The Legacy at Crystal Falls

They promised more than what they provide. They are short-staffed and the meals are not what we expected. And their some of the costs were concealed until we moved her in. It's a beautiful facility, but not as it was promised.

The community worked well for our situation. I would recommend based on the experience we had a year ago. I cannot comment on the current facilities or staff.

Overall the staff loves and cares for the folks there. The weekends often has contract help that does not know all the details. We found it helpful to have signs up about habits and preferences. I would 100% recommend The Legacy at Crystal Falls to others looking.

Our overall experience was very positive. The staff genuinely love what they do and the people they care for. The only negative there is the weekend contract workers who are not as familiar. There are tons of activities ranging from those who are capable to those who are less. The food is wonderful and they worked with us to accommodate our specific needs. We would highly recommend Legacy to anyone who asks.

The Legacy has been great. It was the right place for us at the right time. They've been very accommodating. We really needed a place quickly, and they happened to have an opening in their memory care wing, but not in assisted living. They allowed us to put our loved one in the memory care wing at no extra charge until an opening came up in assisted living, which was perfect for what we've needed. I think she's getting really good attention. It has been a difficult transition due to personal circumstances, but they've encouraged us to give it time, and they've been very patient. They're affiliated with geriatric and psychiatric doctors, and we have taken advantage of both of those services, which would have been really complicated and difficult to work through otherwise. Those services have been fantastic, and I've been impressed with the caliber of the doctors we've been able to see.

We really like that The Legacy is not to big and not to small, it has a real cozy feel to it. It is well appointed and you do not get lost which is great. It really seems like our loved one is enjoying the activities - every time we call she is busy playing games or having water balloon tosses out in the parking lot. It does sound like the meals and dining service is nice as well. The staff have a really low turnover rate so your loved one is able to get that more personalized service. Anyone who is able to come here should do it.

For sure this community makes a great first impression. The presentation and the people skills that we got were much better than the other communities that we went to look at. Every staff member speaks to the residents by name and makes them feel welcomed. I have never seen a resident that is not being helped by someone , even if its me letting them know that someone needs help.

The reason we gave this community 4.5 is sometimes the response time when our loved one pushes the help button is a little slow and there has been a couple of times where there is a mix up with the medication. However they have a wide range of activities for the residents who want to participate and we would recommend this community to others.

Nothing but good things for this community. We really like it here and have already talked to people about this community. My loved one really likes the meals also. We are so thankful for the help we received.

The community tried its best to keep residents safe and secure during covid. My Loved one says this is the right place for her.

They could use improvements with their nursing care.

My mother has lived at The Legacy for two years this month. She had some serious health issues before the pandemic and the staff took outstanding care of her. She is doing very well now due to their care and their actually commitment to take care of the residents. It isn’t just the medical staff that cares and interacts with the residents. All the staff from the Executive Director, the Conceriege, the Community Director, the Business Director, the dining room staff and housekeeping staff know the residents by name and interact with them During this pandemic the care of Mom and the other residents has been amazing. The Legacy is clean and well maintained. The food is very good. I highly recommend The Legacy at Crystal Falls.

This is our third place of residence for mom. Got it right. She loves being here and is enjoying all the wonderful and courteous help she receives. She enjoys the entertainment and some of the arts and crafts.

My husband has been in the memory care unit at the legacy at Crystal Falls for close to two years now. He has been well cared for and loved since we moved him in. His attendants have always been kind and loving towards him. The meals are served promptly and always look very appetizing and he seems to enjoy the food. The staff is very pleasant and are always ready to answer any question And help in anyway that they can. We are most satisfied with our choice of the Legacy at Crystal Falls.

The way LACF handled the COVID crisis was great! They protected our loved ones, as if they were their family. I love them for that!

Management at Legacy Crystal Falls have diligently implemented protocols and procedures to protect Residents during this trying time of covid. It has been challenging for management, staff, residents, and relatives but there appears to be light at the end of the tunnel. Staff provide good patient care services and the atmosphere is friendly. The housekeeping staff does a great job in maintaining cleanliness, always with a smile and in a courteous manner. Overall, value is commensurate with services provided for the monthly rent and level of care.

I cannot say enough about what a blessing Legacy at Crystal Falls has been to me and my family. Due to unexpected health circumstances, I moved both my parents in almost four years ago. My mother has since passed, but my father is still a resident. Over these three years they have consistently gone above and beyond to care for both of my parents. The staff has always been loving and supportive of both them and me. There are abundant activities and they do a good job of getting resident participation. The staff tries to make Legacy feel like a home to their residents and they do a good job of it! I know when I am not able to be with my dad, that he is well cared for and looked after.