Vitality Living Upland Park

Each category is a 4 from my perspective. I would say, however, that I give a majority of the staff members that I met or came across a 5 in the friendliness category. Each time I personally requested something via phone or email, my request was handled quickly and professionally. I was aware that there were many aspects of the business at Pioneer living that were in transition when my mom moved in. Including maintenance staff, etc. But our personal experience was very positive as some of the kinks were getting worked out. I will say that some of the back-and-forth and lag time were frustrating to my mother. My mother is a resident in one of the independent living cottages with an attached garage. In terms of cleanliness, I would rate her cottage a 3 overall as the floors were not clean, there were dead bugs in corners and a good bit of baseboard dust. On the positive side for cleanliness, the paint was fresh and her kitchen appliances were very clean. Her trash was picked up often and this is much appreciated. Mom and I have only eaten once in the cafeteria and the food was excellent and we were treated very kindly. But we have not had any further experience with the food as of yet. Mom eats most if not all of her meals in her cottage. One thing that would have been helpful if it could have been arranged was the roundtable meeting. Our schedule made it quite difficult for the staff to schedule this with us. So not pointing any fingers here. But I think it would have been helpful to my mom, especially. A staff member has seen to it that my mom has access to a larger print version of the activities calendar. Thank you very much for this effort. It means a great deal to mom. Many of the cottage residents have invited my mom multiple times to attend group activities with them. We both appreciate this. Mom has veiled herself of the bus field trips and shopping trips a few times already and has only had very high praise for that experience. She is very complementary of the way the driver handles these events. And Pioneer living scored way off the charts with my mom when she found out that she would have a ride to vote! Thank you for that as well. My last comment is in regards to the value for cost. I rate this as a 4+. Mom's cottage checks just about every single box for her. While her living situation will never be perfect, we would choose Pioneer senior living again if we had to make a choice.

We chose this community because the location is great. The size of the community is good. They offered specials at move in, and they have new facilities.

My only real comment is there's been a lot of staff turnover, and among the effects of that has been some discontinuity with coordinated activities, and also occasional disruption in dining room service. That's not intended to be interpreted as a full-throated complaint. It's just an acknowledgement that, yeah, they've had some growing pains, but it's ok.

We had an absolutely fantastic time viewing Pioneer at Upland Park. From start to finish everything exceeded our expectations. Upon arrival, we were warmly greeted and given a thorough tour of the properties. Our experience was nothing short of amazing. We cannot recommend [name removed] and their property Enough. Thank you for such a memorable visit.

These answers will be a mix of what I have experienced living in the cottage and visits to the main building for meals. 1The cottage is nice (they are new) with maintenance issues that are unresolved. The 1 is based on the main building restaurant which is supposed to be Five Stars. Since I am in independent living I am unable to provide a good answer. However, from what I have heard the care is not good. The food is not nutritious for seniors and served cold when it should be hot. They went from a dinner menu to serving soup and some kind of sandwich/wrap for dinner. Most of the meat is tough. Hamburgers are your best choice for meat. They discontinued serving salmon which was pretty good since they do not have the bourbon sauce. Many complaints since I have been here with no improvements. They have placemats that are not replaced instead of having tablecloths which should be replaced every day or disposable placemats. Overall very disappointing since we are paying each month in our rent for quality food. Servers are questionable. Not sure where they are getting some of their staff. The ones I have experienced were good Since this is my first experience in a Senior Living community I cannot provide a good answer. Other residents that I have met and have lived in other Senior Living Communities (Florida) are very disappointed with "Vitality." Residents have moved in and than out since I have been here. Hopefully with the new ownership of Pioneer Senior Living positive changes will be made. Only time will tell!! I am hoping as well as all the residents that everything will have a dramatic improvement. The facility is in a great location and it has the potential to be a wonderful living area for seniors.

Vitality Living is an outstanding facility. Overall it is just a really nice, well run community. Great team! We would absolutely recommend this community to other families based on the experience we have had so far.

The staff to patent ratio is too high. The staff turnover is too high. The staff is overworked. And it all shows in the care of the residents. They also don't do their billing correctly. I do not recommend Vitality Living Upland Park.

It's a beautiful clean place, but I would NOT recommend it unless there have been some major changes with staff

My loved one was previously a resident at Vitality Living Upland Park. Based on our experience I would recommend this facility to others, provided that the cost has not raised that much.

We are currently residents at Vitality Living Upland Park and the overall experience here has been great for us, so far. The staff is caring. The cleanliness and activities are great. It's an overall great value and is perfect for us. I would recommend Vitality Living Upland Park to others.

The food service is terrible. It was great. The activities remain good, but otherwise, it has tremendous management turnover and I keep hoping for better times ahead. Despite problems, I like living here and the price seems very competitive. There is a LOT of traffic noise in many of the apartments.

It is really expensive and my mother is running out of money I'm still working on VA benefits but if you know program that will help I would greatly appreciate it because I would love for my mother to stay there despite my rating like I said number one overall is very good

The staff is very caring and treats my loved one very well. The facility itself is very beautiful and centrally located so I enjoy visiting my loved one there.

There is not much leadership or staff training.

Great clean facility. The food is good. They just got a new chef. My mom seems to like it and is happy. We had some issues at first but they were resolved. We love her caregivers. They seem to really like their job.

I think the facility opened before it was staffed properly and equipped administratively. The price should have been scaled until they got it together. I don't think it was in their control . From the expression of staff the issues began at a corporate level. It was so out of order , I even applied to work there.

This place has been a disaster for my parents since we moved them in 3 months ago. There is no food service director, no memory care director, and the executive director is a constant turn over. The place was built to look nice, however, everything seems broken. No attention to detail. No one seems to care about how the residents are. I have not heard one positive experience from any of the assisted living or independent living residents. Their words: "I've just given up".

The only comment I would make is that - at the moment - they are understaffed, and the effect is not necessarily a big problem, but it is apparent. Things like food service being consolidated into a single dining room, things taking longer than they should, etc. But overall, everything seems to be fine, just a little slower than it's supposed to be. The staff is very friendly, and they were very accommodating and helpful when moving in. We had some new furniture delivered directly there before moving in, and they had it waiting in the room for us when we arrived. Despite what I hope are temporary staffing problems causing some slowdowns, I think it's still a good value for the money and would recommend it.

Great folks at Vitality Living Upland Park. There are some growing pains that the facility is going through right now, but things are getting better. I have a duplex. It is nice size for the money. You can't beat it. It is not in the main building. It is in the active 55+ cottage. Amenities offered to residents are good.