Eternal Springs of Gilbert

The care for my father has been excellent, the staff are caring and kind. The facility itself is clean and well maintained. They offer many amenities as well. The only issue I’ve had is with communication about the financial aspects. The facility failed to set up our automatic payments and then charged us [fee removed] late fee. A promise was also made to give us a deal on our first month off if we signed by a certain date, and then the paperwork for the deal was not included in the signing documents. Efforts to contact the financial department head went unanswered and we are still waiting on a response a month later.

I have had mostly positive experiences, but a few VERY NEGATIVE EXPERIENCES with the Activities Director. We are back on friendly terms, but I am NOT a fan. But my parents are safe and sound. And they have access to 3 meals per day. And the staff is great - front desk reception, aides. servers. My parents complain about the quality of the food. I have eaten there and it's not great. Luckily, they have basic choices.

A place to call “home.” For those who no longer have a real home ..tender loving care for gruff old codgers!

I observed one staff member attempt to set a dinner tray on my Dad's lap after he had just been released from the hospital with an open cup. It was very careless and thoughtless. Some of the staff, on the other hand were exceptionally kind. Their front office was disorganized and it took several weeks to get his first invoice so I could pay his rent. This was after several attempts to pay in person and with follow up phone calls and emails. Those in charge mean well and they were very nice, just disorganized.

The overall experience has been great. Mom has been adjusting daily to the routine and is feeling more comfortable. The cleanliness is tops. The staff and maintenance stays on top of it. Never any odors. The friendliness of the staff is the best. The associates of the home have the best outlook and attitudes. The quality of care is tops. The staff and help do everything possible to make sure that everyone gets the best care there is. The meals are always appetizing, balanced and delicious. The activity calendar is full with a variety of activities and games for everyone. The value for the cost rates right in line with the other establishments

It is like a family not too big or too small. It is not corporate owned. I would recommend to others.

I would say it is one of the most affordable AL facilities. The Head Nurse has been very friendly to work with. I believe my Mother is receiving the overall care and attention that she needs. My Moms number one complaint is she hates most of the food. We picked this place because it made the most sense for her financially and the location was central to her family. They also provided all of the things she needed but for a lower cost compared to others with the same services.

They are disorganized, hire anyone inexperienced, and people are quitting right and left. I would tell a friend to avoid. They can improve on caregiver training.

What I like most about Eternal Springs is their SPARK program. The staff goes out of their way to find out what might interest each individual resident, and looks for ways to incorporate those things into activities. It's been a transition for my parents to leave their home of 35 years. But the staff at Eternal Springs of Gilbert works hard to make it a new home for them - where they feel welcomed, safe, and cared about.

Overall we've had a good experience. I like the friendly staff and clean environment.

This is a fantastic community. It is expensive; however, I don't know how care it compares to other communities in the area. The community is friendly. The assisted living feels like an upscale hotel. The memory care area has residents that seem to be in a more confined area than assisted living and it is secure. There is a nice secure courtyard for the residents to take advantage and that staff assist the memory care residents with this as well. There are three meals a day plus snacks are served to the residents. There are so many choices for meals. There are lots of activities available to engage the residents with. My loved one has been able to make friends quickly here. The community will take the memory care residents out into the neighboring community to get ice cream. The community gives the families and residents the choice to have an in-house doctor to visit the residents for appointments.

Eternal Springs would be a great place for your loved one. I wouldn't mind going here when the time comes for me. They treated my loved one with respect and took great care of them. They allowed my loved one to be themselves and this was important to me.

The memory care part of Eternal Springs is exceptional, their communication is very good with the families. Based on our experience we would recommend this community to others. The food portions are small, but the food quality is good. We do know you can always order more food if you want. Due to the covid restrictions there are no activities, but when they do have activities they are great.

This is a good place to put a love one. The staff are very good also. I highly recommend this community.

We chose Eternal Springs because I felt that she was going to get the quality of care that she needed here. The staff were happy and genuine and that she would not just be a number. They are so caring here and I can tell they truly care about my mother in law. The suites are on the smaller side, but she does have the larger one. They do have options as well on the size of room you would like. I would recommend them to others looking.

The community has done a great job protecting the staff and residence from covid. Communication is good and they keep us informed via phone and Text. My mom says she really likes it here. I would recommend this community to others.

I did a lot of research on facilities in our area. We chose Eternal Springs of Gilbert because they were one of the most reasonably priced, even though they are still very expensive. We did struggle at the beginning because they were a newer facility. I really liked the head nurse that we started out with, she would text me pictures of my moms participating in activities and things like that which was nice since we could not go in due to covid, but she ended up leaving after a week. I would let others know that they use their on site pharmacy for any medicine and they are expensive, so our rate went up really fast. The facility is great considering other places that I had seen, it has just been a little bumpy since it is so new. Overall, I would recommend them to other families looking.