We were in a hurry and picked them because of the proximity. The meals is an area that I found disappointing I took my mother to eat in the cafeteria once and the meal was really subpar.... Read more
At The Oaks, seniors can spend their days surrounded by beauty. Outdoorsy residents will love the scenic walking paths inside the secured landscaped courtyard, while others can enjoy the spacious common areas complete with comfortable furnishings. All residents can choose from a variety of homelike living spaces and begin a whole new chapter with their favorite furry friend in this pet-friendly community.
The Oaks provides a wide range of conveniences, including housekeeping and laundry services, anytime dining options, health and wellness programs, and spectacular amenities. Plus, the community’s event coordinator plans recreational and leisure activities that cater to a variety of interests and abilities.
In addition to the sophisticated atmosphere and plethora of luxuries, The Oaks also offers 24-hour services and holistic care. Whether residents prefer independent living, assisted living, memory care, or respite care services, they’ll receive the assistance they need when they need it most. Those who opt for memory care will especially benefit from the community’s award-winning “Embrace” program, which offers personalized support that nourishes the resident’s mind, body, and soul.
Fill every day with joyful moments inside a beautiful and secure environment at The Oaks!
To explore the licensing information and compliance histories of senior living communities in...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.6
Review Score
Review Score
87 reviews9.6
Out of 10
5 star
63%
4 star
17%
3 star
9%
2 star
2%
1 star
13%
A Place for Mom has scored The Oaks with 9.6 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, The Oaks has 87 reviews with an average "overall experience" of 4 out of 5.
4.2
4.2
4.1
4.0
4.0
4.6
4.0
We toured this community for care. We were happy with the staff that we found to be helpful to her needs. We did like the menu that was offered. They had activities for her to participate with the other residents. We would recommend this community to other families for good card for a loved one
5
5
5
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5
Excellent community! Personable staff, clean facility and lots of activities. There was no other place we visited that I felt comfortable moving my mother to. We will be having dinner with her at The Oaks often!
5
5
5
5
5
My loved one had an overall great experience with The Oakes. The facilities were clean and the staff was friendly. My loved one is a picky eater, so the food could use some improvement. Though my loved one does not participate in too many activities, he does enjoy the poker games from time to time. I would recommend The Oakes to a friend.
5
5
5
5
5
We were not happy with the care with this community. The price went up after we moved in and signed a contract. They withheld his medication due to incorrect or orders, his medication was missed. The medication management was terrible. They were not assisting him in personal needs. The caregivers were not attentive. The management was terrible.
1
1
1
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1
Response from The Oaks
February 23, 2017We appreciate you sharing your concerns with us. We are sorry that this has been your experience. If you are willing to speak with us directly, please call so we may further talk through any issues.
We have been very disappointed with the level of care in the memory care unit at The Oaks. A few of the aides are friendly but the rest are not. There isn't much interaction between the caregivers and residents. The food isn't as good as on the assisted living side. Personal items are continually being lost. It is not the warm and friendly environment we were hoping it would be.
1
2
1
1
1
Response from The Oaks
January 13, 2017Thank you for sharing these concerns with us. We are sorry to hear that the experience at The Oaks hasn’t been meeting your expectations. We are reviewing this feedback with our team so we can address any potential issues. Please contact us directly if you are willing to provide any additional feedback.
I like the care that is being received here from the community. They would also need some help as far as a language barrier with the residents. They do offer activities My dad is adjusting to the new atmosphere is moving in here. We would recommend the care and the value to other friends who want care for a loved one.
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Response from The Oaks
January 6, 2017We are happy to hear that you like the care that your father is receiving. And thank you so much for your recommendation of the care and value to others!
The staff at the Oaks is very responsive to the needs of the residents. The residents are friendly and lots of activities to take part in.
5
5
5
5
5
Response from The Oaks
November 18, 2016Thank you for writing us this review. We enjoy providing an active environment for residents.
The establishment is fairly new and is certainly a very good choice for anyone. The building is very elegant and the workers on a Saturday seemed very friendly and attentive
5
5
5
5
5
Response from The Oaks
November 18, 2016We are so happy to receive this positive review. Thank you for taking the time to share your experience. We will be sure to let our team members that work on Saturdays know of your feedback.
I really liked The Oaks. The residents there looked happy. The common areas were nice and clean. The apartments were really nice. The proximity to my home was great.
5
5
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5
Response from The Oaks
October 28, 2016Thank you for writing us this review. We always appreciate hearing feedback after people visit our community. Please let us know if we can provide further assistance as you research senior living options.
I just wanted to say that I am a RN and I have worked in nursing homes and by far this community is awesome. The community itself is beautiful. The staff is very attentive and caring about the residents. My loved one loves this place. The food is wonderful as well. It is always kept clean. We knew this was the place for my loved one immediately.
5
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5
Response from The Oaks
October 14, 2016Thank you so much for offering this feedback. Your perspective as a RN is definitely valued! Please let us know if there is anything additional we can do for your loved one.
So far, everything about The Oaks experience is Great.
5
5
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4.5
Response from The Oaks
August 12, 2016Thank you for leaving us this positive review. We are glad to hear that everything is going well at The Oaks and we hope to continue to provide a great experience!
My father was here at this community for a respite stay. Everything went very well, they did a good job caring for him and his needs. Everybody was wonderful and friendly. They provided him with great care. He was very pleased with the meals, the food is good. Overall everything worked out very well.
5
5
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5
Response from The Oaks
August 5, 2016Thank you for letting us know about your father's positive experience during his respite stay at The Oaks. We are glad to hear that everything went so well. Please reach back out to us again with any future needs.
The Oaks is a very clean and nice new community. The entire staff is friendly. My mom seems to like to food and they offer a variety of choices from 7 to 7. She is taking advantage of the bus for outings as well as she enjoys the morning exercise class and some music events. The community is close to the hospital which makes me feel more comfortable with her being there. I would recommend this community.
4.5
4.5
4.5
4.5
4.5
Response from The Oaks
July 8, 2016We appreciate receiving this positive feedback for The Oaks! We are so glad to hear that your mom is enjoying our community. We are very proud of our dining program as well as the various activities and outings that we offer, so this is wonderful feedback to receive.
The is a lovely community and our tour went very well. The community looks great, everything is very well-maintained. The staff was very friendly and answered all my questions. The resident appeared to be very happy and friendly. They do offer activities through out the week. We didn't get a chance to try the food, but what we saw looked great. The tour was very helpful.
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4
My father-in-law is moving into The Oaks tomorrow so I am writing this review simply because I wanted to say how pleased we've been with the staff during our search process. I looked at many communities for the perfect place for my father-in-law and made the decision on The Oaks because, (1) it's really nice and (2) the staff. I want a great apartment for him, sure, but, more importantly, I want to know that the people that will surround him are good and, at The Oaks, they are all really good and I know I can come to them with any concerns and they'll be handled quickly. If you decide to tour The Oaks, and I recommend that you do, you'll more than likely meet Lance. He really took his time with us and answered our many, and I mean many questions with patience and kindness. He's obviously aware of the need for that in this type of situation but I didn't find that with other tours that I took at different communities. I told Lance, and I want to state it here, that he was a big part of what made The Oaks the right place for us. We'll have other folks helping my father-in-law out after he moves in but I know that I can pick up the phone and call Lance if I need to and that's really a comfort with all that comes with downsizing a loved one. Thanks Lance, and The Oaks for being the right place for my father-in-law!
5
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5
Response from The Oaks
May 17, 2016Thank you so much for providing us with this wonderful feedback. We are so happy to hear about your positive experience and we look forward to having your father-in-law join us at The Oaks. Please continue to let us know if there is anything additional we can do for you and your family.
Liked community, didn't like that they use plastic dinnerware in the dining room??. Not sure hoe dad will thrive living in memory care with mom
3
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3
Response from The Oaks
April 25, 2016Thank you for taking the time to provide us with this feedback. We will share it with our team. We will strive to support the needs for both of your parents, and please don't hesitate to reach out directly with any questions or concerns.
It was a hard adjustment for my mother with the transition to the community, but things are getting better. She is doing well and the staff has been wonderful for helping her adjust. Everything about this place is great and I am very pleased. The staff has been wonderful with all the help they give. She enjoys the meals and the staff are trying to encourage her to participate in the activities. I do not regret my choice to move her here. She is safe and they are caring for her very well.
5
4.5
4.5
4.5
4.5
Response from The Oaks
April 17, 2016Thank you so much for sharing this feedback with us. We are happy to hear that your mother is doing better with her transition to the community, and we are glad that our team members have been able to help with that transition.
This facility is near the rehab center where our father is currently staying. When Lance called to confirm our appointment he said we could come by today if we were going to be visiting our father. We decided to take him up on it and got a great tour and rundown of services and costs. Lance was very helpful and the premises are very nice.
5
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5
Response from The Oaks
July 16, 2016Thank you for sharing this feedback with us. We are so glad to hear that you were able to spend time learning about our community while meeting with Lance. Please reach back out to us with any questions.
We have been extremely pleased with The Oaks. Things are going great with my mother-in-law there. The staff work with you, if you're having a problem, they find a workable solution. I have been pleasantly surprised. They do a lot of activities and we have asked that they go get her for the activities and they do. We had to increase services and they bent over backwards to accommodate. The food overall is good but it is slow incoming service. I would say they need to get the efficiency of the kitchen a little better.
5
5
5
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5
Things are going fine at The Oaks. I don't live there. My Mother In Law lives there, so I can't really speak on her experience, but as far as I know, the staff is great and the facility is just fine.
4.5
4.5
4.5
4.5
4.5
Response from The Oaks
January 26, 2016Thank you for letting us know that your mother in law is enjoying The Oaks, A Merrill Gardens Community. We are so pleased to hear that the staff has been great.
See what the neighborhood has to offer and what’s nearby:
The Oaks offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Oaks 9.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (480) 899-0002 to reach a resident at The Oaks.
To reach a resident at The Oaks call: (480) 899-0002
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.