The Inn at Whitewood Village

It’s a beautiful place and there are lots of people to help take care. I thought the food was excellent. The called me right away when she fell. The only thing about the laundry was that when she went to the hospital, they didn’t take care of her laundry. They just closed the door and left things. They were still being paid because we had the furniture there, so they could have cleaned things up and made it wall ready for her if she were to come back.

It is true that no matter where you place your parents, there is never a perfect place. Communication is definitely the key to getting your concerns met. You must be calm with your concerns. I recommend writing down your thoughts before you share them with the person in charge. I wrote a whole page of notes for each of my parents as requested by Whitewood and many of the concerns were not addressed until I brought it to their attention. My parents have lost several items of clothing after they were laundered. And everything was labeled with a Sharpie. My dad has alarms on his bed and chair and when they go off5 because he is getting up by himself, it seems to take the aids awhile to get to his side. And we pay $10 a day in addition to the $175 a day to have these alarms. Often my mom does not have socks on her feet when they are supposed to be assisting her with orientation. We also pay $10 extra a day for this service. Many times the aids call off work and they are short staffed or others pick up a shift and complain about being tired. The meals are above average. The planned activities are very good. They have excellent musical acts that come in. Whitewood has only been open since July of 2013 therefore it is still very nice. But I have seen wear just in the past 3 months. We were told my parents could eat in the assisted living dining room. But my dad was having trouble at first and they banned them from this dining room. When my dad got better, they said there was no room for them to eat in this area and there are always open tables and chairs. It seems like they told us yes to things to get my parents in there. And now that they are in, the policies have changed. They have a couple of very unfriendly aids whom give out the medicine. The only RN is the director and he doesn't have any direct contact most days with the residents. My parents are in special care/memory unit. I think Whitewood needs to clearly state what their definition of special care is. It seems to fluctuate with each resident.

My mother, who is age 90, moved into Whitewood in January. She has become very comfortable with the life style and speaks highly of the friendly staff. She has progressive dementia, which posed a security risk for her and our family and we are very satisfied her safety is the primary concern of the staff. The facility is first class and provides her with many activities that keep her busy and occupied. She is checked on quite often and cleanliness and safety at the facility are very obvious to me and my family. My mother has developed many new friendships since moving in, which is a big change for her while living alone in her home the last few years. I would highly recommend Whitewood to any family in a similar situation. I have worked closely with the staff to assess and determine her level of care and all have been very helpful.