The Chef [name removed] is amazing he always tries to please every resident bless his heart. They also have the right protocols to protect the residents loved how they checked every ones temps twice a day.

The management was replaced 1 1/2 years. With the new management it is awful. Every week it seems thing get worse. The food is awful and since covid It was the worse everything. Everything is brought in. Almost nothing is home made. Many people move in and move out within 6 months. Activities were the only good thing, but every time we get an activities director they, quit. There is hardly any people here that worked for former management. There are very few good things I can think of. I've been here a long time and hate to move because of the friends I've made but soon it may be necessary.

The only issue we had was that they were not flexible about their food. The menu offered three choices at each meal but all of the dishes had sauces and the only other choice would be a sandwich. The care and the staff were all real good. We chose for location, it was nearby our family. We liked the building, it had a big courtyard, and common areas were very nice.

I brought my mother and her husband here because we were offered a lunch-in through the marketing team. We were pleasantly surprised at how friendly the community and staff were throughout our entire experience. The food we had for lunch was exceptional and the waiting staff was extremely nice and thoughtful. This is one place I would love to have my mother and step-father stay because of how trusting everyone is within this community!

Excellent facility...the best we toured. Very spacious, clean and well laid-out. Friendly staff. Probably more expensive than we can afford though.

Please don’t have your love ones live at Atria Heritage. My Mom has lived here 5 years and since Atria has taken over the changes particularly the meal management have been horrible! The food quality and preparation is terrible. Many residents have complained to head chef, [name removed] and he told them there will be no changes made. They have also complained to upper management with no results. My family had Christmas dinner today and the steak was so tough it was impossible to eat. Several of the residents came by our table and said their dinners were dreadful! Arteria increased my Mom’s rent last year 6.5 percent and 11.6 percent this year!

This place is not as presented at all. The communication is horrible and it starts with the marketing person [name removed] who sold us a bill of goods. She needs to be re-educated on what to say and to tell the truth. I would never recommend this place to anyone. The assisted living is more like a nursing home. Activities are okay but not the best and the staff are friendly enough but lack compassion and empathy for people who are elderly and don't need to be yelled at because it is assumed they are deaf. I could go on and on but be sure to ask lots of questions and it possible talk with the residents randomly not pre arranged from management.

I notice there is not a place to rate food and this is one place Atria fails. I have lived here for 4 years. and in appearance it is old but seviceable. But the food has gone down drastically. The meals are portioned for assisted living and not active adults. The desert is laughable. Pie is cut in 12-16 pieces, slices are between 1 to 1 1/2 inches wide at the crust. More than half the food is purcased made up and frozen, not cooked from scratch. the menu is directly from Atria and ias repeated over and over again. Even though we have asked for mor vegtables, we are serve only one ore two portions. When Atria took over they fired a great many people and replaced them with their own people who are distant and non cooperative. Activities are ok, but the few hours the drivers work make it almost impossible to plan trips. I really don't want to move, but it seems that every day some ammmenity disappears. The only thing gone up is rent. Even though cost of living has not gone up a lot, most rent rates have gone up 6 !/2 per cent. My advise is ask a lot of questions and look closely.

Was much better under previous management, Nice large apartments Food similar to high school lunchroom

The units at Atria are the biggest that we have seen. The facility seems to be clean and well maintained. Lunch was delicious and provided a good variety of choices, I was impressed that Atria pays half of the yearly fees to join Sun City Rec if you want to join for more recreational opportunities.

While choosing a facility for my Wife and me, I was looking for a few specific things that this place offers. I like that they have a washer and dryer in unit and a balcony that is screened in. We have a one bedroom apartment with a living room, full kitchen that's equipped with everything you can think of, and a den. The rooms here are bigger than some of the other places in the area. The food is good here but sometimes it’s a hit or miss. We’re still getting settled in but I would recommend them to other families.