The Palazzo

In the last year that my friend was there, there was a bit of turnover in caregiver staff. Also they had a hard time keeping a driver for the van. But this is rampant in every business these days due to the bad economic conditions. I would recommend The Palazzo to others looking.

Disappointed in overall experience. The marketing of facility does not match reality of services. Marketing did not give full disclosure of pending sale of facility and because of this we have been having difficulties in resolving issues like no phone service or hot water in shower in room. These are just a few issues among many others that still have not been resolved since move in two months ago.

When it comes to the food, it is great in restaurant's but we could use more of a variety of bagels. The food in rehab tends to be cold. However, based on the experience we have had with The Palazzo, we would recommend them to other families.

It's a happy place that I enjoy visiting. I feel good about my dad being there. The 2 bedroom apartment was perfect for mom & dad, and the one bedroom is perfect for dad now.

Please don't send your family here. The staff here are often annoyed, angry and not helpful. My mom moved in to independent living and they called me non stop the first weekend because she was asking too many questions (like where to get food and how to find an activity schedule). My mom's room was closer to assisted living, even though she was in independent living and the deli manager wouldn't feed her because he was confused as to which area she belonged to. I had to instacart her food so she could eat while they figured it out. When she moved in the floors were so dirty, the mop was black. I scrubbed the floors for hours and they were still dirty. the AC never worked properly, the door wouldn't lock the first two days we were there and the events were horrible. People who lived there were telling her to move if she could afford it because they were there due to not having money to pay for a nicer place. There was nothing good about this place. NOTHING>

When I gave notice to move, 30 days is required. I gave more than a 30 day notice and was charged extra: $[removed]. I gave notice on [date removed] and moved out [date removed]. Was charged from [date removed] for the $[removed]. I was penalized for giving too much notice. I felt that was not a professional business practice. I had even contacted the business office that I wanted to give notice on [date removed], but was advised that I should just go with the original notice to vacate date of [date removed]. I was pretty disappointed because I needed that money a lot worse than the Palazzo. I felt like most of the staff was conscientious and efficient. Sometimes [name removed] would have to wait for help though. Food was good, sometimes not. He loved the music activities and the church services and Bible studies and the chair yoga, and the activities director, Marina. Overall good place, but had to move Gary because of the price increase per month, $[removed]. Just priced us out after a year.

We looked at three places. One was perceived as low class. One was too small. Palazzo was "Just Right". If you need a place that will take care of a member of your family then call[name removed] in sales and move them in.

People and staff are friendly and activities are great! My mom has been concerned about food quality lately and knows there have been meetings regarding overall impressions of food. I would recommend The Palazzo to others looking.

When touring this community, it felt very comfortable and accommodating. This is a very good option for someone who needs extra care, and this is a top choice for our loved one who is currently in search of an assisted living community.

We picked this community, because of the location, environment, amenities and pleasantness of staff. I would recommend to others.

My parent has lived at The Palazzo for a few years in independent living and it has definitely been the right place for him. The staff is attentive and truly cares about the residents. Both staff and residents smile often and seem happy on a regular basis. The activity program is extensive and the happy hours at the bar are not to be missed. We also enjoy the music concerts held every Tuesday afternoon. The rates are better than most other places nearby and we have been very happy at the community.

We chose the community because everyone from staff to residents were super friendly, the physical environment is beautiful and there are extensive activities for residents .

My mother loves the activities their but complains about the food. The main reason we chose The Palazzo over other places we looked at was because of the large Jewish population. I would improve this facility as long as they improve the food quality. They keep promising that things are going to improve soon.

What we like most about The Palazzo are the people there and we would recommend this community to other families based on the experience we have had so far.

This facility has to be one of the worst senior living communities in the greater Phoenix area. Horrible staff, terrible management, and they only care about are the dollars that they can extract from the residents. My father has been treated awful by the staff and recently had to relocate to the assisted living section of the community which in my opinion is where they send people to die. My father was reluctant to move since he had his own apartment and had his dog that is his only friend and companion since none of his family lives in the state. They would not allow my father to take his beloved dog to the assisted living section and talked him into letting one of the staff members adopt his dog, which he agreed to since the staff member said that she would bring my fathers dog to visit him weekly. I came to find out just recently that the person who works at the Palazzo and took my fathers dog, lost the dog only after having custody of the dog for one month.

Beautiful and modern inside, lots of activities, excellent food. Staff is friendly, approachable, and management is very present in the community. I felt they were very careful and thorough in assessing our very complicated needs. I would, and actually have, highly recommend.

My parents chose The Palazzo because of the proximity to where they previously lived, the proximity to their medical appointments, and they had good first impressions. I would recommend this facility to others.

We had a very good experience with The Palazzo. What sticks out most about the facility is all of the social events they have to offer for the residents and also the friendly staff. I would definitely recommend The Palazzo to others looking.