The Neighborhood at Madison

Great location and nice facility - so much promise but seem to have trouble finding and retaining good staff. Former Exec Director was just awful; jury is out on the replacement - is the problem local or at corporate, nobody seems to know. Food has gone from passable to terrible as longtime chef left and has not been adequately replaced. Onsite salon and resident activities - talked about during initial sales process but have not been fulfilled. There are some good staff but the rest are lacking.

Overall my mom has settled in very well, she has made some friends and the staff makes her feel welcome! I have interacted the most with [names removed] and they are fabulous. I have had some concerns with staff turnover and my mom has commented on that as well. But as a health care professional myself I understand the nature of the 'beast' as it were.

[name removed] would be proud to have his mother live at "The Neighborhood at Madison"! Very clean facility with attractive surroundings. Staff is very friendly and willing to help when requested. We have been here for seven months. Quiet surroundings and good selection of meals. If currently looking for possible accommodations, you should include this location in your search.

Level care facility. My mom needed the highest care so we paid for it extra [removed]a month. There was so many issues in the 5 weeks that she has lived there. Gave our 30 day notice [date removed] She is now in rehad center and will not be returning there to live. Most of all the rudest of some of the workers. The nurses were great with my mom it was the aides and dietary employees. I don't need to go into details except to say. I would not recommend this place unless your love one can be independent walking, pouring milk, has good mobility .

I couldn't be more pleased with the staff. Everyone is friendly and caring. Dad loved the staff and other residents. I would definitely recommend to anyone looking for a good, clean assisted living facility.

When it became evident to me that I was physically unable to live alone without excessive dependence on family for help, I chose to search for an assisted living facility that was satisfactory and affordable. With the generous help of my daughter, I interviewed several facilities in the Huntsville/Madison area. After two visits to The Neighbor at Madison assisted living community, I decided this one was affordable, the staff and residents seemed friendly, and it had beautiful, park-like grounds. I moved in and after six months have found the food and drink menu to be both good and extensive and the staff dedicated, competent and attentive to the needs of the residents. I enjoy my apartment, view, and the other members of our community.

My mother was a resident here between [date removed]. The first few months went well but then Phoenix Senior Living took over management. There were many issues of concern, including but not limited to inaccurate billings, loss of a document, improper staff behavior, unavailability of salon services and a medication "misunderstanding". An action by management, which did not adhere to the guidelines set forth in their contract, led to jeopardizing my mother's well being and was subsequently reported to the state authorities and the Phoenix headquarters. She passed away two weeks later. Over two months have passed and neither Phoenix nor the Neighborhood's management have acknowledged our concerns or her death. I have received notification that there is a state investigation pending. Our family would strongly advise against trusting the care of a loved one to this facility.

food not always hot enough, appears to be canned veggies a lot and not very appealing. However based on our families experience we would recommend them to them families.

The Neighborhood at Madison may be a small facility compared to others, but the care, concern & love for their residents are monumental. This is truly home for them & I am so grateful to have my Mom here. If you are looking for that perfect place for your family member & have not visited The Neighborhood at Madison, plan a visit soon. Additionally, the staff not only knows their residents well, but the families as well. They are now my extended family in the care of my Mom & I am thankful to every staff member there! As a nurse I know what caring & not caring looks like. The Neighborhood at Madison is all about caring!

My mom loves The Neighborhood. The price, the room size and accessibility. The staff are all terrific. The staff are all friendly and very helpful. The small community makes it easy for residents and staff to know each other. I would have never thought of The Neighborhood if not for A Place For Moms' recommendation. 5 stars across the board for The Neighborhood at Madison community.

The Morningside of Madison has been a good choice for my loved one. The place is clean and very well lit. There is a lot of natural lighting. The staff is all very accommodating and friendly. The only problem my loved one has had is understanding their accent because she is not from this state. They have a great chef, and we are very pleased with the place.